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“Excellent Resort, Below Average Food” 4 of 5 stars
Review of Secrets Royal Beach

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Secrets Royal Beach
4.5 of 5 Hotel   |   Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic   |  
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Ranked #10 of 100 hotels in Punta Cana
Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
“Excellent Resort, Below Average Food”
4 of 5 stars Reviewed November 24, 2012

Secrets Royal Beach was a great resort. The property was beautiful, the pools were amazing, the beach breathtaking and the food below average. The staff at the property was very accommodating although there was a bit of a language barrier, but I think that is the same in the entire region.

There were several dining options, most of which were below average. We found ourselves in the main resturant/buffet several times wondering around with empty plates. Eventually we found a few things that were good enough. There was one resturant that had an amazing filet minon.

We also had massages. The spa was awesome. Steam room, sauna, pool, hot tub, cold tub all part of the water journey to get you ready for your massage.

All in all, it was a very good trip many great memories. We would go back but would not be looking forward to the food.

Room Tip: We had a tropical view, which I think was the cheapest. It wasn't much of a view, but i don'...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 28, 2012
Dear guest,

On behalf of our general manager we want to thank you for choosing Secrets Royal Beach for your vacations and taking the time to post a review on TripAdvisor.

We are delighted to read about your satisfaction with our property, the staff and the services and feel glad that all of them where able to meet and exceed your expectations. we regret that our variety of restaurants and food choices where not up to your expectations. But as you mention you will return soon, we expect to have the opportunity to show you our quality and the range of food options you will have.

Please, if you need any assistance before your next trip, no not hesitate to contact us at info.serpc@secretsresorts.com

Best Regards,


Jazmín Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
St. Catharines, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 24, 2012

I have been to many 5* resorts in Punta Cana and this by far is no where near a 5*!!! They tried to make it look modern instead it just looks cheap. In most of the resorts the main entrance is elegant, this one was so terrible I can\t even describe it!! The best comment I could actually give this resort is that the staff whether it was housekeeping or servers are EXCELLENTE!...THEY NEED TO GO WORK AT AN UPSCALE RESORT where their personality and quality of service match the resort. The food was terrible and same buffet for breakfast etc. daily Italian restaurant horrible, steak house ok if you order portebella mushroom as your entree...etc....

Room Tip: All rooms are basically the same, try to get at least pool view and also that the filters in the a/c...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 28, 2012
Dear Guest,

On behalf of our general manager, we want to thank you for choosing Secrets Royal Beach for your vacations and taking the time to post a review on TripAdvisor.

We regret that our hotel and food didn't meet your expectation,just expect that our staff friendliness had help to make your stay a good one and really appreciate your remarks regarding their services quality.

If you have any punctual suggestion for our hotel, we will really appreciate your direct comments at info.serpc@secretsresorts.com

Best Regards,

Jazmín Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egg, Austria
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 21, 2012

I was never before at the Dom. Rep., but we will never go to another hotel, because we loved it. The check in with Jesus was so special nice!
Our room was very clean & good, but it was with garten view, that was not so beautiful , but we were so seldom in the room, just for sleeping and have a shower ;)
The beach is very nice & clean! When you are thirsty, Santa is there and will bring you some good drinks. The hole day, the funny guys from entertainment staff (AKON!!!, Speedy!! & Mickey Mouse) were around and get the guests high spirits with: dancing, beachen, beach soccer, some very special and funny games, water balloon fights in the pool... but water fights were very dangerous for Carlos and Martinez :) Time at the poolbar with Fransisco(Vitaminaaa :)), Domingo & Jose was also super!
Dinner at the Now Larimar: French (Capers) & Italy (Mercure) was good, but we liked more the La Riviera Restaurant, because the staff there is so nice (Edis, Jenson "button" & Mequey nr. 1:)and ALL others!) & the selection was great!
In the night club were then also the entertainment guys and made a show and they danced with everyone, also with me although I'm so untalented. Akon & speedy are my heroes! :)
so all together, I can't say anything bad about the hotel! It was excellente!! :) gracias!
We'll be back next year!! :)

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 21, 2012

My husband and I spent a week at Secrets Resort for our honeymoon and we had a wonderful time. The staff is very attentive and kind. Jacky found us nearly every day to check and see how are stay was... EXCELLENTE!!
Thank you to Jacky, Junior, Erison and the girls at the spa for our wonderful massages!! Thank you to the rest of the team at Secrets that I did not mention. It took all of you to make things as pleasant as they were!! Well done!! :)
The excursions were money well spent. Very informative and fun!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 28, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read about your satisfaction with our services and that our staff made everything in their hands to satisfy your wishes and meet your expectations.

We hope to have the opportunity to serve you again in a near future.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 19, 2012

This was our 2nd trip to this resort this year and as it was our 14th trip to DR we feel this will become one of the best resorts in punta cana.
Food on secrets side is great. We had no issues with tummy trouble and my father has coeliac disease which the felt with very efficiently. We do make sure to only use bottled water - even for brushing teeth - and are very careful about pool water splashes near drinks etc. We found the food on Now side hit and miss, especially blue water grill which was awful but always had good service in Now (hola little Maria & Browlyo).
Service in secrets is OUTSTANDING!!! It was better than our 1st visit which I believe is in part to the addition of Ricardo Rodriguez who we were very happy to see again from Iberostar Grand together with some of his former staff this is another reason I believe this resort will become one of the best. I would like to single out Jeffrey, Jose A bar Mary hostess Jesus front desk and all the ladies including the female manager in the evening lobby/plaza for an Excellente job - you made our trip very special.
It was my husbands birthday whilst in resort and would like to thank you for the fab cake and fizz - he was very pleased.
If you would like any particular details on the resort please pm me.
Go and enjoy!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 25, 2012
Dear Guest,

On behalf of Mr. Ricardo Dominguez, our General manager, we would like to thank you for choosing Secrets Royal Beach Punta Cana for your vacation and taking your time to post a review on TripAdvisor.

We are delighted with your review and your satisfaction with our outstanding services, food, staff and your appreciation to all details that we gladly arrange to make this stay, an unforgettable experience for you.

Our main goal is not only meet, but exceed all our guest expectations and your satisfaction is our main prize.

We hope to have the pleasure to welcome you back soon and make your stay more memorable.

Best Regards,

Jazmín Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2012

This is our second visit to this resort. We love it here. The hotel is nice and the staff is friendly. The beach area has plenty of lounge chairs. You have to get to the pool area by 9 if you want a lounge chair there. The food was very good and the entertainment was great!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 25, 2012
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking the time to post a review on TripAdvisor.

We are glad to read that you had a good time and our services, food and staff meet your expectations. We expect you to come back soon and give you a warm welcome back home.

Best Regards,

Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2012

We just got back from our 2 week vacation at Secrets Royal Beach and after being there five times now I thought it was time for us to say "thanks again" for the Great Holiday. The rooms, the service, the food, the people are all wonderful. We'd like them all to know we will be coming back again in April 2013 to do it all over again and have another Great Holiday !!!
Ma & Pa

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 24, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for your loyalty when choosing us once again and we really appreciate your time to post a Review on TripAdvisor.

We would like to express how glad we are to read that your fifth visit to our hotel was pleasant from in the service provided by our friendly staff to the complement of all our services.

Our team will be waiting for you on April to give you a deserve welcome back home and do not hesitate to contact us before your arrival if you need any assistance or have any request.

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Secrets Royal Beach

Address: Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#8 Spa Hotel in Punta Cana
#9 Luxury Hotel in Punta Cana
#9 On the Beach Hotel in Punta Cana
#10 Business Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Royal Beach 4.5*
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury®. Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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