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“2nd fantastic stay!!” 5 of 5 stars
Review of Secrets Royal Beach

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Secrets Royal Beach
4.5 of 5 Hotel   |   Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic   |  
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Ranked #10 of 100 hotels in Punta Cana
Darlington, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
“2nd fantastic stay!!”
5 of 5 stars Reviewed November 19, 2012

This was our 2nd trip to this resort this year and as it was our 14th trip to DR we feel this will become one of the best resorts in punta cana.
Food on secrets side is great. We had no issues with tummy trouble and my father has coeliac disease which the felt with very efficiently. We do make sure to only use bottled water - even for brushing teeth - and are very careful about pool water splashes near drinks etc. We found the food on Now side hit and miss, especially blue water grill which was awful but always had good service in Now (hola little Maria & Browlyo).
Service in secrets is OUTSTANDING!!! It was better than our 1st visit which I believe is in part to the addition of Ricardo Rodriguez who we were very happy to see again from Iberostar Grand together with some of his former staff this is another reason I believe this resort will become one of the best. I would like to single out Jeffrey, Jose A bar Mary hostess Jesus front desk and all the ladies including the female manager in the evening lobby/plaza for an Excellente job - you made our trip very special.
It was my husbands birthday whilst in resort and would like to thank you for the fab cake and fizz - he was very pleased.
If you would like any particular details on the resort please pm me.
Go and enjoy!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 25, 2012
Dear Guest,

On behalf of Mr. Ricardo Dominguez, our General manager, we would like to thank you for choosing Secrets Royal Beach Punta Cana for your vacation and taking your time to post a review on TripAdvisor.

We are delighted with your review and your satisfaction with our outstanding services, food, staff and your appreciation to all details that we gladly arrange to make this stay, an unforgettable experience for you.

Our main goal is not only meet, but exceed all our guest expectations and your satisfaction is our main prize.

We hope to have the pleasure to welcome you back soon and make your stay more memorable.

Best Regards,

Jazmín Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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new jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2012

This is our second visit to this resort. We love it here. The hotel is nice and the staff is friendly. The beach area has plenty of lounge chairs. You have to get to the pool area by 9 if you want a lounge chair there. The food was very good and the entertainment was great!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 25, 2012
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking the time to post a review on TripAdvisor.

We are glad to read that you had a good time and our services, food and staff meet your expectations. We expect you to come back soon and give you a warm welcome back home.

Best Regards,

Jazmín Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2012

We just got back from our 2 week vacation at Secrets Royal Beach and after being there five times now I thought it was time for us to say "thanks again" for the Great Holiday. The rooms, the service, the food, the people are all wonderful. We'd like them all to know we will be coming back again in April 2013 to do it all over again and have another Great Holiday !!!
Ma & Pa

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 24, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for your loyalty when choosing us once again and we really appreciate your time to post a Review on TripAdvisor.

We would like to express how glad we are to read that your fifth visit to our hotel was pleasant from in the service provided by our friendly staff to the complement of all our services.

Our team will be waiting for you on April to give you a deserve welcome back home and do not hesitate to contact us before your arrival if you need any assistance or have any request.

Best Regards,


Jazmín Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upland, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 18, 2012

My husband & I just returned after 10 wonderful days at the Secrets Royal Beach Resort. This was our first time to the Dominican Republic and we found it to be a very friendly & safe island. The staff at the resort are courteous, but there is somewhat of a language barrier, as they all seem to be trying to learn English. The pools are beautiful and the lazy river is very relaxing. The pool bar staff were the best, Jefrey, Angel, & Junior are great! We also loved the entertainment team, Akon, Speedy, & Micky, who kept us entertained from morning to night. We would definitively recommend the Lobster Dinner on the beach on Friday nights, it was worth every penny. Don't waste your time at the Spice restaurant at the Now resort, it was the worst meal ever! We do wish that there were more restaurants on the Secrets side of the resort, so that we didn't have to be around other peoples screaming children. And stick to only bottled water, many people at the resort got sick, including my husband! We had a great vacation, but it's a very long flight from California.

Room Tip: Book an upper floor room on the pool side. Our room was considered a "garden view" and it...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 24, 2012
Dear Guest,

On behalf of our General Manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We really appreciate your comments and remarks regarding our staff friendliness and we are glad to know that most of our services where able to fulfilled your expectations. We regret your experience at the Spice Restaurant and thank you for highlight us those points where we need to improve.

We hope to have the opportunity to serve you once again and assure you an unforgettable experience.

Best Regards,

Jazmín Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 18, 2012

Oct.15-Nov.3/12 Just back from another great holiday at Secrets Royal Beach. We were treated like royalty fr all the staff in the buffet restaurant The Riviera,Manager Carlos Familia is so nice along with his assistance Lou -for short) Juan Carlos, Somora,Santos,Maguel,Waiters Felix,Menquis,Gilbel,Faustino,Yovanney,Victor,Alexander and Sexy Jencen,Waitress's Hosafa, Carmen, Jacquelin, Eladia,Rosa, Clarbbel, (too many to name them all).Hostess's Mary,Nadalin?,and a couple of others were always there to greet us and take us to our special table.. The food is very good and has a good selection to pick from. The Ala Carte restaurants were very good aspecially the Seaside Grill -It served a special each night-Friday was Seafood on the Barbecue(shrimp,lobster,mussels,and fish) Manager Juan Carlos is very pleasant and puts his best foot forward when greeting his quests. The Oceana had a nice steak served just right ,has a very nice Manager Manuel and very friendly staff.The Lazy River is great to swim around every day and visit the pool bar who have a great staff there -Bartenders Carlos,Patricia,Santa,Alba,Angel and Junior(some of these people serve you at the beach) We had the best service ever from all of these people and more. Beach is very very clean ,due to Franklin and Domingo to name a couple who work very hard to keep it clean all day,starting at 6;30 a m. We will be back mid January for 3 wks. Mama and Papa Toronto Canada

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 24, 2012
Dear Guest,

On behalf of our General manager we want to thank you for choosing Secrets Royal Beach Punta Cana for your vacations and taking your time to post a review on TripAdvisor.

We really appreciate your remarks as they are really valuable for us, all our staff thank you for you appreciation and comments regarding their services.

We will be waiting for the pleasure to have you back soon and make your stay more memorable.

Best Regards,

Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guernsey, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 17, 2012

My husband and I are just back from 2 weeks staying at Secrets Royal Beach. We had a fabulous holiday. In fact we have visited approx 6-7 all inclusive Hotels in the Carribean and this was the best. Also, the staff are great fun and very attentive. A special mention to Zamora (Coffee, Coffee, Coffee) at the main restaurant, Junior, Jefrey and Angel at the pool bar and a special Thanks to Speedy and Mickey the entertainments team- they were great fun!!! The rooms were lovely, so all in all no complaints.This hotel was adults only, which we loved, but you could use Now Larimar next door which we did and their restaurants were also excellent. So we would highly recommend this hotel. Thanks to you all. Regards Lynn and Dave Cleal-Guernsey. Channel Islands

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazminRojas, Front Desk Manager Assistant at Secrets Royal Beach, responded to this review, November 18, 2012
Dear Guest,

On behalf of our General Manager, we want to thank you for choosing Secrets Royal Beach Punta cana for your vacations and taking your time to post a review on TripAdvisor.

We are delighted to read your review! We were pleased to see that you enjoyed your stay with us as your satisfaction with our staff, specially Junior, Zamora, Jeffrey, Angel, Speedy and Mickey thank you for giving us the opportunity to create special memories in your vacation time.

We hope to see you again in the not too distant future!

Best Regards,


Jazmín Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2012 via mobile

The people are amazing!!!! The service is amazing!! The Entertainment Team was always amazing!! Mickey Mouse ;-) ,Winie:-),Speedy :-)and Akon :-)gave the best service!! I plan on coming back in August to do it all over again! You can't help but to fall in love with everyone because they treated you just like family!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Secrets Royal Beach

Address: Av Alemania S/N | El Cortecito, Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Punta Cana
#3 Casino Hotel in Punta Cana
#8 Spa Hotel in Punta Cana
#9 On the Beach Hotel in Punta Cana
#9 Luxury Hotel in Punta Cana
#11 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Royal Beach 4.5*
Official Description (provided by the hotel):
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury®. Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more   less 
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Also Known As:
Secrets Royal Beach Hotel Punta Cana

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