Our vacation got off to a rough start, but quickly turned around. From the hotel shuttle through Delta Vacations, to the front desk, to the concierge, everyone immediately started presuring us into booking excursions. It was quite annoying as we just wanted to start our vacation and not be bothered about things we werent interested in. Jacky (host/butler) took over immediately and got us to our room. He consistantly followed up with us EVERYDAY to make sure we were happy and to see if we needed anything. He made reservations for us, gave us details about the hotels, and even specially decorated our room and jacuzzi with rose petals for us. There were MANY others that stood out including but not limited to Steves (host), Angel (pool server), Martinez (bartender), and Feliz (server at Oceana). For the most part we thoroughly enjoyed our food. Our favorites were Spice (asian cousine) and Oceana (seafood). The breakfast and lunch buffet was excellent with a large variety to meet the needs of people from all over the world. I have a few pieces of advise: 1. If you want something ask. They dont always immediately anticipate your needs but always come through on requests. 2. Restaurant service at NOW is significantly worse than in Secrets. The service in Capers was especially poor. It almost seemed as though we were inconveniencing them. 3. Dont drink the water. This includes brushing your teeth with the faucet and pool water being splashed in your drinks. Us as well as several other couples suffered from stomach issues. 4. The hotel literature states that they do not allow people to save chairs before 8am, but this is NOT the case. Several German families woke at the crack of dawn to save a majority of the chairs.
I would definitely go again and would recommend to anyone!
- Official Description (provided by the hotel):
- Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury®. Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. ... more less
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- Also Known As:
- Secrets Royal Beach Hotel Punta Cana