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“beautiful hotel, will exceed your expecations:)” 5 of 5 stars
Review of Luxury Bahia Principe Esmeralda Don Pablo Collection

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Luxury Bahia Principe Esmeralda Don Pablo Collection
4.0 of 5 Resort (All-Inclusive)   |   Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #11 of 101 hotels in Punta Cana
serenapoloni
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
“beautiful hotel, will exceed your expecations:)”
5 of 5 stars Reviewed February 14, 2013

Property is beautiful, service great...book your a la cartes in advance on line. They open at 600. I made reservations for 600 and 700 every other day. We ate at the Italian, japanesse, don Pablo, garden grill, sante fa, the gourmet. All great:). There are many pools and bars along with places to eat. You have access to all the main services at Bahia Principe...but you ate closer to the beach. I enjoyed the karokee bar and the micheal Jackson and circus show. For excursions I did the caribean festival this included swimming with stingrays, nurse sharks and snorkeling with fish along a reef. Your are on a pirate ship and having a caribean dance festival as well. Its half a day packed with fun...and then you have the rest of the day to your self. Parasailing on the beach 40.00, a lot of fun..and the spa amazing...located at the main Bahia Principe. I would cone again and again to this place a lot of fun...stay you will not regret it:)

Stayed February 2013, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, February 18, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

We are glad to hear you had a wonderful holiday thanks to our beautiful property, great service, good food, brilliant pool, lovely beach and spa.

We would like to thank you for recommending us.

It is wonderful to hear that you will visit us again, giving us the opportunity to welcome you once again at our Luxury Bahia Principe Esmeralda and continue providing the most memorable vacations.

Kind regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (771)
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Whitefish, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 14, 2013

They have expanded since 2011. It now has 2 more restaurants one of which is situated on the beach. This resort seems to get better and better. There maybe a few things that are not to everyones likings, but if your here to enjoy a five star resort that is what you will get time and time again. I will not go into great detail about all aspects of the resort, but i will give you a quick and honest answer. This resort has the the best beach, pools,food,restaurants and nightlife. The service is excellent and they go above and beyound anything were use to in our country. I will definately go back, wish i was there right now. For all the other reviews that you might read that are horrible, i will tell you this we all know these types of people, they are never happy. I would hear them by the pool or in the restaurants, with there wifes or husbands in such a beautiful place and all they do is sit there and complain about everything, those types of people are never happy. Trust me this is definately worth the trip, family or couples or even single, lots of ladies.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, February 15, 2013
Dear Guest,

Receive cordial greetings from the entire team working at Grand Bahía Príncipe Bávaro Resort, especially from our Quality & Customer Service Department.

As a repeater client your opinion is very important to us and we are very pleased to read that you enjoyed of a wonderful holiday thanks to our rich gastronomy, restaurants, beach, pools, nightlife, as well as the good service from our employees. At Bahía Príncipe our goal is to make your vacation become an unforgettable experience. It is a pleasure for all of us to hear that we were able to fulfill your expectations and, it is wonderful to know that you are considering coming back to our Resort

Thank you for your comments and looking forward to seeing you soon!

Regards from Bávaro,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 14, 2013

Easy check in,easy departure.Moved us to a room overlooking the pool which was great.The dining room staff was great:Ruben and VanCarlos always brought our expressos and cappuccinos the way we liked them.We did one day trip to Santo Domingo in a small crowded bus. However the guide was excellent from Hola tours and was a fount of information.Went to a few evening shows which were fun even for us ,late 60's couple.The front desk staff under Luis's management were attentive and always helpful.Luis told us a bit of the country,geography and history;so on a return trip we wish to travel to the interior for a brief excursion.Housekeeping staff kept our rooms spotless and were always available but unobtrusive .Came into our room one night and Milfi did a rose petal valentine for my wife,2 weeks before Valentine's Day.Will certainly return.

Room Tip: We were lucky to get a third floor room overlooking the pool;was not noisy at all .
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, February 15, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Luxury Bahia Principe Esmeralda.

It is an honor to know that Ruben, Jiancarlos, Luis and Milfi had provided our guests with the natural warm and hospitality that characterize the Dominican people. They will be delighted to know that they are making a difference in each guest experience.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

Thanks for your comments and looking forward to seeing you soon at our Luxury Bahia Principe Esmeralda!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

First the bad, or VERY BAD! Tennis courts are horrible and 20 min. by shuttle. The gym is even worse (also at far end) ... dingy, smelly, dark without windows. The equipment in poor shape. Don't go there!
Now, the EXCELLENT, or full five stars: Grounds, rooms, food, service, staff, beach, bars, a la cart restos, ambiance; you name it, the entire facility deserves best marks in all categories aside from the two above. We will come again provided they fix the facilities list, or simply put; NO TENNIS AND GYM!
If management read this; please, add just two tennis courts behind the buffet resto and a small decent gym and you could claim ⭐⭐⭐⭐⭐⭐⭐ stars.

Stayed February 2013, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, February 14, 2013
Dear Guest,

Receive cordial greetings from the entire team working at Grand Bahía Príncipe Bávaro Resort, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed of a wonderful holiday thanks to our rich gastronomy, grounds, rooms, beach, bars as well as the good service from our employees. At Bahía Príncipe our goal is to make your vacation become an unforgettable experience. It is a pleasure for all of us to hear that we were able to fulfill your expectations and, it is wonderful to know that you are considering coming back to our Resort.

We regret to hear that your perception about our tennis and gym was not positive, however be assured that your comments have already been brought to the General Manager’s attention.

Thank you for your comments and looking forward to seeing you soon!!

Regards from Bávaro.


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 13, 2013

I read many of the reviews before leaving and was not expecting the food to be 5 star however, the quality and service does need to be addressed if Esmeralda wants to continue calling itself a 5 star resort. My experience was just average.

The beach, the pool areas, the rooms and the grounds are amazing. The entertainment staff does a good job to make sure that the right vibes are going on in the right areas. If you feel like relaxing there is a pool for that. If you feel like dancing to Soca Boys along with everyone else, there is a pool for that. However, when staying for five days, four nights, one does expect a decent meal or two from a "five star resort".

I just honestly felt like no one cared if the food was prepared correctly. Hot buffet items were always cold...always. Often times you found yourself digging the last remains of a dish as the attention to keeping dishes fresh and full was null and void. I seriously wanted to jump back and at least show the staff how to make french toast that was not hard as a rock.

I ate at two of the a la carte restaurants. An Asian restaurant which is on the grounds and a Tex-Mex that is down the beach at a sister site. All a la carte begins with a buffet for appetizer. These were not so bad but again, the problem with temp was persistent. The actual meals were mediocre. I had the fattiest piece of duck, which was covered in at least 2 cups of asian sauce and a tough, well done piece of carne asada which was covered in about 2 cups of tex-mex sauce.

I'm not trying to bash this place, but if you enjoy eating while paying for a 5 star vacation, I would research a few other places as they all share the same beach and a pool is a pool is a pool.

It's not good when you and your wife say to your friends who pick you up, "No, all joking aside. The best meal on the trip was the Wendy's at the Punta Cana airport."

GH

Ps. I asked for a white russian and after explaining the drink was given vodka in a glass of milk...we all had fun, but its little things like that, when added up...

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, February 18, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

Regarding your comments about the food in our resort ,we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires

We regret to hear that your perception in this matter was not positive but be assured that your comments has been already brought to the General Manager of our Resort.

We are glad to find out that there were some aspects from our services you find worth to mention, such as amazing beach, pools, rooms and grounds.

We would like to have the opportunity to welcome you once again at the Luxury Bahia Principe Esmeralda to experience the hospitality of our people, the quality of our services and facilities and change any misperception you may have about us.

Best Regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto,Canada
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 12, 2013

I went to the Esmeralda with my wife and three daughters over New Years.....we are all very well travelled and a picky family, we can afford luxury hotels so trust me when I tell you that as far as all inclusive resorts go all over the Carribean the Esmarlda is a gem. The staff is amazing from Juan the Bell Man to Esteban the Manager to Louis the director they are there to make you happy as well as all the bartenders maids waiters and front reception staff they made us feel like family. On the third day I was being high fived by staff and felt like I had been there for a month...instant comfort....the food is great not just good and we are all foodies...yes it is typical all inclusive layout but good selection and all fresh....I am king of the stomach issues and I didnt have one all week....and I ate everything....The esmeralda is like a private oasis at bahia principe just take the shuttle over to all the other hotels and then come back to a quite retreat..............On our second last day we were faced with a accident...my wife was playing in the windy surf late in the afternoon and was hit and thrown by a large wave....she tore her quad tendon off her kneecap and also her acl in her knee....we needed medical attention....the staff took her to the on site Dr who was amazing then to the local hospital for xrays.......to make a long story short this hotel stepped it up for us....they got us a wheel chair and brought her ice, the night of the hospital they left the buffet open late for my family????what hotel does that??? they gave us late check out for free and moved our rooms to a better access for my wife.....the one thing you want hen you travel is to know you are safe and in the event of an accident well looked after....the Esmeralda made us feel that and for that as a Father and Husband... I Thank Them All. I recommend that you stay here its simply the best!!! We are going back in March to say thanx to everyone all over again Toronto Canada Richard B

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, February 14, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Luxury Bahia Principe Esmeralda.

It is an honor to know that Juan, Esteban and Luis had provided our guests with the natural warm and hospitality that characterize the Dominican people. They will be delighted to know that they are making a difference in each guest experience.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years and it is wonderful to hear that you will be coming back.

Thanks for your comments and looking forward to seeing you soon at our Luxury Bahia Principe Esmeralda!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 12, 2013

My wife and I stayed 2 weeks, this is a great hotel, rooms are large and clean, buffet restaurants (the only we tried) were serving good food. Service at "Los Geranio" was outstanding thanks to Luvaldo and his staff. The best all inclusive we visited in our 30 years of traveling.

Talking about the staff, they work very very hard to please the guests. If you are happy with the service let them know, if at all possible leave them a little tip. A couple of dollars is money well spent, it goes a long way to help their family buy much needed basics such as school supplies, food, clothing. I'm not only talking about bartenders but cleaning staff, people behind those hot stoves, gardeners.

Oh, almost forgot the hotel manager Luis was very helpful in trying to accommodate our demands. If you have any concerns once on site, he is the man to see.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, February 13, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Luxury Bahia Principe Esmeralda.

It is an honor to know that Luis and Luvaldo had provided our guests with the natural warmth and hospitality that characterize the Dominican people. They will be delighted to know that they are making a difference in each guest experience.

Thank you for highlighting the good aspects of our hotel such as large rooms, good food, and great service.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

Thanks for your comments and looking forward to seeing you soon at our Luxury Bahia Principe Esmeralda!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#9 Top resorts Hotel in Punta Cana
#9 Spa Hotel in Punta Cana
#10 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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