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“What an amazing hotel” 5 of 5 stars
Review of Luxury Bahia Principe Esmeralda Don Pablo Collection

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Luxury Bahia Principe Esmeralda Don Pablo Collection
4.0 of 5 Resort (All-Inclusive)   |   Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #11 of 101 hotels in Punta Cana
Montreal, Canada
2 reviews
7 helpful votes 7 helpful votes
“What an amazing hotel”
5 of 5 stars Reviewed November 23, 2012

I went to the Bahia Principe Esmeralda last week and I was extemely pleased with my experience. I was extremely impressed with an individual by the name of Nicanor. He was always willing to help....he was amazing.
The hotel is beautiful. The rooms a spacious, clean and comfortable. Great bathrooms. The restaurants had lots of variety of food and good service.
I will definately be back soon!

Room Tip: close to the beach
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, November 24, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members. Please be assured that your wonderful comments will be forwarded to Nicanor.

It is a pleasure for all of us to hear that we were able to fulfill your expectations during your stay in our Luxury Bahia Principe Esmeralda Hotel and be assured that it is wonderful to know that you are considering visiting once again!

Thank you for your comments and looking forward to seeing you soon!

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (768)
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 22, 2012 via mobile

We had heard a lot of good things about this resort and were very excited to go to Punta Cana. The beach was nice and the resort was very clean. The bar staff was awesome and so were the staff in the restaurants. But the front desk staff was no pleasant to deal with at all. We had a broken shower head and the fridge did not work in our room so they said they would move us to a different room in a different building. That took about 24 hours. Once we were in our new room we were treated poorly by the cleaning staff and the butler. They barely made our bed, did not bring us clean towels, and we had had a dirty comforter for the whole week. (we also tipped them everyday) Other guests received fruit trays, free T-shirts, and bottles of rum and we did not. By the end of our stay we didn't even get bottles of water in our room. Our family contact thevfront desk at the Esmeralda and they never gave us the message. Good thing it wasn't a major emergency.
Also the canned shrimp and artificial crab was subpar for a 5 star resort located on the ocean. I would not recommend this resort to anyone I know.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, November 23, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

We would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

Regarding your comments about our staff let us inform you that we constantly monitor our employees through our Human Resources Department as well as the Bahia Principe Quality Department, in order to ensure that we are providing our guests with the natural warm and hospitality that characterize the Dominican people.

Your point of view has quite surprised us since it is not usual that we receive those kinds of remarks from our clients, but on the contrary, we usually receive excellent feedback about their friendliness and attentiveness.

In relation to your opinion about the cleanliness of the room, let us state you that they are subject to strict supervision. Significantly, the health and welfare of our guests are our priority and we follow a strict program of cleaning and constant monitoring of all quality standards in our hotel.

Please allow us to inform you that the fruit trays, T-shirts, and bottles of rum are given to our repeaters guests as a courtesy because of their loyalty.

Concerning your point of view about the food in our resort , we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires

We apologize if you felt you did not receive the service you were entitled to, but be assured that your comments have been already brought to the General Manager of our Resort and we will give the matters the proper attention.

We would like to have the opportunity to welcome you once again at Grand Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 22, 2012

Thanks to manager Louise whom you find everywhere taking care of everything and the general manager who listen to guests for improvement, chefs, waiters especially head waiters Ferdando and Joselo and the nice guy Nicanor, and the Butler D Jenny. Yes we were VIP visitors because we were there last year but I noticed that they are taking care of every single guest of the 1500 as if he owns the place and not just a customer. The exceptional cleaning procedures including washing the streets with soap and water and sanitizers was extremely amusing. It is a yearly dream vacation. I highly recommend this all inclusive trip, to visit the vertical jakozi for adults and the one inside the new swimming pool. The only time the group was unhappy is in Maiko Japanese restaurant when the chef was unhappy and did not perform the show or even talk one word, though the waiter was excellent. I like this place very much and will visit again

Room Tip: Esmeralde rooms are so good and close to the beach and three swimming pools and Jakozi, Amber is ver...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, November 23, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed your holidays thanks to the good service from our employees. At Bahia Principe our goal is to make your stay become an unforgettable experience.

Please be assured that it is an honour and a great compliment for us to forward, such wonderful comments to all our Luxury Bahia Principe Esmeralda staff, especially to Fernando, Joselo, Nicanor and Jenny.

We are looking forward to seeing you soon and have the opportunity to continue providing the most memorable vacation!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 22, 2012

We had a great time in this resort. Read on and I tell you what I think is good to know
before you go there.

This was the 9th Bahia that I have seen so far. They are all the same theme although
the porta plata Bahia is really not as good as the others in terms of the buildings. I think
after Bahia Cayacoa (building alone but not the beach) this stands the best and at the same
level as Coba in mexico (Note that I have not been to Levantado!! :-). All the buildings are
airconditioned. The Esmeralda is a small addition to the side of Ambar, yes, it is relatively
small. The closest building to the beach are 90 and 91 respectively. The buldings are only 3
levels and only a small number have oceanview while most have only poolview. The beach is
pretty good and much better than Cayacoa Bahia (well, the beach is elite in Punta Cana no
matter you are).


These are the points I would like to pass on to you if you are planning to go there:

1 - The Esmeralda is a small addition to the side of Ambar. The resort is super clean. The
rooms are classic Bahia rooms with marble finishes and comfy bed. The resort is really clean
all around it. you have ride little cars to ride to other sister resorts and the transportation is quick and easy.

2 - The pool is clean and very well maintained. The pool bar serves a good variety of drinks
however the other bar inside the resort have even better variety of different drinks.

3- Staff are friendly and you feel welcome wherever you go within the resort (well, it is not
Jamaican Bahia for sure! See my review here: http://snipurl.com/25o4rys).

4- All the buildings are airconditioned (Akumel and Tulum Bahias in mexico had no
aircondition in the main buffets when I was there in 2010).

5- The closest building to the beach is 90. Then is 91 as second closest. However, whereever
you are in Esmeralda, the beach is not that far. So no worries.

6- There is no night entertainment area in Esmeralda per se. You have to go to the sister
resorts to see the shows.

7- There is a small clinic in the resort with good doctors and claims to be 24/7.

8- There is a children pool in the resort but no baby pool.

9- The buffet menu is "great" with a large variety of food. You can also eat in other Bahia
buffets but Ambar, I believe.

10- There is a Casino in the resort which becomes busy after 10 pm.

11- I do not think that Esmeralda is a good resort if you are looking for snorkling.

12- The pool seats are "Towel-Marked" around 8 am in the morning (people leaving towel on the seats to reserve them) but there is always enough seats for everyone and you can always get a seat.

13- It takes 40 minutes to and from the airport. The airport has free duty shops for alchohol
and tobaco and so on. There is also a few fast food store once you pass into the waiting area
to get into the plain.

14- This is a nice and quiet resort which stands up to the 5 star claim it makes. Enjoy your
stay.


PS: See my posted pictures from the resort and rate my review if you like it.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, November 28, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Luxury Bahia Principe Esmeralda.

As a repeater client your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

We greatly appreciate that you have chosen once again one of our Resorts as your holiday destination.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed November 19, 2012

I have stayed at the various Bahia Principe hotels located within this complex in Bavaro several times. The Esmerelda is just as beautifully maintained and wonderfully staffed as all the rest. The staff is always warm and welcoming and I feel like I'm at home every time. The Esmerelda caters to families while still maintaining the top-notch level of service and quality of accommodations as its' neighbors. The staff went out of their way throughout my visit to make me pampered. The room was beautiful and the house cleaning staff made sure we always had lots of fresh towels and kept the mini-bar well-stocked. A special thank you to Nicanor for being especially accommodating and for always having a wonderful smile and for going above and beyond to ensure that our stay was memorable and that every request was met.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, November 22, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We do not know how to thank you for this kind of comments. Posts such as yours without a doubt delight us and gives us confidence to keep working hard to satisfy our customers and improve our service.

It is a pleasure for all of us to hear that we could fulfill your expectations during your stay in our Luxury Bahia Principe Esmeralda. Please be assured that your nice comments will be forwarded to Nicanor.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 19, 2012

My husband and I spent a week at the property from Nov 11-17.

We arrived at the Esmeralda on Nov 11 around 1:30ish. Upon arrival we were told to take a seat in the Lobby bar area until they got our rooms sorted out.
The whole check in process was a huge mass of confusion. Guest services staff eventually figured it out and we were all handed our envelopes with room keys.

Room- To our surprise the room was HUGE. I've seen pics of the rooms online but they are much nicer in person. We stayed in Building 91- top floor facing the Ambar units. Definitely a 5 star room with a HUGE jetted tub, separate shower and toilet. Double sinks with plenty of amenities such as shampoo, lotion, sewing kit, shaving kit and a comb. :-)

Food- We had reservations for a few of the A la cartes- Don Pablo, Japanese, BBQ and Mediterranean. We also attended the gala night.
The Mediterranean restaurant was not to our liking and hubby ended up with gastro issues within an hour after the gala seafood night and that lasted 2 days. Thankfully I chose not to eat the seafood. :-)

Staff- They deserve 5 star plus for their hard work and service. We were treated like royalty the whole time.

Our Maid was the best ever. I'm sorry I didn't get her name as we barely saw her but she kept our room spotless, bar fridge filled daily and the nightly little things such as towel animals every day along with the delicious chocolates for turn down service.

Our Butler- Marilennis was AMAZING. Thank you for making our stay very special. We loved the bath and all the little extras you did for us. Hope to see you when we return.

A special shout out to Nicanor- Thanks Bro for everything and going above and beyond for our luggage service and transportation on those rainy evenings. You rock!!!
See you in Feb. :-)

Bar staff- My Mucho Mucho Ron Pina Coladas were the best ever.

The grounds of the property were meticulous. Workers are constantly raking, sweeping, watering and cleaning everything.

Beach- The week we were there the flags were mostly red with one day of yellow. The waves were HUGE and the water was a tad bit rough for my liking but still enjoyed it for abit every day.

Pool- Ahhhhhhh, this is where we spent most of the week. :-) Pool temp was PERFECT and the pool bar was a bonus. The staff at the pool bar were friendly and waited on everyone within a few seconds of arrival to the counter. PS- They have peanuts so remember to ask for a cup. :-)
Ohhhh, and the daily drinks....Ummmm,they have ALOT OF ALCOHOL in these so be careful how many you have or you may not be able to get out of the pool. "Ahem- I crawled out a few times". LOL~

Nightly shows- Do not miss the Micheal Jackson show. Be sure to arrive early and get a seat close so you don't miss the show. This was likely hte best show I've seen in a long time. My husband loved it as well.

Anyways, overall we had the most spectacular time and will be going back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, November 20, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members. Please be assured that it is an honor and a great compliment for us to forward such wonderful comments to all our Luxury Bahia Principe Esmeralda staff.

We are looking forward to seeing you soon and have the opportunity to continue providing the most memorable experiences.

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 18, 2012

I thought the place was gorgeous, the staff is amazing and friendly, rooms are very clean, food is okay and always fresh, although you will get sick of it after a while.
We picked the "Esmeralda" resort, because we were looking for more quick, relaxing vacation, and that it was. The Esmeralda resort is more family/couple friendly, if you want more of the younger crowd Punta Cana would be the place. However few other reasons why we decided to stay at Esmeralda was because it had it's own private beach only Esmeralda guests are allowed to stay there, also you are able to have book a la carte (restaurants) for every evening. You are also able to go to Punta Cana buffet and eat there. It is a step up from Punta Cana resort. It is a bit pricier however if you like the extras it is definitely worth it.
The staff was great they were very accommodating and friendly, they always seem to go out of their way to make your stay there unforgettable. Ramon Diaz was fantastic, if you have a special request he is the guy to talk to. The front desk Andy and Esteban were very friendly and accommodating. The rooms were always clean which was nice, always fresh towels.
The weather was great it only rained once and for few hours, and we went mid-September which is their hurricane season. I had a good experience and would definitely recommend this place as a more of quit, relaxing vacation.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, November 20, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination. It is a real pleasure to learn that you could enjoy a nice time together during your last stay with us.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members. Please be assured that your wonderful comments will be forwarded to Ramon, Andy and Esteban.

We would like to have the opportunity to welcome you once again at our Luxury Bahia Principe Esmeralda to experience the hospitality of our people, the quality of our services and facilities.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#9 Spa Hotel in Punta Cana
#9 Top resorts Hotel in Punta Cana
#10 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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