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Luxury Bahia Principe Esmeralda Don Pablo Collection: Traveler Reviews

4.0 of 5
Arena Gorda-Macao | Gran Bahia Principe Punta Cana, Punta Cana, Dominican Republic
Hotel amenities
Luxury Bahia Principe Esmeralda Don Pablo Collection
Ranked #5 of 99 hotels in Punta Cana
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1,686 reviews from our community

Traveler rating
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Families
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Couples
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Solo
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Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Springfield, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Wonderful Honeymoon!”
5 of 5 stars Reviewed November 11, 2012

We actually upgraded to this hotel due to hurricane Sandy when we decided to delay our trip for a few days. Originally we were supposed to stay at the Iberostar resort but we are so glad we switched. This resort was amazing and out of all the hotels on this resort I think Esmeralda is the best!

Our room was in Villa 90 which is the closest to the beach and sits right in between the Esmeralda pool and the Punta Cana pool. We woke up in the morning and had our pick. If you stay in some of the other hotels you will need to walk or take the tram to get to the beach.

The room itself was beautiful and very well maintained. We left our extra key card in the ac controller to keep the air on and every day our butler came in and cleaned 3-4 times. We would leave to go to the beach and come back and the room was cleaned, then we would go out during the day come back and they would come back. Even when we went out for dinner and the shows we would come back to a nice clean room. I felt very well taken care of.

The resort itself was perfect. The staff was friendly and the grounds were immaculate. I would recommend the Italian restaurant and definitely check out the shows. They were great.

We had such a wonderful time, went kayaking, boogieboarding, 4-wheeling in the mountains and relaxed on the beach. After we checked out we had a few hours to kill so we got a couples massage and it was a perfect way to end the trip. We will definitely return!

The only thing I would change is that the trams run on gas and the exhaust stunk. They also needed to put a espresso machine in the Esmeralda lobby.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
Ask RereGale1981 about Luxury Bahia Principe Esmeralda Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review
November 12, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Luxury Bahia Principe Esmeralda Hotel.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience during your honeymoon, which reflects the commitment and quality of service we have exhibited through the years.

We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.

Looking forward to seeing you soon!

Regards from Bavaro.


Customer Service
Grand Bahía Príncipe Bávaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehaven, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Poor A la carte Restaurants”
4 of 5 stars Reviewed November 9, 2012

We enjoyed the Esmeralda very much but there is always a negative and at this hotel it was the very dissapointing quality of the A la carte restaurants, we booked A la cart for every night but after sampling the quality and service we preferred to go to the buffet for our second week, for a 5* hotel our party of 4 felt that we were being rushed into finishing our meals,(in our home we do not clear dirty plates away until every one is finished) this was not the case we experenced in all the A la carte restaurants , as one of us finished their plates were taken away. 3* for A la carte 5* for the rest of the hotel facilities.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
Ask louise j about Luxury Bahia Principe Esmeralda Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review
November 10, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to post a review of your stay at our hotel. We sincerely appreciate all feedback.

We apologize if you felt you did not receive the service you were entitled to, but be assured that your comments have been already brought to the General Manager of our Resort

Our main goal strives in having a great ambiance to satisfy our guest's requirements and we regret to hear that your perception about a la carte restaurants was not positive.

We would like to have the opportunity to welcome you once again at The Gran Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities and change any misperception you may have about us.

Kind regards,


Customer Service
Grand Bahía Príncipe Bávaro Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Nice resort”
3 of 5 stars Reviewed November 8, 2012

Esmeralda was nice but more for suitable for geriatrics and far from a 5 star hotel. 4 hotels in one large compound and the main hotel has better restaurants but you have to take a shuttle. One of them will knock you out with exhaust fumes. Main lobby WiFi rarely works so I was forced to pay $40U.S. for the week. Also, they have timeshare-type representatives that harass you every single day to go to a meeting and then once you're there, they have hounds that use every sales tactic in the book including a bell that sounds every time someone buys. They try to sell you a $10,000 Bahia Principe membership which is a big waste of money.
Buffet restaurant was very limited and certain days I really couldn't find anything that I found appealing enough. The last night was the best because they had lobster tails. Japanese restaurant was under construction.
No music by the beach or pool and I brought my two year old daughter who was very bored.
Service was good but not as friendly as Mexico or Cuba - not to mention higher-end resorts.
Overall nice but I'd rather try another resort next time.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Maurizio L about Luxury Bahia Principe Esmeralda Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review
November 10, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

We would like to take this opportunity to extend our most sincere apologies for the inconveniences you encountered during your stay at our hotel.

We regret to hear that your perception was not positive but be assured that your comments have been already brought to the General Manager of our Resort and we will give the proper attention.

Despite these inconveniences, we hope you will be willing to give us the opportunity to welcome you once again at our hotel and that way be able to change any misperception you may have.

Kind regards,


Customer Service
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mirabel, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Grand Bahia Principe Esmeralda Don Pablo Collection”
5 of 5 stars Reviewed November 6, 2012

Our best vacation yet! Service was exceptional. Every little detail is thought of. Beach is beautiful. Rooms are very confortable and clean, food is excellent. This section of the resort is more quiet so great to relax. Unlimited al la carte restaurants, all very good. Buffet was great too. We had lobster and lamb chops at the buffet. Would definately go back and recommend it to everyone who wants to eat good and relax and enjoy the beautiful beach and all the tropical gardens.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
Ask Jean d about Luxury Bahia Principe Esmeralda Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review
November 8, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
8 helpful votes 8 helpful votes
“Best Vacation”
5 of 5 stars Reviewed November 5, 2012

We visited October 27, 2012 and had the best time. The rooms were amazing and very very clean. The food at all the restaurant and the buffet was very good. The staff were friendly and very help full. I do not have on complaint about this resort. I will definately be visiting again. Thank you for making this the best family vacation so far.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
Ask Kim B about Luxury Bahia Principe Esmeralda Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review
November 7, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members.

It is a pleasure for all of us to hear that we were able to fulfill your expectations during your stay in our Luxury Bahia Principe Esmeralda Hotel and be assured that it is wonderful to know that you are considering visiting us once again.

Looking forward to seeing you soon!

Best regards,


Customer Service
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana
Gran Bahia Principe Esmeralda Hotel
Address: Arena Gorda-Macao | Gran Bahia Principe Punta Cana, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Hotel Style:
#3 Top resorts Hotels in Punta Cana
#4 Luxury Hotels in Punta Cana
#7 Family Hotels in Punta Cana
#15 Romantic Hotels in Punta Cana
Price Range: $$$
Hotel Class:4 star (4*)
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