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“Great time and wonderful service” 4 of 5 stars
Review of VIK Hotel Cayena Beach

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VIK Hotel Cayena Beach
3.5 of 5 Resort   |   White Sand, Carretera Arena Gorda | n/a Bávaro, Punta Cana 290217, Dominican Republic   |  
Hotel amenities
Ranked #57 of 101 hotels in Punta Cana
Calgary, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Great time and wonderful service”
4 of 5 stars Reviewed November 19, 2012

My husband and I spent two weeks at the VIK Cayenna. We had a wonderful time and service was excellent. We did not need for anything. Ezequiel and Melanie from Guest Services were extremely helpful. Our bed was FIRM. Pack muscle relaxants - I wish I did. The food is plentyful but so-so. The beach and water were excellent. We would definitely go back.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 31, 2012

We were at the Vik Cayena Beach 10/20/12-10/27/12.
It was myself, my husband, our 26 year old daughter, and our 15 year old son.
I had reservations before going here after reading some not-so-great reviews. We got there, check in was a breeze, and we went to our rooms. We were on the Cayena side rooms 115 & 116. I'm probably biased but I think we had the best rooms of the whole resort!
The view was amazing, we were literally steps away from the beach, and we had our own "backyard" (a rectangle grassy area with 2 lounge chairs).
Upon check in, or any questions we had we dealt with Ezequiel from Guest Services. He was wonderful. Reall friendly and super helpful.
We ate most of our meals at the Mirador Buffet and had a waiter named Alexus for almost every meal. He was also super friendly and gave really great service. We never waited long for more of anything to drink and if we needed anything he could help us with he was right there.
The food was so-so, but we didn't go hungry. You are, afterall, in another country. The food will probably not be like the food where ever you are from....part of the adventure :)
We spent most of our days lounging on the beach.
The beach there is amazing. Beautiful water, and kept up great! We witnessed them raking seaweed by hand more than once. The seaweed wasn't even very bad.
Awesome place to relax and rejuvinate. I would stay here again without hesitation.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jacinto, California
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 23, 2012

Hello again... I spent a week (9/15-22/2012) with my wife and step-daughter at the exclusive VIK Cayena Beach Club (CBC).

First of all, the best thing about the CBC is that it doesn't pretend to be something it is not. They don't claim to be a swanky 5-star joint. They aren't. I will say their service is top notch. Everyone, from the reception manager, the wait staff at the restaurants, the entertainment crew, all the way to the guy trimming the hedges, is as polite as could be. Always with a smile they will greet you, "Buenos Dias!"

The food is pretty good. The restaurant on the exclusive side of the property, is a great place to have breakfast or lunch. You are literally eating 50 feet from the beach. They have some really good things on the menu. My step-daughter is a "Pescatarian"-- the only meat she will eat is fish. She made it through the week without running out of tasty options. The international buffet on the main side of the property is also good. It has about 6 serving stations they stack with food choices. There is always beef, pork, chicken and fish available. Also, plenty of greens and other veggies.

The activities available are kind of hoakie... They play silly games during the day. Beach volleyball, "olympics," horseshoes... I just prefer to sit on the beach.

There is an attached watersports center, Pelicano Sport. This is where I got my entertainment. The shop is not owned by the resort. I have met and enjoyed some conversation with the owners Peter and Chris.This is where I got my entertainment. I scuba dive... I went seven tanks during the week and finally earned my Nitrox certification. My wife and step-daughter took advantage of the free activities they offer-- boogie boarding, snorkeling, kayaking and sailing.

So, with all this good stuff, there has to be a bad... right?? Well, yes... unless you like big feather pillows, bring your own. Also, the beds are FIRM. As those are personal preferences, it may or may not matter to you.

Anyhow, I hope this helps. If you have any questions, I usually respond fairly quickly. I will be putting up pictures soon.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 21, 2012

We loved Cayena!

My husband, two teenagers (13 and 16) and I were there from 8/4/12 through 8/11/12, and we had a great time. The people, beach and water sports were terrific. We also loved the El Cano restaurant for breakfast and lunch and the feeling of being spoiled by the warm and friendly staff at Cayena.

The boutique feeling of the hotel was GREAT. We got to know not only the warm and friendly people that worked there but also several of out fellow travelers from the US and other countries. We enjoyed a fun dinner party by the pool, coconut water from coconuts that they opened for us and a great party boat half day that were all free for Cayena guests. We also enjoyed a few of the Arena Blanca activities and resources although we were definitely happiest on the Cayena part of the property.

I'm not sure what the previous reviewer was talking about but everything was working fine during our stay of the same week. The room was pretty, clean and had great views. I would agree with other reviewers that this might not be up to a five star rating in regard to some things (the sheets were only ok) but the service and again, the warmth with which it was delivered can't be beaten! Think casual, island style luxury, not the Waldorf.

One pleasant surprise- the half hour catamaran ride that is mentioned on the website can be a half hour lesson if you want and then you can take the boat out every day for a half hour on your own! Just remember to reserve it and the windsurfers ahead of time.

Enjoy the beautiful beach, sheltering palopas, people and coziness! We hope to do the same again next year!

Room Tip: Ocean front seems to be for timeshare owners, but all rooms have an ocean view. Our room (for as muc...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leominster, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 13, 2012

Went here on my Honey moon from 8/5 to 8/12, got there and had to pay twice for an upgraded room with a queen, or king size bed, never got it, I told them i was on my honeymoon and all i wanted was a room with a king or queen bed, not the honeymoon sweet, all i got for an answer was do you have your marriage license, now i got married on a friday and left for the trip sunday, so obviously the paperwork was in process and i didnt have it (so i paid twice for an upgraded room with a king or queen bed and never got it, but i was to hot and tired to argue anymore and accepted the two full beds we got). In the week we stayed there, the toilet broke twice, the AC worked poorly, the food was mediocre, the pool was gross and was getting inspected by some sort of health person, the beach had like 10 feet of sea weed to truck through to just get to decent water, the excursions were ok but over priced, you constantly had people coming up to you to try and get you to buy things, or buy into a time share, the whole hotel lost the toilets for like 7 hours and our room was fumigated all in the same week, and this was my honeymoon, which at this point i consider a complete disappointment, also there are a bunch of feral cats running around. Also every room has a lock box, unfortunately you have to rent a locking mechanism at an additional cost just to use it. The upper management was fairly rude, the grounds crew, bar tenders, cleaning people, and the waitresses etc, were very nice however. To sum it all up, i would never stay at this hotel chain ever again, whether it be here or anywhere else they have resorts...

Room Tip: Dont go here
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 20, 2012

My girlfriend and I went to Cayena Beach for a week in the middle of June through Interval. It ended up being cheaper than a lot of other hotels in the area and it was advertised as "5 stars" on their website. Definitely not. I'm going to make an objective list of pros and cons to help anyone who is considering booking at Cayena Beach.

PROS: The beach was absolutely immaculate. It was our first time in the Caribbean so this was quite a treat. The private pool bar for Cayena Beach guests only was great. It was empty and the bartenders were very nice. The whole Cayena area was great for the Cayena guests. All of the employees were very, very helpful and nice. You can tell that they really want to make your feel at home and make your trip the best it can be.

CONS: NO AIR CONDITIONING. That's right. During the week that we went, the air conditioning in the entire Cayena building was down. The hotel didn't do anything to alleviate the heat for the guests, didn't offer to move any guests, and simply said that it should be fixed soon. It was broken on the Saturday that we arrived and it was still broken the following Saturday when we left. Going back to an 85 degree room at the end of the night really wasn't pleasant and this alone ruined the trip. Also, the food wasn't great. It was just ok but for the money that we spent, I was expecting a lot better. Furthermore, my girlfriend and I both got violently sick from the food. I know there are other factors involved with getting sick but fair warning that the food is sitting out without air conditioning. Next, there were tiny ants crawling around our bathroom. In a "5 star" room, that was absolutely unacceptable. Next, all the pools close at 7pm so couple that with no air conditioning and you have quite the problem.

That was our trip in a nutshell. The theme was "we're just going to try to make the most of it." Unfortunately that's not the mentality that you want to have from a vacation. I would not recommend this hotel to anyone. If you want to save a few bucks and the things I described don't bother you, by all means go for it. We still had a pretty good time here, mostly due to the great staff. I just hope our next timeshare experience is better because we were both looking forward to going home and that says something. Good luck.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hampshire uk
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed June 11, 2012

We stayed at this hotel in June and had a fabulous time. The hotel itself is a small exclusive resort that made us feel welcome from the start. The rooms are large and comfortable and yes maybe could do with an update but we weren’t here to spend time in our room. It is exclusive for the Cayena Beach guests and whenever a "stray" wandered over from the Vik Arena,security were there in a flash. We had exclusive use of the restaurant for breakfast lunch and dinner and the food was excellent. If we wanted we could eat at any of the other restaurants which we did and although much busier they still had good food. Drinks were good and readily available. We used the kids club every day and Melanie and her colleague did a great job with the kids. The beach was beautiful and the water inviting. There was plenty of entertainment should you require it. Everything was clean and well presented and I would not hesitate in returning to this resort with my family. I would give it 5 stars.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VIK Hotel Cayena Beach

Address: White Sand, Carretera Arena Gorda | n/a Bávaro, Punta Cana 290217, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #57 of 101 hotels in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — VIK Hotel Cayena Beach 3.5*
Official Description (provided by the hotel):
Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more   less 
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