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“Mediocre accomodations, mediocre resort” 2 of 5 stars
Review of VIK Hotel Cayena Beach

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VIK Hotel Cayena Beach
3.5 of 5 Resort   |   White Sand, Carretera Arena Gorda | n/a Bávaro, Punta Cana 290217, Dominican Republic   |  
Hotel amenities
Ranked #57 of 102 Hotels in Punta Cana
Leominster, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Mediocre accomodations, mediocre resort”
2 of 5 stars Reviewed August 13, 2012

Went here on my Honey moon from 8/5 to 8/12, got there and had to pay twice for an upgraded room with a queen, or king size bed, never got it, I told them i was on my honeymoon and all i wanted was a room with a king or queen bed, not the honeymoon sweet, all i got for an answer was do you have your marriage license, now i got married on a friday and left for the trip sunday, so obviously the paperwork was in process and i didnt have it (so i paid twice for an upgraded room with a king or queen bed and never got it, but i was to hot and tired to argue anymore and accepted the two full beds we got). In the week we stayed there, the toilet broke twice, the AC worked poorly, the food was mediocre, the pool was gross and was getting inspected by some sort of health person, the beach had like 10 feet of sea weed to truck through to just get to decent water, the excursions were ok but over priced, you constantly had people coming up to you to try and get you to buy things, or buy into a time share, the whole hotel lost the toilets for like 7 hours and our room was fumigated all in the same week, and this was my honeymoon, which at this point i consider a complete disappointment, also there are a bunch of feral cats running around. Also every room has a lock box, unfortunately you have to rent a locking mechanism at an additional cost just to use it. The upper management was fairly rude, the grounds crew, bar tenders, cleaning people, and the waitresses etc, were very nice however. To sum it all up, i would never stay at this hotel chain ever again, whether it be here or anywhere else they have resorts...

Room Tip: Dont go here
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
1 review
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 20, 2012

My girlfriend and I went to Cayena Beach for a week in the middle of June through Interval. It ended up being cheaper than a lot of other hotels in the area and it was advertised as "5 stars" on their website. Definitely not. I'm going to make an objective list of pros and cons to help anyone who is considering booking at Cayena Beach.

PROS: The beach was absolutely immaculate. It was our first time in the Caribbean so this was quite a treat. The private pool bar for Cayena Beach guests only was great. It was empty and the bartenders were very nice. The whole Cayena area was great for the Cayena guests. All of the employees were very, very helpful and nice. You can tell that they really want to make your feel at home and make your trip the best it can be.

CONS: NO AIR CONDITIONING. That's right. During the week that we went, the air conditioning in the entire Cayena building was down. The hotel didn't do anything to alleviate the heat for the guests, didn't offer to move any guests, and simply said that it should be fixed soon. It was broken on the Saturday that we arrived and it was still broken the following Saturday when we left. Going back to an 85 degree room at the end of the night really wasn't pleasant and this alone ruined the trip. Also, the food wasn't great. It was just ok but for the money that we spent, I was expecting a lot better. Furthermore, my girlfriend and I both got violently sick from the food. I know there are other factors involved with getting sick but fair warning that the food is sitting out without air conditioning. Next, there were tiny ants crawling around our bathroom. In a "5 star" room, that was absolutely unacceptable. Next, all the pools close at 7pm so couple that with no air conditioning and you have quite the problem.

That was our trip in a nutshell. The theme was "we're just going to try to make the most of it." Unfortunately that's not the mentality that you want to have from a vacation. I would not recommend this hotel to anyone. If you want to save a few bucks and the things I described don't bother you, by all means go for it. We still had a pretty good time here, mostly due to the great staff. I just hope our next timeshare experience is better because we were both looking forward to going home and that says something. Good luck.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hampshire uk
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed June 11, 2012

We stayed at this hotel in June and had a fabulous time. The hotel itself is a small exclusive resort that made us feel welcome from the start. The rooms are large and comfortable and yes maybe could do with an update but we weren’t here to spend time in our room. It is exclusive for the Cayena Beach guests and whenever a "stray" wandered over from the Vik Arena,security were there in a flash. We had exclusive use of the restaurant for breakfast lunch and dinner and the food was excellent. If we wanted we could eat at any of the other restaurants which we did and although much busier they still had good food. Drinks were good and readily available. We used the kids club every day and Melanie and her colleague did a great job with the kids. The beach was beautiful and the water inviting. There was plenty of entertainment should you require it. Everything was clean and well presented and I would not hesitate in returning to this resort with my family. I would give it 5 stars.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 28, 2012

We first stayed at Cayena Beach during Christmas and New Year 2010 - 2011 for 2 weeks. We have returned to Punta Cana 4 times since then but have been unable to book Cayena till a trip in April 2012.

Firstly the three negatives, as other reviewers state, the rooms are modest and in need of refurbishment. However I hear this is being planned so things will probably improve. Besides, if you go the Punta Cana to spend much time in a hotel room, you may be missing the point! Second negative is only 5 of the 47 rooms have king size beds, most have two doubles. For this stay I requested a king size and got one which was nice. Third negative is the number of time share sales people stalking guests. They can be a little devious at times, but a firm no thanks usually stops the pressure.

Now the positives which far out weigh the negatives. The Cayena is a small private part of the much larger VIK Arena Blanca hotel. Cayena is quite compact and located literally on White Sands beach which is without a doubt one of the best sections of Bavaro beach. Room to food is 50-100 meters, food to beach is about 20 meters. The El Cano restaurant is exceptional and exclusive for Cayena guests, good food and great staff. The restaurant staff really make the stay special.

The beach deserves special mention, the sand really is almost white. Swimming there is very good since the beach is in a bay with a reef offshore meaning even when it's windy there is little surf, and the water is warmer than some other sections of Bavaro beach which are more exposed.

Previously there was a modest shortage of sun beds on the beach but this has been neatly solved with a new sun lounger area immediately behind the beach. The beach section in front of the hotel is reserved for Cayena guests only and this is policed quite effectively.

Cayena guests have full access to all facilities in the VIK Arena Blanca next door, this includes the main "El Mirador" buffet which is not bad, and two other main restaurants which are very good. Trattoria (Italian) and Estrella del Mar (Sea food and some other dishes). There is also a number of other minor eating places and bars dotted around the Arena Blanca. Available at modest extra cost is the excellent La Proa restaurant located above the Cayena El Cano restaurant. La Proa is a fantastic place to eat once or twice during a stay since it is open fronted for the most part, with amazing views. Expect to spend about US$50-60 for two people.

If you arrive at Cayena after 5.00pm on a week day you'll have the check in at the VIK Arena Blanca, since the Cayena reception is closed, but this fairly painless with good reception staff.

As with other all inclusive hotels, tipping is not required, however a few dollars once in a while goes a long way and is much appreciated. The Cayena staff are genuinely friendly and will go to some lengths to make your stay pleasant, especially if you show some appreciation for good work.

If your idea of a holiday is spending most of the day locked in a 5 star hotel room watching TV, don't go to Cayena. But if you want to experience what the Dominican Republic has to offer by way of weather, food, people and beaches, I whole heartedly recommend Cayena Beach Club. The cost is fair, the beach is flawless and the food and staff are great.

Room Tip: All rooms have some sort of ocean view, but the section of the building that actually faces the ocea...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Valley, New Jersey
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 6, 2012

My husband and I stayed here for 5 days and 4 nights. The staff is wonderful especially.... Juan, Licowdy, Antonio and Pasquale. The resort was perfect for our 2nd Honeymoon. The resort is nice and close to the ocean, which makes life so much easier. The food and drinks were great. Our favorite places to eat were the ElCano for breakfast and lunch and the Italian place for Dinner. The room was very clean and the beach chairs and huts were perfect. Very relaxing resort!:) Word of advice make sure you get tot he airport at least 3 hours in advance it was a nightmare leaving there!!

Room Tip: Room 216 was awesome!!:)
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed April 5, 2012

The Cayena section of the VIK was supposed to be the "5 star" part of the resort unfortunately this was no the case. On our arrival they did not have our suite ready so we had to spend the first night at the VIK (rooms are terrible dated and not that clean) once over to the Cayena side we were please with the size and appointment of the room. However we soon discovered ants and water issues. The neighbors would shower and our room would have wet floors, the water run from our shower as well. The suite was well laid out but smelled moldy - probably due to the water. If I was to return to Punta Cana it wouldn't be to the VIK or to Cayena. The only advantage was it's wonderful location on the beach.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Falls, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 29, 2012

When we first arrived our room on the Cayena side was not available, they had overbooked the hotel, they sent us back to Arena side and gave us a lovely pool side view on Bldg 3 for that night, and the next day, went to see our Tour Agent rep, who talked in spanish to someone and they got us a room on 2nd floor on Cayena side and they apologized and were very friendly and gave us free day stay on our last day because our flight was leaving only at 8 p.m. (ck out is at noon) they found us a beachfront room for that day! Staff is very friendly! and since this is a small hotel (only 47 rooms) they got to know us when we walked in the restaurants...etc

Very delicious food at all 3 restaurants, buffet was ok, we certainly did not starve, different food but was expected because this is another country! Did not need to reserve at any of the restaurants, they also have a beach bar for fast snack (pizza, hotdogs, fries...etc) Beautiful scenery and most of the staff could understand English or French. only negative would be two beds (had requested king) , and their sheets were not fitted.. we don't sweat the small stuff so we really enjoyed this experience. Would definitely go back!!

Room Tip: Don't expect King or beachfront even if you request it so you will not be disappointed.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VIK Hotel Cayena Beach

Address: White Sand, Carretera Arena Gorda | n/a Bávaro, Punta Cana 290217, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #57 of 102 Hotels in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — VIK Hotel Cayena Beach 3.5*
Number of rooms: 47
Official Description (provided by the hotel):
Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more   less 
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