Went here on my Honey moon from 8/5 to 8/12, got there and had to pay twice for an upgraded room with a queen, or king size bed, never got it, I told them i was on my honeymoon and all i wanted was a room with a king or queen bed, not the honeymoon sweet, all i got for an answer was do you have your marriage license, now i got married on a friday and left for the trip sunday, so obviously the paperwork was in process and i didnt have it (so i paid twice for an upgraded room with a king or queen bed and never got it, but i was to hot and tired to argue anymore and accepted the two full beds we got). In the week we stayed there, the toilet broke twice, the AC worked poorly, the food was mediocre, the pool was gross and was getting inspected by some sort of health person, the beach had like 10 feet of sea weed to truck through to just get to decent water, the excursions were ok but over priced, you constantly had people coming up to you to try and get you to buy things, or buy into a time share, the whole hotel lost the toilets for like 7 hours and our room was fumigated all in the same week, and this was my honeymoon, which at this point i consider a complete disappointment, also there are a bunch of feral cats running around. Also every room has a lock box, unfortunately you have to rent a locking mechanism at an additional cost just to use it. The upper management was fairly rude, the grounds crew, bar tenders, cleaning people, and the waitresses etc, were very nice however. To sum it all up, i would never stay at this hotel chain ever again, whether it be here or anywhere else they have resorts...
- Official Description (provided by the hotel):
- Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more less
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