My girlfriend and I went to Cayena Beach for a week in the middle of June through Interval. It ended up being cheaper than a lot of other hotels in the area and it was advertised as "5 stars" on their website. Definitely not. I'm going to make an objective list of pros and cons to help anyone who is considering booking at Cayena Beach.
PROS: The beach was absolutely immaculate. It was our first time in the Caribbean so this was quite a treat. The private pool bar for Cayena Beach guests only was great. It was empty and the bartenders were very nice. The whole Cayena area was great for the Cayena guests. All of the employees were very, very helpful and nice. You can tell that they really want to make your feel at home and make your trip the best it can be.
CONS: NO AIR CONDITIONING. That's right. During the week that we went, the air conditioning in the entire Cayena building was down. The hotel didn't do anything to alleviate the heat for the guests, didn't offer to move any guests, and simply said that it should be fixed soon. It was broken on the Saturday that we arrived and it was still broken the following Saturday when we left. Going back to an 85 degree room at the end of the night really wasn't pleasant and this alone ruined the trip. Also, the food wasn't great. It was just ok but for the money that we spent, I was expecting a lot better. Furthermore, my girlfriend and I both got violently sick from the food. I know there are other factors involved with getting sick but fair warning that the food is sitting out without air conditioning. Next, there were tiny ants crawling around our bathroom. In a "5 star" room, that was absolutely unacceptable. Next, all the pools close at 7pm so couple that with no air conditioning and you have quite the problem.
That was our trip in a nutshell. The theme was "we're just going to try to make the most of it." Unfortunately that's not the mentality that you want to have from a vacation. I would not recommend this hotel to anyone. If you want to save a few bucks and the things I described don't bother you, by all means go for it. We still had a pretty good time here, mostly due to the great staff. I just hope our next timeshare experience is better because we were both looking forward to going home and that says something. Good luck.
- Official Description (provided by the hotel):
- Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more less
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