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“Lived up to expectations” 4 of 5 stars
Review of VIK Hotel Cayena Beach

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VIK Hotel Cayena Beach
3.5 of 5 Resort   |   White Sand, Carretera Arena Gorda | n/a Bávaro, Punta Cana 290217, Dominican Republic   |  
Hotel amenities
Ranked #53 of 99 Hotels in Punta Cana
Gaithersburg, Maryland
Top Contributor
210 reviews 210 reviews
61 hotel reviews
Reviews in 76 cities Reviews in 76 cities
511 helpful votes 511 helpful votes
“Lived up to expectations”
4 of 5 stars Reviewed December 12, 2011

My DH and I spent 9 days at Vik Cayena Beach from November 26 – December 3. This was our third trip to the DR and our second to Punta Cana. We won our stay on Skyauction. First off, Cayena Beach is a separate area of the Vik Complex. It’s primarily for owners of the condos, but once in a while, Skyauction offers stays at Cayena Beach and Arena Blanca.


We’d booked our transfers from Conexion. I liked that Mandy, the manager was clear in her instructions, understood that we wanted to have the entire van to ourselves and it was simple to book with them. Cost for a pick up and return to the airport was $80. You pay in cash on arrival, another reason I liked Conexion. Our driver was waiting as soon as we walked out of the airport and he had our name on a nice big sign. We were on our way in a couple minutes. Going back our driver was right on time. We tipped him nicely.

On arrival, you will see the Vik Arena Blanca reception area. Don’t be alarmed, you are where you’re supposed to be! Your van/taxi will drop you off at Arena Blanca and you will then be escorted to the vacation club reception near the rear of the property. After a cool punch, we were advised that if we wanted lunch we would need to hot-foot it over to one of the restaurants, and then we could do our welcome orientation.

Our first stop was the buffet, but we were not impressed at that first meal. I will confess that I am very sensitive to smells, and there were lots at the buffet. We skipped the buffet and eventually wound our way over to El Cano – the private restaurant for Cayena Beach Club guests. My DH had spaghetti with meat sauce which he raved about, along with a burger and fries. I had the ribs (which were tender), fruit and dessert. Even though we arrived really late for lunch, staff still took our order and fed us.

We have simple needs, so when we booked with Skyauction we requested a room on the first or second floor (we got the first floor), a king bed (we did not get) and a fridge for meds (we got it). As an FYI – the resort only has about 4 or 5 rooms with king beds and I’m assuming they go to owners, so your chances are slim of getting one if you go discounted (like we did on Skyauction). I doubt anyone would pick Cayena Beach for their honeymoon, but just in case, unless you want to deal with two beds, buyer beware.

What we liked:
The staff are just wonderful and aim to please. Everyone greets you with a smile and an “hola”. I speak Spanish (and look Dominican) so I was able to communicate fine and confuse people, although, all staff speak some English. Waiters Bienvenido and Rudolpho were especially nice to us. Having been to islands where people have been unfriendly, it was a refreshing change and a reminder that Punta Cana is as lovely as it was 16 years ago when we first visited.

The suites are spacious – we had a separate seating area, wall-mounted TV with several English channels, spacious closet, private patio with bench, private grassy patio in the back with a nice view of the garden. Our suite was spotless. Our maid for most of our stay was Lucy, who did a great job.

We received water and replacement sodas daily. We used the bottled water to brush our teeth as well as for drinking.

The room safe was a reasonable size and was coded. It couldn’t fit our laptop (we took bag locks just in case) but it fit lots – jewelry, DVD player, 2 cameras, wallets, travel docs, Nook, Kindle Fire, etc.

Gorgeous foliage and well-maintained surroundings.

Food was good at most meals. My DH is a challenge with food but even he found something to like at the buffet at each meal. For me, as long as there was fruit, rice & beans and a meat for lunch or dinner, I was fine. For breakfast, I loved crepes, bacon, croissants and fruit. Because the buffet was perfectly adequate we only ate at the a la Carte’s once – at El Cano, on the day we arrived.

We loved having the private section of beach. It made a difference to our enjoying the beach each day. On the first couple days there was no problem walking out after 10 to find a shaded palapa. However, there were interlopers (from Arena Blanca) a couple days and as the week wore on, palapas were “reserved” with towels by 8 am, so we joined the bunch. Our first couple days were fine, but on our 3rd day we arrived and every palapa was taken. We came to realize that two ladies with Arena Blanca bands were enjoying a palapa while we sat in the sun. A quick conversation with the guard and they were on their way to the Arena Blanca side. A couple days I (and an owner) had to send some people on their way who were poaching and they knew it. There were signs in 4 languages that stated they shouldn’t be there because the palapas were for Cayena Beach Club guests. We found that the guard seemed hesitant to step in and ask people to move (their blue bands and towels identified them as Arena Blanca guests) unless something was said to him by a Cayena Beach guest.

We loved being able to have professional pictures done. We had pictures taken with the parrots on the beach (they also do pics with a monkey, iguana and snake) and then a private photo shoot before we left. Our photographer (Angel) was wonderful and so easy going. DH and I had a meltdown (he hates taking pictures) and Angel took it in stride and made us look great! If this is of interest to you, remember to take some dinero with you for pictures.

The beach was just lovely. Near the end of the week there was a lot of seaweed, but there was a crew that walked along the entire beach removing seaweed at least twice per day – around 7 am and in the afternoon.

The Cayena units have good sound proofing. We never heard our next door neighbors and we only heard our upstairs neighbors when they flushed the toilet or showered for the most part.

We loved our little grassed backyard. It was shady, private and well-landscaped.

Cayena has a nice location on the beach - you can walk in either direction for a nice, long walk.


What we did not like:
We could never seem to find the “towel guy” to get towels changed. In fact, while we were there, there was a “towel audit” where everyone had to turn in their towels. It was amusing to realize that DH and I received two towel cards, yet there were several people who had 3 or 4 towels when clearly there were only two of them staying at the property. What’s up with that?

The guard seemed hesitant to send interlopers packing. I paid extra to get a private beach and I didn’t appreciate others who didn’t do so, grabbing palapas when they shouldn’t, and then having the gall to take off their tops! That took some cojones IMHO.

Some of the guests (from a certain part of the world) were very rude at the buffet. They would cut in front of you or reach over you when you were serving yourself. BTW, I knew where they were from because of the languages they spoke.

The beach loungers at Cayena Beach are a bit tired. Several had no suspension in the middle and several had the back incline broken. I spoke to an owner who mentioned that owners have been promised new loungers for sometime but so far, none had been provided. We saw some newer looking chairs further down the beach, so I'm not sure if those are the new arrivals that haven't yet been moved into place. While we were there palapas in the Cayena Beach area were broken down and re-constructed. Palapas were also being repaired around the pool area at Arena Blanca. It would be nice if the loungers at Cayena Beach were a different color from that at Arena Blanca.

Before arrival we contacted Cayena Beach by several methods to ensure they had our room request since we needed a first floor room for a specific reason (there are 3 floors). I first emailed the Club Manager and never received a response. So I emailed her again and received nada. So I faxed a request in both English and Spanish and hearing nothing, I finally made a phone call directly to the resort. I finally spoke to Manuel who assured me that our request was noted. Why the Club Manager (who spoke English, since we ran into her while we were there) never took the time to acknowledge the requests is beyond me and a sign of bad customer service IMHO.

The nightly entertainment was a bit lame. If that's important to you, then I'd suggest going elsewhere.

For the first time in many trips using Skyauction, on arrival we were "encouraged" to meet to discuss a timeshare. Initially we politely said no, then we were offered free tee shirts (as if!), then they tried a divide-and-conquer by asking me separately from my husband. I guess they didn't get the message that of the two of us, I'm the most likely to say a big fat "no" and mean it! Anyway, we must have been designated the "tough sell" of the week and they gave up. Ironically, we'd already decided by then that we would visit Cayena again, but already knew that it would be most cost-effective (and flexible) to do so via Skyauction. Why buy something when you can rent for way less, KWIM?

For the reason noted above we never attended any of the manager's receptions/cocktail parties. We felt it was likely an opportunity to pitch a timeshare purchase. On Monday night it's held at El Cano. On Friday afternoon it was at El Bucanero. We don't do business on vacation, so we skipped it.


Miscellaneous
We're not pool people so we can't speak to the pools much but Cayena Beach has a small pool with good (if limited) seating and shade and Arena Blanca had a few pools that seemed well cared for.

Cayena Beach has Wireless despite what I was told on a phone call to the resort. However, (and this is a big proviso) - it depends on when you use it (very late at night or very early in the morning is great) and where your unit is located. The closer you are to reception area, the better your wireless reception.

We flew American Airlines and were able to print our boarding passes from the reception area by emailing to the Cayena mailbox. The airport staff seemed confused by the printed passes because at boarding time the first staff member said to me, "where's your boarding pass?" when presented with the printout. I politely pointed out that she already had a boarding pass in her hand. When it was time to go up the stairs to the plane, once again a staffer seemed confused by the printed pass I gave him. My advice: it might save you some angst if you just pick up your boarding pass at the airport.

As I mentioned, we liked Cayena Beach enough that we definitely plan on going back in 2012. I can count on one hand the resorts we've visited twice in our travels, so Cayena Beach is in limited company.

All told, if you can get a good deal, you love the beach, you don't sweat the small stuff, love buffets and are not looking for the high-end amenities you are likely to get in the resort behemoths down the beach, then Cayena Beach will most likely fit the bill.

We wish you safe and happy travels. Feel free to email me with specific questions.

Room Tip: Building has 3 floors but limited king-bedded rooms. You will likely get a double bed in your unit.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • English first
  • French first
  • German first
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  • Portuguese first
  • Russian first
  • Spanish first
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English first
Newcastle, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2011

I've stayed in this hotel in May. And had an absolute amazing time. The Cayena is the 5 star part of the 4 star Arena Blanca. The Cayena has a separate small pool, bar, lobby with free wife and its own restaurant. The restaurant is open for lunch and breakfast. The lunch is amazing here. In the Arena is a buffet restaurant and few a la carte restaurant. All the food has been brilliant. The rooms were clean and the staff was brilliant. They all seemed happy. Junior of the bar in the Cayena was a top member of the team.

Room Tip: Dinner on beach is amazing only $150 per couple.
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Worth, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2011

What a great place to relax. Cayena Beach resort is beautiful to look at and the rooms were very nice and spacious. The grounds around are impeccably kept. Staff is so courteous and bends over backward to serve you. I also like the food at the buffet and the A La Carte restaureants were excellent too. We did not like the wine serve at buffet so we bought a bottle. A little on the high price but we could take it to our room and bring it back to dinner the next day so we didn't mind. Enjoyed the activities there as much as we could. Met lots of great people and everyone had only compliments about the resort. The beach is just beautiful and clean!!! Great vacation place.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elmont, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 2, 2011

What a Place! We were on th ground floor, room 107, Everything was within 50 feet! dining room, pool w/bar open til 11pm, beach with palapas, We were there Sept 3 thru 9/10, Since my Sciatica was acting up it was Wonderful to just walk a few feet to evrything! The Staff was Outstanding! Front desk "Barbara", Entertainment Coordinator, "Ezekial" in his element at "Meet & Greet" get together, multi-lingual, French, German, Italian, English & of course Spanish. Please be advised that the Beach is "clothing optional" Special shout out to
John Andres, in the dining room, also the Trio Los Reyes, who serenaded during dinner, outstanding! Check in was normal, pick up at the airport painless and fast. Had originally book to go to "Be Live Grand" but was shut out, visited with friends there and found that we were at a better place! So for every "Bad" thing there's a "Good" thing. We Lucked out!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Nova Scotia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 17, 2011

As part of the Interval International network of hotels, the Cayena was a pleasure to stay at. My wife and I have been to Dominican Republic five times now, and this was one of our most pleasant stays. With the time share service, a taxi is waiting for you at the airport, rather than having to stop along every resort on the bus. We were welcomed when we arrived and were shown to our rooms. The first room they gave us had not been cleaned very well, but they didn't waste any time finding us another one. The food was good at the buffets as well as the restaurants. If you like calamari, it's excellent. There is a dive shop just up the beach where you can find all sorts of things to do as far as the water goes. Shopping is very close too, since the shops are were just up the beach as well. Make sure you are prepared to haggle with the locals when you shop, cause they will inflate there price to 3 or 4 times what the item is worth. You should be able to get a 750ml bottle of rum for $10 however once I got a forty for that! The workers will go out of there way to help you as well, and very friendly. When it came to leave, it was like saying goodbye to old friends. Although the resort is a bit dated, and has a lot of wood in the rooms, the rest makes up for it, and we would consider going back.

  • Stayed February 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
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Chelmsford, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 4, 2011

We booked a week at Cayena Beach in March. It was our first trip to the D.R. and we loved it. The beach is beautiful and clean with lots of beach chairs for those who claim one early in the day. The hotel is connected on the grounds to a larger hotel with which it shares usage of all the restaurants and pool. Cayena also has a pool which is exclusively for its residents. The food was adequate. It was nothing to rave about but we were happy enough with it. The staff is great and will arrange a ride for you from the airport. We came to relax and enjoy the sun and found it was just what the doctor ordered. We liked it enough to buy a timeshare there and plan on going back every 2 years!

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach Gardens, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 14, 2011

Just returned from a great vacation at VIK Cayena July 2nd thru July 9th 2011. Just a great private resort. Paid 80.00 USD for round trip transportation from the airport, this was set up thru the hotel. Check in took 10 minutes tops we booked 3 rooms and had me & my wife & 4 kids age 16 thru 20 in our party. Me and my wife stayed in a room with a king size bed on the second floor with a GREAT beach view from our room. We could lay in the bed and watch the sun rise over the ocean from our bed each morning. my kids had 2 rooms on the 1st floor that they could walk from their room on to the beach just great. The rooms were huge plenty of room. The rooms were cleaned and restocked with beer, soda & water each morning which was nice.Each day we ate breakfast & lunch by the pool over looking the clear blue ocean, the food was very good. At night we at at the buffet the food was just ok. They also have free room service included which my kids took full advantage of each day & night. Even though its a all inclusive resort tipping the staff goes a long way. My drinks were always full and my food came to the table very fast, by day 2 the waiter had my drink waiting for me each day without me even having to order. Just a great great vacation.There was also a ton of chairs on the beach just for Cayena Beach residents never had to worry about not having a chair on the beach, their are plenty. We booked all our trips right on the beach because you can work out a price with the locals. Me and my son went parasailing for only 25.00 each USD. I would tell any family looking to relax and to enjoy a great beach this is a perfect vacation and Im very much looking foward to returning to VIk Cayena soon as possible. Oh I just have to say what a great and pleasant staff that they have there always with a smile and willing to go out of their way to make you happy. 99 percent of the staff spoke great english also, so that will not be a problem if you were worried about that. Great stay, Great time, cant wait to return.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VIK Hotel Cayena Beach

Address: White Sand, Carretera Arena Gorda | n/a Bávaro, Punta Cana 290217, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #53 of 99 Hotels in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — VIK Hotel Cayena Beach 3.5*
Number of rooms: 47
Official Description (provided by the hotel):
Standing next to the VIK Hotel Arena Blanca, this hotel enjoys an outstanding location overlooking the beach of Bávaro. The Hotel Cayena Beach is an exclusive part of the complex, designed with the most discerning guests, like you, in mind ... more   less 
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