Nice property and great food.
Issues: You have to get up at 6:30 to get shade and chairs, and you may have to fight to keep them; there is not enough to go around. We were in the VIP section, we had a private beach; 3 palapas for the whole section.
The first floor rooms are problematic, toilets get blocked due to lack of pressure and showers from upper floor run into the first floor rooms. The air conditioning does not remove the humidity; it actually increases the humidity in the room making everything cold and damp/ wet. We had green mold growing on the walI of the room. I have been to the tropics many times I know it is humid, this was not normal. The renovations appear to be cosmetic; the old issues are still there.
The Dreams policy is not to tell you what is going on, they will keep telling you they will fix it, or to come back, depending on the issue, and frustrating the heck out of you. I assume they hope you will give up, or your week will be up and you will leave.
We paid for the VIP service and did not receive most of the services without asking several times, some we never got, some we got sporadically. The real perk of the VIP service is solely the lounge and the beach restaurant; the rooms are they same as the general population and based on the people we spoke to everyone seem to have the same services as us. There was suppose to be hot and cold hor'dourves in the VIP lounge in the afternoon, we only ever saw little cakes.
There are children in the VIP section, there were so many children, and the Dreams complex has hallways that echo every noise, need I say more about this?
When you arrive they will only give you one key for the room, they will say they ran out and to come back later when people check out. The policy is to give one key; you will have to fight for two.
The service is hit, and miss, some days we would have 2 or 3 servers falling all over us, other days we could not get a cup of coffee at breakfast.
There was a beach bar the first few days we were there, and then one day it was gone. You have to go to the pool bar or ask the beach server for a drink.
Bring your own change, they will charge an inflated rate for the peso plus a 90 peso fee to change money. If you ask for change in US $ they will tell you to come back later, over and over again.
We found the two weeks very frustrating, it was hard to get into the vacation mode and relax. The Dreams Management needs to look at their policies, build some palapas ( you have the materials on the beach), and buy some chairs. Getting up at 6:30 am on vacation is obscene; I do not even get up for work that early.
- Official Description (provided by the hotel):
- Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more less
- Reservation Options:
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- Also Known As:
- Dreams Palm Beach Punta Cana Hotel Punta Cana
- Occidental Punta Cana
- Occidental Allegro Punta Cana
- Punta Cana Occidental
- Sunscape Punta Cana
- Punta Cana Dreams Palm Beach
- Punta Cana Allegro