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“Not my idea of a dream vacation” 3 of 5 stars
Review of Dreams Palm Beach Punta Cana

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Dreams Palm Beach Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
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Ranked #17 of 99 Hotels in Punta Cana
GreenLeadersSilver level
Canada
1 review
1 helpful vote 1 helpful vote
“Not my idea of a dream vacation”
3 of 5 stars Reviewed August 25, 2009

Nice property and great food.
Issues: You have to get up at 6:30 to get shade and chairs, and you may have to fight to keep them; there is not enough to go around. We were in the VIP section, we had a private beach; 3 palapas for the whole section.
The first floor rooms are problematic, toilets get blocked due to lack of pressure and showers from upper floor run into the first floor rooms. The air conditioning does not remove the humidity; it actually increases the humidity in the room making everything cold and damp/ wet. We had green mold growing on the walI of the room. I have been to the tropics many times I know it is humid, this was not normal. The renovations appear to be cosmetic; the old issues are still there.
The Dreams policy is not to tell you what is going on, they will keep telling you they will fix it, or to come back, depending on the issue, and frustrating the heck out of you. I assume they hope you will give up, or your week will be up and you will leave.
We paid for the VIP service and did not receive most of the services without asking several times, some we never got, some we got sporadically. The real perk of the VIP service is solely the lounge and the beach restaurant; the rooms are they same as the general population and based on the people we spoke to everyone seem to have the same services as us. There was suppose to be hot and cold hor'dourves in the VIP lounge in the afternoon, we only ever saw little cakes.
There are children in the VIP section, there were so many children, and the Dreams complex has hallways that echo every noise, need I say more about this?
When you arrive they will only give you one key for the room, they will say they ran out and to come back later when people check out. The policy is to give one key; you will have to fight for two.
The service is hit, and miss, some days we would have 2 or 3 servers falling all over us, other days we could not get a cup of coffee at breakfast.
There was a beach bar the first few days we were there, and then one day it was gone. You have to go to the pool bar or ask the beach server for a drink.
Bring your own change, they will charge an inflated rate for the peso plus a 90 peso fee to change money. If you ask for change in US $ they will tell you to come back later, over and over again.
We found the two weeks very frustrating, it was hard to get into the vacation mode and relax. The Dreams Management needs to look at their policies, build some palapas ( you have the materials on the beach), and buy some chairs. Getting up at 6:30 am on vacation is obscene; I do not even get up for work that early.

  • Stayed August 2009, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
new york
1 review
4 of 5 stars Reviewed August 25, 2009

I work in the hotel/restaurant industry so I'm kind of spoiled as far as service and comfort are concerned. Went there with my girlfriend august 17-24(the weather was still great)

So here we go

1.The resort looks really nice. Rooms are fairly big, beds comfy. Great beach and lots of fun water sports included ( free catamaran and windsurfing lessons)

2.Good food, although get ready for long waits in all restaurants unless you get there at 6:30. You can never go wrong with the buffet. Steakhouse is best, right at the beach, spectacular view and good food.

3.Entertainment team is doing really hard work for all bored Americans and Canadians to put themsleves together, put smiles on their faces and have some fun ( Ray and Gasolina were amazing these two should be in Vegas now making real money)

4.Shows are ok, aside of "the grease"- performed with playback - waste of time.

5. Nighclub has a potential, loud music but the fun depends on the crowd. We had a blast there a few times. Once again - entertainment people Ray and Gasolina are the biggest value of this hotel they'll start the parties, come up with competitions, teach you how to dance - all with craziness and genuine personality.

6.Generally everyone will be really nice to you, sounding more or less genuine.

7. Housekeeping is doing a good job there.


Downside :

1. There are moments where they make you feel like you're a 5 year old . "go here, do this, pay here".

2. The whole "it's my pleasure" line , that you will here from everyone lacks genuinity and you can feel it behind the fasade of smiles.

3. All vodka and gin in the bars is bad . I know it for a fact. I saw the bartender putting empty bottles of Tangueray gin back to the cabinet surely to be filled with something else. Besides I know what my liquor tastes like. Brand Whiskey is obviously fine, can't be substituted with anything else of cheaper quality. Specialty drinks they serve - cups of sugar with cheap rum or vodka - stay away. Bartenders are pretty good though. work well under pressure.

4. Don't gamble there. I played rulette a few times and they cheat in your face - just take away the chips like there is no bet. Once caught - they have no shame, just act like nothing happened. That happened to me 3 times - it was fun trying to catch them cheat though. I didn't even comes close to the cards.

5. People trying to sell you worthless stuff harrasing you everywhere you go. They don;t take NO for an answer. Too bad the resort lets the sellers take over and put out their tables twice a week - that ruins your evening.

6. Music at the pool was played very rarely.

Overall - we had a great time. Did a few trips (santo domingo - a 4hr drive but you can see what DR really looks like behind the plastic curtain of your Disney Land resort), scuba diving etc. I would recommend it to a friend, but if I go to Punta Cana again I'll try Iberostar or Excellence - both have a lot better reputations.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York, NY
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed August 25, 2009

Recently my mother and I went to Punta Cana for a Mother/Daughter trip. We both had stayed in Punta Cana once before this recent trip at an amazing resort (Paradisus). Upon arrival they kept us in the unbearable heat for 3 hours telling us every hour come back again as the room was not ready. Finally we checked in and upon first glance the room looked nice (just like the photos) but when we looked in the bathroom, we discovered black mold all inside the shower on the floor and the room looked barely cleaned! The bathroom layout was very strange and just not comfortable. The hallways are all very dark during the day. The resort is small and has a Florida feel to it. Not very tropical and the pool is maybe the nicest feature here but it is filled with a ton of children. The beach was dirty and small, even the water seemed gross. Only good thing we experienced at Dreams was the buffet as the food was good. But that was it!

Being so unhappy I approached the front desk to complain. I noticed quickly I was not the only one complaining; 6 other rooms were as well with the same complaints. The assistant was very very nice but the hotel manager was something else. He refused to call the Orbitz rep for me so that I could change hotels and suggested I call the 800 # from my room and pay for it. His claim was that he couldn't call a cell phone (lies) yet the number was clearly written at the reps desk. He had the ability to dial the reps cell # but chose not to. An hour of going back and forth with his claims to have emailed someone I finally lost it and broke down in tears. One shouldn’t be forced to pay for something that is not up to standard. He finally called the 800# for me and I was able to flee this awful hotel and go to the luxury we expect at the Paradisus. With all the complaints along with mine he still had the nerve to charge me for 1 night stay at the hotel and even Orbitz argued with him claiming this was not right. I suggest you pay the extra few dollars and pick a good hotel so you don’t end up in tears and disappointment.

  • Stayed August 2009, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkes-Barre, PA
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 24, 2009

I will try to make this as short and to the point as possible....

Food - Restaurant food good - World Cafe (buffet) is exactly what you would expect in buffet food. No air conditioning. All creatures welcome.

Beach - Beautiful to look at, seagrass is gross. Water trampoline is a lot of fun for the kids only....but remember you have to get through the seagrass first.

Pool - very large, nice temperature. Could have been a bit cleaner. Swim up bar made it very convenient to enjoy.

Rooms - ??? Who would have every invented a 1/2 of glass door on the shower. We never had enough towels for 4 people, electricity was out a few times during our stay and we also had times where the water was shut off. Mosquitoes were definately present and we heard people complaining of plumbing problems. Also, voices are heard through the bathroom vents so keep comments to a minimum.

Entertainment staff - they truly went out of their way to get everyone involved.

Bar staff - They aim to please. They are the best. Pablo is # 1.

Express check out - does not mean express check out, it means you still have to check out.

Preferred club - We had no better view, as a matter of fact we had a lovely view, a wooden covering over an electical box. Another woman we ran into had a lovely view of an alley way. ( Tropical view???) We did have access to the internet, and better alcohol but so did people who didn't even belong to the preffered club. No one even knew the difference. Is it worth it??? NO.

Really no children activities unless they were part of the kids club. We didn't put our kids in the club because we like them with us when we are on vacation. Euro bungee jumping was only offered at certain times of the day, they were always late opening it and were in a hurry to close it. Not much time offered for something enjoyable.

*****BIGGEST PROBLEM***** Pool chairs and beach huts......No one is allowed to save chairs...Good rule....Unfortunately, everyone does it. Get up early, reserve your chairs, get towels, wait for the sun. At Dreams, the security comes around from 7:30 am - 9:00 am and if you are not sitting at the chair they remove your stuff and you have to reclaim it at the concierge desk. Big pain.......We experienced our belongings not being there but actually stolen. In the afternoon we experienced a man going around collecting towels from the chairs, it would have been okay but they were the towels we were using. They must have run out of towels and needed to wash and get new towels out because people were complaing there were no towels. I say get more beach chairs and more towels and most of these problems will be solved.

Vendors - 2 times a week area vendors come and sell their goods. "Cheapy Cheapy" They are very pushy and rude if you don't purchase what they are trying to sell. Their prices are just over the top. $ 69 USD for a beaded bracelet and earings???

Night life - not much - a small casino and amatuer shows.

All in all it is an ideal place for the money you pay. First time travelers paradise. It is nice, small and easy to get around. Plenty of security on the beach. I probably wouldn't go back because I feel there are more deluxe resorts but I do have friends that haven't traveled and this would be perfect first caribbean experience.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
5 of 5 stars Reviewed August 24, 2009

GREAT RESORT TO STAY AT. Spent a wonderdul week with so many things to do.Food id good, bars everywere,and the entertainment people make your day. Everyone is so nice and always ready to assist you. Rooms are very comfortable and always clean.VERY NICE PLACE.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 23, 2009

Upon check in at Dreams Palm Bch we decided to treat ourselves and upgrade to the preferred club. We spoke with the preferred club manager and he upgraded us for $700.00. I gave him my credit card and he processed it and gave me back my card. A week after I arrived home I got a call from my credit card company that there have been charges on my credit card all over the Dominican for the past week since I have been home. I only used that card to pay for the upgrade and nothing else . So if you are thinking about upgrading to the preferred club it is a waste of money a total rip off. If you do decide to upgrade I would think twice about using your credit card.

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 23, 2009

I don't have any complaints about this hotel. The moment we walked in we were greeted with mimosas, and the staff is absolutely amazing. They made us feel like we were at home. It is absoultely impossible to get bored at this place. There are activities from sunrise to sunset, and what really amazes me is that these workers give up ALL of their time to entertain us 24/7.

*Ana Maria and Tony took good care of us at the World Cafe.
*Rey, Felix, Carlos, Jairo, Edward, DJLove and Gasolina you guys are AMAZING! Thank you for making our stay there sooo much fun.
* "Milky Way" was my ABSOLUTE FAVORITE!! This guy is soo much fun, and he really took the time to bond with my family and I.

All the complaints about slow service (Dominicans like to take their time doing things while Americans are accustomed to "now"), rooms with mildew, and sickness from the food are all insignificant. ITS THE CARIBBEAN! ENJOY IT! I have NO complaints about this place. It is definitely worth all the money we paid.

I'm soooo thankful for this trip because I met people that I will keep in my life forever. My family and I will return to again Punta Cana July 2010.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Palm Beach Punta Cana

Address: Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Punta Cana
#14 On the Beach Hotel in Punta Cana
#15 Top resorts Hotel in Punta Cana
#16 Luxury Hotel in Punta Cana
#21 Romantic Hotel in Punta Cana
#29 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Palm Beach Punta Cana 4*
Number of rooms: 500
Official Description (provided by the hotel):
Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more   less 
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Also Known As:
Dreams Palm Beach Punta Cana Hotel Punta Cana
Occidental Punta Cana
Occidental Allegro Punta Cana
Punta Cana Occidental
Sunscape Punta Cana
Punta Cana Dreams Palm Beach
Punta Cana Allegro

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