I am writing to inform you of my extreme disappointment in the trip to Dreams Palm Beach. This was my second vacation booked through Apple. My first trip through Apple was 6 years ago when I stayed at the Riu Bambu which was absolutely wonderful. The only reason I did not book the Riu this time was because they didn’t have room service. I would surely have done without it if I knew what was in store for me at Dreams, which I accepted as a six apple deal.
When we arrived at the hotel, there was no rep on duty and we were not notified of the meeting that was held the next morning. The pamphlets given out at the desk which described the hotel amenities and included a map of the various activity sites were in Spanish. Each day I was told that there may be some coming in English. About day 5 we were provided with one sheet in English showing a map of the grounds.
The housekeeping was very poor. My room was not swept once, nor was the bathroom counter or sink washed up. The faucet in the sink was running and could not be shut off. The refrigerator was not stocked with juice and water as promised. Any time I needed water or juice I had to ask for it, and then it was not always available. One whole day there was no bottled water available at the beach. I did speak to the food and beverage manager about that problem and he addressed it.
Each night we had to kill 10 to 20 mosquitos in our room before retiring. The room stunk of mold – the concierge offered to have it cleaned. I have returned to the U.S. with a suitcase full of clothing that stinks like the room. In addition, somewhere in the local area there was trash – including plastic – being burnt outside in the evening. The wind brought the nasty odor right into the lobby and through many areas of the hotel. The book in our room stated that there were enough lounge chairs for all the guests at the pool and beach. This is not true, and furthermore many of the lounge chairs were broken. There was trash on the beach and in the water.
The sliding door in our room would not lock properly. We found a metal item on the floor but were unaware that it was the security lock for the slider. I informed the Apple Representative the first morning that I was surprised the hotel had received such high ratings and asked her to find out if we could move to a different hotel, perhaps the Iberostar or one of the other hotels up in the Bavaro Beach area.
I think it was the second night of our stay that I reported to the concierge about the water running in the bathroom sink and some other problems in the room. He did address the problem and fixed the sink. We noticed that the metal piece had been secured in the sliding door also.
That night when I returned to the room, the door to the safe was open. I thought it was odd, but thought maybe we had forgotten to lock it. I told my traveling companion in the morning (she had stayed out later than I). In the morning she discovered that $200 was missing from the safe. The concierge and security checked on things, re-set the safe, determined who had been in the room and then decided that no one was guilty. The concierge wanted us to go to the police station with him. We declined.
I believe it was the third morning that ther Apple rep told me that we could move to the Iberostar but we would have to pay our own taxi fare. We decided to stay there at Dreams, in spite of everything that was wrong, rather than waste at least another half day of our vacation transferring to another hotel. I also think it is poor policy under the circumstances to require anyone to pay their own taxi fare. By the end of the week I found myself wishing that I had indeed moved to a different hotel.
There was a vent in the wall of our bathroom through which we could CLEARLY hear every word spoken in the room above. One of the workers duct taped a towel over the vent so we could have some peace and quiet while sleeping.
After we heard of 3 separate incidents of guests being mugged at knife-point on the beach in broad daylight we noticed a greater presence of security on the grounds.
On a positive note, most of the staff members were very friendly and pleasant.
- Also Known As:
- Dreams Palm Beach Punta Cana Hotel Punta Cana
- Dreams Palm Beach Punta Cana Hotel
- Allegro Punta Cana
- Occidental Punta Cana
- Occidental Allegro Punta Cana
- Punta Cana Occidental
- Sunscape Punta Cana
- Punta Cana Dreams Palm Beach
- Punta Cana Allegro
- Official Description (provided by the hotel):
- Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more less
- Reservation Options:
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