Me and my wife spent eight days in Punta cana Occidental. It looks like property is in need of some experienced Management. The room which was given was all dirty, may be not used for months. Changed room which was no better that before. In sink water will clog. I forgot to mention Front Desk. When we checked in we were given a map showing building no 13, but counter clerk never told us we can use go cart to reach our room which was like half kilomerter away.
We booked dinner in a speciality restaurant. Waiter brought the sweet dish but no spoon. When I asked for spoon waiter picked up spoon from my wife's side which she has used for soup and gave that to me. And when I wanted to report the matter to Manager It is quite fuunny that the same guy came in who has given me dirty spoon.
Next day we booked seat in Italian restaurant. We ordered food about 8.15 P.M. but till 9.10 food was not served. When I got ready to leave waiter stopped me. When food was served my food was so cold that I left the restaurant and went at the frontdesk and asked about the manager. After a while Customer Service Supervisor came and listened to my stroy she appologised and on instance upgraded me to club level for next three days.
- Official Description (provided by the hotel):
- Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more less
- Reservation Options:
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- Also Known As:
- Dreams Palm Beach Punta Cana Hotel Punta Cana
- Occidental Punta Cana
- Occidental Allegro Punta Cana
- Punta Cana Occidental
- Sunscape Punta Cana
- Punta Cana Dreams Palm Beach
- Punta Cana Allegro