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“Won't visit next time” 1 of 5 stars
Review of Dreams Palm Beach Punta Cana

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Dreams Palm Beach Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
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Ranked #16 of 99 Hotels in Punta Cana
GreenLeadersSilver level
1 review
2 helpful votes 2 helpful votes
“Won't visit next time”
1 of 5 stars Reviewed November 7, 2008

Me and my wife spent eight days in Punta cana Occidental. It looks like property is in need of some experienced Management. The room which was given was all dirty, may be not used for months. Changed room which was no better that before. In sink water will clog. I forgot to mention Front Desk. When we checked in we were given a map showing building no 13, but counter clerk never told us we can use go cart to reach our room which was like half kilomerter away.

We booked dinner in a speciality restaurant. Waiter brought the sweet dish but no spoon. When I asked for spoon waiter picked up spoon from my wife's side which she has used for soup and gave that to me. And when I wanted to report the matter to Manager It is quite fuunny that the same guy came in who has given me dirty spoon.

Next day we booked seat in Italian restaurant. We ordered food about 8.15 P.M. but till 9.10 food was not served. When I got ready to leave waiter stopped me. When food was served my food was so cold that I left the restaurant and went at the frontdesk and asked about the manager. After a while Customer Service Supervisor came and listened to my stroy she appologised and on instance upgraded me to club level for next three days.

  • Liked — location
  • Disliked — service
  • Stayed October 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,441 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,652)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 7, 2008

We stayed for 2 weeks and arrived back in England on the 7th September. It was our first viist to the Canaries and our first to a Rui Hotel.

I was a little concerned about some of the reviews that refer to the condition of the hotel and to be honest they are accurate, it defiantely needs decorating. That aside, we loved it there, we have 2 kids a boy 6 and a girl 3 and even though a big factor in our choosing the Rui Oliva was the Kids Club they didn't fancy it, almost all the kids were Germans, the Hotel run Kids club "Animation Team" do cater for English but it didnt appeal to ours when the kids were all Germans and understandebly communicating in there own language.

The food is fantastic always lots of variet lots of fresh fish and it is cooked in front of you. There are 2 a la Carte Returantes one is local cuisine La Canaria which wasn't our cup of tea, but the Chinese was excellent.

The entertainment from the Animation team was brilliant, during the day you would hear them encouragaing people to join the :-
Volleyball, Soccer, Rifle Shooting, Aqua Aearobis, Bingo, French Bowls, Darts etc etc and in the evening they would put on a show which was largley in English, despite 80% of the guests being Germans.

All of the staff were very freindly

Both Pools were good but you had to be orgainsed to get the good spot, there are signs banning you from reserving the loungers but this rule is never enforced.

The best part is the beach which is on your doorstep it has amazingly clear water with good sized waves on a windy day and all around miles of sand dunes.

We loved the Holiday the resort and the hotel we will definately stay in a Rui again!!!

  • Liked — Huge Balcnoy
  • Disliked — Air Con not very good
  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Palm Beach Punta Cana

Address: Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Casino Hotel in Punta Cana
#14 Top resorts Hotel in Punta Cana
#14 On the Beach Hotel in Punta Cana
#15 Luxury Hotel in Punta Cana
#21 Romantic Hotel in Punta Cana
#29 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Palm Beach Punta Cana 4*
Number of rooms: 500
Official Description (provided by the hotel):
Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more   less 
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Also Known As:
Dreams Palm Beach Punta Cana Hotel Punta Cana
Occidental Punta Cana
Occidental Allegro Punta Cana
Punta Cana Occidental
Sunscape Punta Cana
Punta Cana Dreams Palm Beach
Punta Cana Allegro

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