The staff truly make it or break it on a self contained resort such as Dreams Palm Beach. Seeking to simply relax and enjoy sun, libations, good food and pleasant surroundings/staff; we were not disappointed. Desiring these stated objectives requires upgrading to the "preferred" level to get you into a smaller population, not a "different" population as someone else seemed to suggest (hmmm...?). This provides a smaller restaurant crowd for breakfast and lunch and a smaller bar for cocktails. The smaller pool limits the crowd and there aren't noisy activities going on around you. If you like the activities, swim up bars, contests, loud music and beach grills then there is no need to do the preferred version and you can save the money. This time we just needed the total break from all things frenzied so this was a great choice.
We did go to the World Café and service there was inconsistent based on placement and assignment of wait staff. Avoid George in the morning if you can. The food there was nice for choices when you felt like it, go early in the morning 7 or 7:30 for better service, better seating and selection and quieter atmosphere. If you can't find something to eat there to your liking, stay home because you are impossible to satisfy! Very, very nice selection with made to preference items from omelets to pizza's. Sandwiches, salads, fresh fruits galore, you get the idea.
Here's what makes a great staff. The preferred manager, Kary helped me with a medical issue without a moments hesitation and a genuine smile on her face. She even moved us to a room that made it easier for me to enjoy my vacation. She checked on me a couple of times to insure all was well and I felt she went above and beyond. Kary demonstrates top notch professionalism that goes that extra step that makes her someone noteworthy, kudo's to her. Special mention to the other lovely ladies in the club there, Kenia and Jolia for their sweetness and Eunice the best little bartender in the Caribbean!
The beach and foliage are absolutely stunning on this resort, the care that is taken is obvious. The sand is white and soft, laying on the chairs and sand is luxurious. The salesmen for the hotel itself are OBNOXIOUS! They are constantly trying to sell you something. Every time you came near the cool lobby bar or the shops or other restaurants they were tracking you down, that really was the one and only annoying thing about the entire experience.
When I want to stay in the Four Season's, I do. When I want to stay at an all inclusive, I would definitely recommend this one. If you don't like something, politely speak up and they will accommodate you gladly. Enjoy!
Second floor seemed best after a first floor experience.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 15, 2013
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Greetings from Dreams Palm Beach. Thank you very much for having picked us to spend this past vacation; it was truly a pleasure to have welcomed you home. We also take the chance to thank you for posting your comments through this forum.
We are happy to read that you enjoyed most of the facilities our hotel has to offer and that you found our staff’s hospitality to be of great help. Know that we will take in consideration also the points you mention as they help us in our continuous process of improvement.
It has been such a pleasure to have served you and we look forward to trip number two.
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.