Let me start off by telling you we have stayed at 5 dreams resorts previously and 2 secrets resorts and loved all of them up until this point we highly recommended dreams and secrets resorts. Never Again this trip left a bad taste in my mouth. I am a hair dresser and talk to many people every day.
First arriving to the Dreams we were checked into the wrong room. We had requested a king size bed when we had booked the trip. Still happy to be on vacation we were ready to get to change into our suits and hit the pool. When we got to our room, mind you we didn't have a bell man help us with our bags unless you want to wait and hour and a half in the lobby, so we moved them ourselves. When we arrived to our room we were immediately disappointed! There were 2 full size beds. The room was absolutely disgusting. Didn't want to touch anything without hand sanitizer, and disinfecting wipes Picture motel six in a bad neighborhood! We called the front desk to have our room moved and they said we would be able to move the following day. Ok were not going to let this ruin our trip so fine we can deal with this for one night. We will just have to drink heavy that night. We call the next day and it’s absolutely impossible to reach anyone at the front desk they are playing games with us. We walk down to the front desk the next day and they tell us once again the place is full and we would not be able to switch for another day. This really puts a damper on your vacation when you can’t unpack your luggage and relax two days into your vacation. Day 3 we go down to the front desk and they say yes you can move today. Ok great, they told us to pack up our stuff and the bell man will be up to gather our luggage in a few minutes. Waited one hour nobody showed up. Finally the front desk guy Julio showed up himself to move us another hour and a half later. But not before threatening them that we were moving to the pool with our entire luggage. And at this point we were furious! Finally they came because they didn’t want us ranting and raving at the pool with our entire luggage.
We moved to our second room, now with a king size bed. The room is ok, Still defiantly not a six golden apple room. The room was freshly cleaned so ok we didn't want to waste anymore time dealing with rooms. We really don’t spend much time in the room anyways. You just don’t want to feel uncomfortable that you were going to get a disease from something. But on day 2 we noticed ants coming out of the bathroom sink which we blocked the hole ourselves and sprayed with bug spray!
Day 4 while at lunch at the pool bbq the guys burned my stomach with hot grease and now have a scar tor remember my horrible trip by. Sometime that evening at the turndown service the maid stole our cup. A $20 tervis tumbler cup which we never got back. I didn’t think we need to lock cups in the safe. Called Julio again at the front desk he told us to check the lost and found. Really?? So if one of your TVs were missing from your room you think you would find it in the lost and found? I don’t think so.
The room fan was so filled with dust I would cough for and hour every morning from sleeping. Also when the maid cleans your room she cracks the sliding door. Not only does this unlock your room but it also shuts the air conditioner off. Which with 100% humidity you room now becomes miserable! Ladies don’t even think you can blow dry your hair in this condition. So you have to be on constant air conditioner patrol to make sure they are not shutting this off in the room all day long. Also I realized the hotel shuts down the all the power in the hotel sometime after 2am I found this out one evening lying awake in bed. Then you have to get back up to turn the ac back on. We were wondering why we were waking up in a puddle every morning. This is why so beware!
The beach was nice! The seaweed everyone is talking about is nothing. Its a little ocean grass and if you walk down the beach 2 hotels down to the left you will find absolutely beautiful beaches with Chrystal clear water. The swim up bar was fun always having a good time. The outside swim up bar was always a line so plan to wait at least 5 minutes for a drink.
Also bottled water is impossible to get! You get 2 bottles every day in your fridge other that that you have to hunt for more water in bottles. I don’t know about you but at this point I don’t trust anyone giving me water in a cup especially after the time we have had thus far.
The restaurants were ok nothing special. The hibachi was our favorite! They did make a fun meal and entertained us.
Oh one last thing I don’t know how I almost forgot this. 3 days out of 7 our toilet overflowed out of the top of the tank. My boyfriend just repaired it himself because we knew they would never send anyone to fix it. Nothing like going to the washroom and stepping in toilet water. So no I would never recommend anyone stay here. In fact while I was there I wrote 2 emails to different friends to stay somewhere else! I could not imagine spending my 10 night honeymoon at this motel! And told another couple planning to come here for a wedding to look elsewhere! NO WAY IS THIS A 6 GOLDEN APPLE RESORT, I WOULD BE GENEROUS RATING THIS A 2
- Official Description (provided by the hotel):
- Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more less
- Reservation Options:
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- Also Known As:
- Dreams Palm Beach Punta Cana Hotel Punta Cana
- Occidental Punta Cana
- Occidental Allegro Punta Cana
- Punta Cana Occidental
- Sunscape Punta Cana
- Punta Cana Dreams Palm Beach
- Punta Cana Allegro