We experienced this distaster of a hotel in November. It has taken until now to get over our frightening experience and be able to write this review.
From the minute we arrived the welcome and the service were very poor.
We were promised a bath by our tour operator Thomson/First Choice and told the day before they had upgraded the rooms and there were only showers available. This was totally untrue as our room had never been touched since the hotel had opened many years ago.We were then expected to pay extra for a bath.
We had already paid a considerable amount extra to be in "Preferred Club" which was just another way of getting extra money from us. We were in a room which had a leaky shower and toilet both which flooded the floor and the bathroom was not even a separate room it was straight off the bedroom with the sink actually in the bedroom hence no privacy, a sink without a plug(they came 3 times and still it didn't fit), a filthy room (the fan had never been dusted and was thick with dirt) and the beds had bugs, so the room had to be fumigated.
You could tell the difference between the French and Italian restaurants only by the music they played. Menus were very sparse with minimal choice and not bookable, first come first served.
Anyway, to cut a long story short, on our third morning we were confronted in our room by a "Posse" of 5 men who entered and blocked our exit by standing in front of the door.
This consisted of the hotel manager,rooms manager,concierge manager,security manager and our rep. Pedro Tomas the manager (who obviously has a problem with his height or the lack of it hence his gang of henchmen to protect him) shouted in my husbands face to leave the hotel because we had complained too much. He didn't give us a chance to speak just kept shouting he would call the police if we didn't go he then stepped forward aggresively towards my husband and had to be held back by his own staff. We are a couple in our 60's who just complained about a poor hotel with very bad service, for which we paid a lot of money.

I now understand why the staff and service were so poor as a happy staff comes from the top.
We would not recommend this hotel to anyone unless you like bad service without a smile and menacing management.
We were moved after being holed up in our room for 6 hours to a far better hotel but were asked to pay an extra £700 for the equivalent of Preferred Club We are still hoping that our tour operator Thomson/First Choice will refund us the extra we paid for Preferred Club as we know the hotel are not charging them for it
At this time they are still refusing and have never even given a chance to tell our side of this story which we feel is unfair. Please note we have not asked for any compensation

My husband and I just returned from our 6 night stay at Dreams Palm Beach. We had an amazing time and absolutely loved this resort. While it isn't the most modern or newest resort, it was very clean and looked gorgeous. We were especially impressed by the flow of the resort, the quality of the beach, and the variety of palms and beautiful foliage. There were five restaurants, a buffet, an outside grill, and a cafe. We tried the French, Italian and beach restaurant as well as the World Cafe (buffet breakfast, lunch, and dinner) as well as the Coco Cafe bakery & coffee shop - all of which were incredible. There were plenty of activities to do and we checked out the catamaran, casino, disco, and a show at the convention center. We have been to other resorts and have never felt so pampered and received such excellent service. The staff were friendly, welcoming, and truly made us feel like we were VIPs. The staff seemed genuinely happy to be there and happy to help and that made a world of a difference in terms of the luxury experience. Specifically, Sapito and Francisco of the Entertainment Team did an excellent job reaching out to us, checking in, and helping whenever needed. An example of the level of service I can show to explain the extreme high quality is one afternoon my husband and I were laying by the pool and had just come back from the market in town where we bought a wrap / beach cover up thing. We were talking amongst ourselves about what it was called in Spanish when a waitress stopped over to see if we needed drinks. We didn't but my husband asked her if she knew the name of the coverup. She apologized profusIey for not knowing the name and we told her not to worry about it, no big deal. A few moments later she came back with another member of the staff and asked him to tell us the name, which he kindly did. We couldn't believe she went out of her way to have someone help us, even for such small a thing that we would never have expected her to follow up on. I can go on forever about how incredible the trip was, but suffice to say I would absolutely recommend it! In terms of negatives, there was some seaweed on the beach, our mini fridge was broken and took several looks before it was replaced, and our shower didn't have a door which is a little weird (it was within a room within the bathroom with a door but the actual shower stall didn't close) All in all, an excellent resort, a beautiful country, and an incredibly kind staff that makes dreams feel more like a family than a corporate machine. We will be back soon :)

We just returned from a one week family vacation. It was awesome. We loved everything, the rooms were clean, shower in the room could use some improvement, but very clean. The pool and beach areas were nice, always a place to sit. The food was great, but the best part was the staff. They are the absolute best. Pedro Tomas- General Manager, does an excellent job. It shows in the quality of the service and the kindness of his staff. The girls at the preferred club were so helpfull at all times, special thanks to Patricia and Isabel. At the Seaside Grill, Tito, Flor, Nestor, and Carlos, thank you for making every meal an enjoyable one. At the barefoot grill, Freddy was awesome, nice guy all around and at the Coco Cafe, Manuel, Damary, and Rosa, took care of my husband 24/7 (he almost moved in). At the hibatchi, Rafael, Julio and Miguel made up for a very enjoyable night, thank you. I don't want to forget Rosana, our housekeeper, she was the best. Always with a smile.
Overall I would recommend this hotel to anyone and we would certainly go back when possible.
THANK YOU ALL WE HAD THE BEST TIME!

This is an Awesome resort!
Pros: Compact resort - quick & easy to get to main lobby area, buffet, pool, beach!
Buffet - large selection of great tasting food.
A La Carte resteruants - no reservations needed! just show up, if they are busy they will give you a pager so you can go to the bar for a drink while you wait!

Explorers Club -for the little kids, they will keep them busy all day!

CoreZone Club - for the older kids, tweens, - "Johan" will keep them busy: pool table, fooze ball, Wii, table games etc. Large screen TV to watch movies. music. beverage fountain.washrooms.

Spa - they have a spa desk by the buffet, "WIKI" will offer spa specials so be sure to check - We got a two for one message on the beach for $90.
If you want access to the spa it is $35 per day. plunge pools, hot tub, sauna, showers, lockers.

Shopping - you can get on the free shuttle bus to Palma Real Shopping Mall. (15 min drive) just ask the bell boy for the pick up schedule, you have 2 hours of shopping, then the bus brings you back. ( something to do on a cloudy, rainy day)

Rooms: - they have soft beds!

Preferred Club- 3 internet computers, snacks, top shelf alcohol, 2 large screen TV, if you need extra pillows, bottled water, clothes hangers, anything, just pick up the phone and it will be sent up to your room.

Employees - EXELLENTE !

Take a few minutes to learn a little Spanish - they really appreciate it.
Go with a good attitute, relax, smile, and you will have a great vacation.