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All 100 Punta Cana hotels

Dreams Palm Beach Punta Cana: Traveler Reviews

4.0 of 5
Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic
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Dreams Palm Beach Punta Cana
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Ranked #35 of 100 hotels in Punta Cana
Most recent review
5 of 5 stars Reviewed November 14, 2012
Karen M London, United Kingdom
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3,860 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
“Fantastic holiday, excellent staff and management”
5 of 5 stars Reviewed November 14, 2012

Just returned after a 14 day stay. Halfway through we upgraded to preferred club suite which was worthwhile. The staff are very friendly and extremely helpful. Special thanks to Jose in the coffee shop, Angel at the preferred club pool, Isobel in the preferred club and GM Pedro for all his assistance and kindest.

We will definitely be back already looking dates and will want a suite again!

Room Tip: Go for a suite if you have a family you will definitely have more space and they will put two single...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
Ask Karen M about Dreams Palm Beach Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this review
November 27, 2012
Dear Guest,

Please receive the warmest greetings from sunny Dreams Palm Beach. We appreciate you took the time to share your comments and experiences with others and for having chosen us to spend this past vacations.

We are delighted to read that we were able to meet your expectations and that our vibrant, friendly and hardworking staff was able to make your stay even more pleasurable. Rest assured that your comments will be passed along to our staff members.

We will be waiting, for you here at your home away from home for your next vacations. See you soon!

Best regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainfield, Indiana
1 review
6 helpful votes 6 helpful votes
“Dreams”
5 of 5 stars Reviewed November 13, 2012

I recently visited Dreams Palm in the Dominican Republic 10-13-12 to 10-20-12. I had the best vacation ever. Beautiful grounds, beaches,pools, and the best food ever! Fresh fruit and fruit juices every day!Also some of the best chocolate I've ever had!I was there over my Birthday and the staf made me feel at home! The concierge Jose Abreu made sure our stay was wonderful along with so many of his staff, German, Miguel, Nestor, and Christina to name a few. They wanted you to have a good time and relax! My only complaint was its very humid there and their idea of air conditioning is different, a little too hot at times, but the atmosphere makes up for any discomfort. The people working this resort, work constantly to fill your ever want.Need a break go to Dreams Palms for a relaxing joyful vacation!! Monica

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask Monica C about Dreams Palm Beach Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
“Nice resort with accomodating staff”
5 of 5 stars Reviewed November 13, 2012

We have stayed at the Dreams from 10/07-10/11. It was my wife and I with our three year old daughter and my parents.

I have read a lot of reviews for this resort and I do agree with some not so good and good reviews but wanted to voice my opinion. I have been debating if I should give the resort a 4 or a 5 star. I will tell you why.

The resort is about 15-20 minutes from the airport, no problems there. The check in was fast and our rooms were okay. Just like some of the other reviews, the clock did not work and the fridge was not that cold but we did not care for any of that. We stayed in building eight.

The staff was great, everybody was nice and accommodating. We used the Explorer club daily. Our daughter loved it! Absolutely loved it! The staff at the club was great: Patrician, Awilda, Dayana, and Lucy. My daughter spent almost 6 hours there one day. She would hide from us when we come to pick her up. I also like that they would give you cell phones so you are reachable at all times. They have activities every half an hour and they keep the kids entertained.

Now food, we only ate at the buffet which was great for us. They do have 4 restaurants but we did not go since we liked the convenience of the buffet. My daughter loved Tony and Lucy at the World Café. Again, the staff was great and helpful.

Now for the reason why I have been considering about giving the resort 4 vs 5 stars… sea weed at the beach. For the first 2 days, the sea weed was not that bad so we didn’t have an issue but our last two days the sea weed was really a problem. For people who like hanging out at the pool, this is not an issue. We like the ocean and there was a lot of sea weed in the water. They have a cleaning crew that is raking the weed on a daily basis. I know this is not the resorts fault and it’s the same for everybody in that area.

We voiced our opinion to management and Jose Abreau (the Chief Concierge) was very accommodating and sent us to a nearby beach with a boat for free, which was amazing. He even offered a special dinner for us at the French restaurant in the VIP room where we could take out 3 year old as well (children are not usually allowed in the French restaurant). Again, the staff was very accommodating and that is the reason why I decided to give this resort 5 stars.

Stayed October 2012, traveled with family
Was this review helpful? Yes 2
Ask MiroY72 about Dreams Palm Beach Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Allen, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Great Place for Family”
5 of 5 stars Reviewed November 13, 2012

Just finished a one week vacation at Dreams Palm Beach. This is an excellent resort if you have a family. The size of the resort makes it easy to keep an eye on your children, but also let them have some freedom. The kids Explorers club is phenomenal. Ysabel, Elizabeth, and Awilda do an excellent job of entertaining the children with games and fun from morning until night. They do such a great job that the kids would rather be at Explorers than spending time with their parents. AWESOME! The entertainment team was fun and made the week interesting. Although, we never did get all of there real names, Thomas, Will Smit, Gasolina, James Bond, and Richard made sure my whole family had a great week. Food at the resort is good, with selections for all. They cleaned our rooms three times a day, which is nice to get the wet towels out of the room. The beach area is nice. They have a grill where they cook hamburgers and hotdogs for lunch which is nice. Freddy the cook did a great job. The ocean water had some issues with seaweed, but it was the week after Hurricane Sandy. On the positive side, there is no rock in the ocean that cuts up your feet which we have dealt with at other resorts in the Dominican. I would highly recommend this resort as a great place to get away for the week. This was our second stay there and most likely will not be our last.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask Matthew E about Dreams Palm Beach Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
“What a week at Dreams palm beach!”
4 of 5 stars Reviewed November 12, 2012

We styed at DPB Nov2-9. We were greeted with a cold towel and champagne on arrival. We were also offerred to upgrade to the perferred side for $250 which we turned down. We did however upgrade to VIP for $99 for the week. We were provided a cell phone to call Wilson & Jose whenever we needed anything or had questions. They were both fantastic and made sure to see us everyday and ask if we needed anything.

Room: was spacious, clean and the bed was amazingly comfortable for being a resort bed. It was cleaned daily with nightly turn down service. The mini bar was restocked daily and we were delivered a daily "newspaper" from canada to keep up on important details. Our room faced the pool/lobby. It probably would have been nicer to face the back as the shows at n ight were loud.

Pool: The pool was great! the only down fall was trying to get a chair around the pool. There were signs and it was posted on the daily event posters that there were no "saving" of lounge chairs around the pool or belongings would be removed by security after 15min. well this did not happen. there would be maybe 20 people in the pool and no chairs as they were all saved by towels and belongings. even the orange towels from the perferred section would save loungers, like come on they have thier own private pool! Bar service around the pool was great, it was clean and we watched them even wipe the tiles down each day.

Beach: was lovely. always a chair and papula to be found. Only one guy on beach asking for you to buy cigars, however we told him we don't smoke and didn't get asked again all week. The water was great, yes there was seaweed but they did thier best to be out there cleaning it up everyday. you could walk as far as you wanted down one side which led to nature park with a beautiful shore line towards the bavaro beach. there were a few vendors along the way however they were not pushy.

Food: I am not a picky eater so I had no trouble finding something good to eat all week. however if you are vegetarian like my other half is you may find it more difficult to find anything that is suitable. There was plenty of vegetables to make salades and plenty fresh fruit however the hot selections were scarce. He also ate alot of bread until he found a big piece of ham baked into his crusty bun at dinner. The one thing i enjoyed the most was they had everything available for loaded nachos! we did not go to any of the al la cartes as the menus were not very vegetarian friendly. Also, we had an opportunity for a romantic dinner on the beach as we had discount coupons which again the main menu was not vegetarian friendly and was mostly seafood and meat options. I would have enjoyed it however he would not.

Staff: are all very friendly. Wilson and Jose went out of thier way dail to ensure we were looked after. Also, Juan in the buffet was very friendly, very talkative and made each dining experience a great one. There were some waitresses that did not say much and you had to wait for drinks. we found that the male servers were more enthusiastic.

Overall it was a great vacation, the weather was nice, no one got sick or "loose" from the food and the staff were not pushy. On the weekend the locals did come and they were rude at times and would push you out of the way and take over the pool, we were happy to see them leave at the end of the weekend.

Room Tip: The best rooms would be facing the outside of the resort. it was noisy at night if you faced the poo...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
Ask Drywave about Dreams Palm Beach Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this review
November 15, 2012
Dear Guest,

Please receive a warm greeting from Dreams Palm Beach. Thank you for sharing your experience with other reviewers and for having chosen us to spend this past vacations. Please know it was a pleasure to serve you.

We are really glad to read that you enjoyed your stay with us and that you were able to enjoy the resort to the fullest. We appreciate the fact that you found our staff to be friendly and serviceable. We will make sure your encouraging comments are passed on to all our staff members especially your favourites.

We look forward to welcome you to your home away from home.

Best regards,

Vangie Severino
Management Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Dreams Palm Beach Punta Cana

Also Known As:
Dreams Palm Beach Punta Cana Hotel
Dreams Palm Beach Punta Cana Hotel Punta Cana
Allegro Punta Cana
Occidental Punta Cana
Occidental Allegro Punta Cana
Punta Cana Occidental
Sunscape Punta Cana
Punta Cana Dreams Palm Beach
Punta Cana Allegro
Address: Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotels in Punta Cana
#27 Top resorts Hotels in Punta Cana
#28 Luxury Hotels in Punta Cana
#29 On the Beach Hotels in Punta Cana
#30 Family Hotels in Punta Cana
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more   less 
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