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“Dreams” 5 of 5 stars
Review of Dreams Palm Beach Punta Cana

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Dreams Palm Beach Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic   |  
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Ranked #22 of 101 hotels in Punta Cana
Plainfield, Indiana
1 review
6 helpful votes 6 helpful votes
“Dreams”
5 of 5 stars Reviewed November 13, 2012

I recently visited Dreams Palm in the Dominican Republic 10-13-12 to 10-20-12. I had the best vacation ever. Beautiful grounds, beaches,pools, and the best food ever! Fresh fruit and fruit juices every day!Also some of the best chocolate I've ever had!I was there over my Birthday and the staf made me feel at home! The concierge Jose Abreu made sure our stay was wonderful along with so many of his staff, German, Miguel, Nestor, and Christina to name a few. They wanted you to have a good time and relax! My only complaint was its very humid there and their idea of air conditioning is different, a little too hot at times, but the atmosphere makes up for any discomfort. The people working this resort, work constantly to fill your ever want.Need a break go to Dreams Palms for a relaxing joyful vacation!! Monica

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

We have stayed at the Dreams from 10/07-10/11. It was my wife and I with our three year old daughter and my parents.

I have read a lot of reviews for this resort and I do agree with some not so good and good reviews but wanted to voice my opinion. I have been debating if I should give the resort a 4 or a 5 star. I will tell you why.

The resort is about 15-20 minutes from the airport, no problems there. The check in was fast and our rooms were okay. Just like some of the other reviews, the clock did not work and the fridge was not that cold but we did not care for any of that. We stayed in building eight.

The staff was great, everybody was nice and accommodating. We used the Explorer club daily. Our daughter loved it! Absolutely loved it! The staff at the club was great: Patrician, Awilda, Dayana, and Lucy. My daughter spent almost 6 hours there one day. She would hide from us when we come to pick her up. I also like that they would give you cell phones so you are reachable at all times. They have activities every half an hour and they keep the kids entertained.

Now food, we only ate at the buffet which was great for us. They do have 4 restaurants but we did not go since we liked the convenience of the buffet. My daughter loved Tony and Lucy at the World Café. Again, the staff was great and helpful.

Now for the reason why I have been considering about giving the resort 4 vs 5 stars… sea weed at the beach. For the first 2 days, the sea weed was not that bad so we didn’t have an issue but our last two days the sea weed was really a problem. For people who like hanging out at the pool, this is not an issue. We like the ocean and there was a lot of sea weed in the water. They have a cleaning crew that is raking the weed on a daily basis. I know this is not the resorts fault and it’s the same for everybody in that area.

We voiced our opinion to management and Jose Abreau (the Chief Concierge) was very accommodating and sent us to a nearby beach with a boat for free, which was amazing. He even offered a special dinner for us at the French restaurant in the VIP room where we could take out 3 year old as well (children are not usually allowed in the French restaurant). Again, the staff was very accommodating and that is the reason why I decided to give this resort 5 stars.

Stayed October 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Allen, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2012

Just finished a one week vacation at Dreams Palm Beach. This is an excellent resort if you have a family. The size of the resort makes it easy to keep an eye on your children, but also let them have some freedom. The kids Explorers club is phenomenal. Ysabel, Elizabeth, and Awilda do an excellent job of entertaining the children with games and fun from morning until night. They do such a great job that the kids would rather be at Explorers than spending time with their parents. AWESOME! The entertainment team was fun and made the week interesting. Although, we never did get all of there real names, Thomas, Will Smit, Gasolina, James Bond, and Richard made sure my whole family had a great week. Food at the resort is good, with selections for all. They cleaned our rooms three times a day, which is nice to get the wet towels out of the room. The beach area is nice. They have a grill where they cook hamburgers and hotdogs for lunch which is nice. Freddy the cook did a great job. The ocean water had some issues with seaweed, but it was the week after Hurricane Sandy. On the positive side, there is no rock in the ocean that cuts up your feet which we have dealt with at other resorts in the Dominican. I would highly recommend this resort as a great place to get away for the week. This was our second stay there and most likely will not be our last.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 12, 2012

We styed at DPB Nov2-9. We were greeted with a cold towel and champagne on arrival. We were also offerred to upgrade to the perferred side for $250 which we turned down. We did however upgrade to VIP for $99 for the week. We were provided a cell phone to call Wilson & Jose whenever we needed anything or had questions. They were both fantastic and made sure to see us everyday and ask if we needed anything.

Room: was spacious, clean and the bed was amazingly comfortable for being a resort bed. It was cleaned daily with nightly turn down service. The mini bar was restocked daily and we were delivered a daily "newspaper" from canada to keep up on important details. Our room faced the pool/lobby. It probably would have been nicer to face the back as the shows at n ight were loud.

Pool: The pool was great! the only down fall was trying to get a chair around the pool. There were signs and it was posted on the daily event posters that there were no "saving" of lounge chairs around the pool or belongings would be removed by security after 15min. well this did not happen. there would be maybe 20 people in the pool and no chairs as they were all saved by towels and belongings. even the orange towels from the perferred section would save loungers, like come on they have thier own private pool! Bar service around the pool was great, it was clean and we watched them even wipe the tiles down each day.

Beach: was lovely. always a chair and papula to be found. Only one guy on beach asking for you to buy cigars, however we told him we don't smoke and didn't get asked again all week. The water was great, yes there was seaweed but they did thier best to be out there cleaning it up everyday. you could walk as far as you wanted down one side which led to nature park with a beautiful shore line towards the bavaro beach. there were a few vendors along the way however they were not pushy.

Food: I am not a picky eater so I had no trouble finding something good to eat all week. however if you are vegetarian like my other half is you may find it more difficult to find anything that is suitable. There was plenty of vegetables to make salades and plenty fresh fruit however the hot selections were scarce. He also ate alot of bread until he found a big piece of ham baked into his crusty bun at dinner. The one thing i enjoyed the most was they had everything available for loaded nachos! we did not go to any of the al la cartes as the menus were not very vegetarian friendly. Also, we had an opportunity for a romantic dinner on the beach as we had discount coupons which again the main menu was not vegetarian friendly and was mostly seafood and meat options. I would have enjoyed it however he would not.

Staff: are all very friendly. Wilson and Jose went out of thier way dail to ensure we were looked after. Also, Juan in the buffet was very friendly, very talkative and made each dining experience a great one. There were some waitresses that did not say much and you had to wait for drinks. we found that the male servers were more enthusiastic.

Overall it was a great vacation, the weather was nice, no one got sick or "loose" from the food and the staff were not pushy. On the weekend the locals did come and they were rude at times and would push you out of the way and take over the pool, we were happy to see them leave at the end of the weekend.

Room Tip: The best rooms would be facing the outside of the resort. it was noisy at night if you faced the poo...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this review, November 15, 2012
Dear Guest,

Please receive a warm greeting from Dreams Palm Beach. Thank you for sharing your experience with other reviewers and for having chosen us to spend this past vacations. Please know it was a pleasure to serve you.

We are really glad to read that you enjoyed your stay with us and that you were able to enjoy the resort to the fullest. We appreciate the fact that you found our staff to be friendly and serviceable. We will make sure your encouraging comments are passed on to all our staff members especially your favourites.

We look forward to welcome you to your home away from home.

Best regards,

Vangie Severino
Management Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queen Creek, Arizona, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2012

Let me just start by saying that if you claim to have received poor service at this resort, you should probably look at yourself as the cause. This resort has the friendliest, most energetic, and eager staff. If you are that person with the sour attitude, sense of entitlement, and generally like to talk down to your servers, you probably will not have the same great experience we did. We talked to the employees and treated them like people. Many of them have amazing stories and have overcome so much in their lives. They went over and above in every way for our group. If you are expecting a conventional 5 star hotel like here in the states, just know that it may not live up. But you will pay $1200 per night for a luxury hotel like that. Keep in mind that you are paying $1200 per week and its all inclusive!!! Perspective people!!

We traveled to this resort at the end of September to get married. We stayed for 9 days and had 15 guests. Vanessa was our wedding coordinator and made everything run seamlessly for us. Everything went exactly as planned. We had our small wedding at the gazebo down near the beach. We then had our reception in a small air conditioned reception room. Everyone was fantastic on our wedding day. All the staff congratulated us throughout the resort.

The food is good for the most part. Some things are prepared differently than we are used to here in the states, but I think the differences in ingredients is the reason. We found delicious items in every restaurant that we ate at. A special shout out to Simon who was able to get our group of 15 into a restaurant every night for dinner even without a reservation. And especially for the special dinner of lobster, shrimp, steak and mussels that he had prepared just for us one night. He was an amazing guy. He teared up when we said our goodbyes.

The rooms were nice and cleaned twice a day for us. If we needed anything extra, it was just a phone call away. I left valuables and money out on more than one occasion and never had an issue. The only small issue we had was with the plumbing in our building. They were working on it while we were there to correct the issue and it was never a real problem for us. And yes, its humid down there. Things seem a little damp. There is no way around it. Our AC in our room worked great and kept our room cold the whole time.

Make sure you go see LA if you need any watersports booked. He was one of the most amazing and inspirational people I have ever met. His life has been filled with tragedy, yet he put himself through college and is learning his 7th language. What a great guy!

Hector and Jose Manuel were amazing with their beach service. We never had a drink go empty on us. They would bring us a fresh drink before ours were even gone. Thanks guys! I recommend that you bring your own large insulated cups with you. They fill them up with the drink of your choice, and will keep it much colder, longer.

On our plane ride back to the states, we talked to a few people who stayed at various resorts. None of them had great things to say. The crowd at this resort was fairly young and energetic. Lots of beach volleyball games during the day, and fun at the club and casino every night. There was always something going on.

We will be back to this resort again. The service we received is the main reason. Maybe next time we won't pick the hottest time of the year! And another quick shout out to Carlos who is in the concierge department. Another great guy who went over and above for us several times. Thanks Carlos! And also to Ruskin in the entertainment department. Sorry we had to throw you in the pool, but you deserved it!! See you next time everyone!

Room Tip: We had a lower level preferred room and having that patio for everyone to hang out on was a definite...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Enschede, The Netherlands
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 11, 2012

We have visited this hotel with 4 persons from 23 October 2012 to 7 November 2012.
Check in at the preferred club was ferry fast and when we arrived they had Champagne and cool towels. The rooms were clean and spacious. The food in the buffet was tasty but there must be something done to the birds that fly around and eating from the buffet. There is a beach especially for the preferred club but the chairs that stood in my eyes did not meet the preferred idea. More seats, but of better quality if it was, and beach umbrellas that would be better for the preferred idea. The staff is friendly and helpful. But there are a few of them who makes this holiday a little bit special. Jose Luis from the CoCo Cafe, nice and friendly jongman, who knows how he have make a cup of coffee and does it with humor and pleasure. .
Kenia, Jose and Patricia from the preferred club, the service this people give is outstanding.
Geraldine served our drinks with a big smile and she always knows what we will drink.
And Angel the pool manager from the preferred club who makes our stay at the beach as comfortable as possible.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2012

After encountering some early troubles during my stay (room issues and room service), I dealt with Jose Abreu and he did a great job in addressing my concerns and letting me feel satisfied at the end of the day.

I have to give another great review to a young man named Yeison Tejada at the concierge desk. Yeison was an amazing employee and his care and compassion really stood out. Even if you don't need anything, go say hi to him. He deserves a raise and a promotion. He has a really bright future.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management-Palmbeach, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this review, November 12, 2012
Dear Guest,

Greetings from sunny Dreams Palm Beach and thank you for having chosen us to spend this past vacation. We would also like to thank you for posting such a wonderful comment.

We are very proud to read that our staff members’ hospitality and good care were able to your satisfaction. We will make sure these encouraging comments are passed along to them.

It was truly a pleasure to have you home and we hope to have another opportunity to serve you.

Warmest regards,

Vangie Severino
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1606
operaciones.drepb@dreamsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dreams Palm Beach Punta Cana

Address: Cabeza de Toro - Provincia La Altagracia, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Casino Hotel in Punta Cana
#16 Spa Hotel in Punta Cana
#18 Luxury Hotel in Punta Cana
#20 Top resorts Hotel in Punta Cana
#20 On the Beach Hotel in Punta Cana
#21 Romantic Hotel in Punta Cana
#29 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Dreams Palm Beach Punta Cana 4*
Official Description (provided by the hotel):
Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more   less 
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Also Known As:
Dreams Palm Beach Punta Cana Hotel Punta Cana
Occidental Punta Cana
Occidental Allegro Punta Cana
Punta Cana Occidental
Sunscape Punta Cana
Punta Cana Dreams Palm Beach
Punta Cana Allegro

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