We went for two weeks on July 10th, and liked it so much we extended a week whilst we were there! I also wanted to write a review (first ever!) as having three weeks there really allowed us to get a feel of the resort over a longer period and maybe a more balanced review.
Firstly, I just want to say to any people reading this that you need to be a bit sensible reading some of these comments. We met a number of people over there who had been concerned at these some recent negative reports on TripAdvisor before coming out here, and were left scratching their heads as to why after being there a few days. Put a little perspective on things like seaweed, ants and food. Some people are very hard to please... possibly the same people we saw being rude or plain indifferent to staff for no reason other than they seem to think they'd bought the right to.
I have been all over the world on business and pleasure, and I can tell you I have never encountered a team of people who work SO hard to ensure you have a great stay. They are genuinely warm and really to seem to care about your happiness and that they are representing their hotel and country well. A people proud of their work and their guests impression of them. Everyone from the managers to the hard working gardening team maintaining the beautiful grounds has an 'Hola' for you!
We have two children, a 6 and 7 year old and although the double deluxe room was absolutely beautiful when we got there, we decided to upgrade to the honeymoon suite as soon as we got their (our request). It was huge, the kids had the lounge and dining area with their own TV and bathroom, we got a massive double bed, jacuzzi bathroom and shower / wc. Plus our own balcony with hammock :))
The room was right next to the pool bar and in the throng of things during the day, but quiet at night. Turn left and it took 20 seconds to get to the white sand, palm trees and beach (some beach hammocks please!!) The beach is typical paradise stuff and the water is warm and clear unless there's been a storm (please note other reviewers, neither water clarity, seaweed or clarity of the sun are entirely within even Dreams control......) The kids wanted to live in Dreams forever they enjoyed it so much. Lucy, Awilda, Patricia and Dayanna in the Explorers Club took great care of the kids and really enjoyed their jobs. I was one of the parents who thought 'what's the point of taking kids on holiday and putting them in the kids club'), but I've had to eat my words now. We had to make deals with kids to spend time with us on some days as they loved it so much, and others we spent together swimming or on the beach. You can put them in the club anytime between 9am and 10pm, we tended to dip in and out as the kids wanted. We had great fun as a family, but I have to admit they loved playing with all the kids their own age and Mum and Dad loved some truly relaxing time together without worrying what the kids were up to. We had more evening meals together as a couple in three weeks than we've had since the kids were born. Magical!
With the suite you get access to the Preferred Club with its own bar, snack and pool / beach area. The double beds on the beach we're lovely, but we rarely used the pool - suited most to adults looking for peace! The staff in the Club were outstanding, we dealt mostly with Isabel (manager) and Mailena on the desk (and Elisa pouring her wonderful cocktails!) They couldn't do enough to help with anything we needed, and really touched my wife when they clubbed together on her birthday for a lovely Larimar pendant. They also organised a highly memorable dinner on the beach, which was really romantic and the food out of this world (get the lobster!!). Whilst we we're at dinner one of the supervisors who had been fantastic during our stay spent two hours making our room beautiful with rose petals and towel decorations all around, and jacuzzi with more petals was bubbling away and and a bottle of champagne with table and chairs next to the bath. It was really touching and we we're truly blown away at the efforts they went to. Thanks for the room Pedro!
Everywhere we went we made friends, both guests and staff! Lot's of friendly people staying and we mets lots of people around the pool during the day. The Seaside Grill had to be our favourite restaurant with it's 'safari' feel and with a view down to the beach; the managers Ray and Tito were top notch, friendly and always thinking of their guests needs. I highly recommend the fish Carpaccio and Argentinian Steak at dinner, and love their pumpkin and blue cheese soup at lunch. Really nice food, and cool sea breeze with a great view any time of day.
We had great meals at both the Italian (don't miss Goats Cheese Risotto) and French restaurants (fish dishes amazing, in fact eat as much fish as you can at the restaurants, all fantastic). The Japanese restaurant is great fun with the cooking display and the food lovely, but boy is it hot!! The Chinese is the other side of the Japanese and we didn't rate the food so much (no hot chilli dishes!) and with the heat, we only ate there once.
I was avoiding the Mexican, didn't think I'd enjoy it so much, but turned out to be very wrong! It was a really nicely styled restaurant, lovely and cool and great food. The manager there, Angel, was so friendly and took great care of us. On our last night we had private dining and a couple of really nice bottles of wine - the wine on the list (if you want to buy a special bottle) is not expensive by UK standards, and was a very decent quality. The house wine is OK, surprised to see Spanish house wine in this region, usually very expensive there.
The World Cafe is the buffet restaurant that you can go to pretty much any time of day and find a huge selection of great food which is always hot and regularly refreshed. The waiters are normally really on the ball, although during some exceptionally busy periods did slow a bit as you'd expect.
We did a trip to La Seona which is an island in the Caribbean which was a great day out, speedboats over to the island, few hours on the beach with a BBQ and then a leisurely catamaran back to the port in which there was lots of rum, music and good company.
Also did scuba diving which was great value at $100 for a dive, and had a test dive and training with Francis in the iceberg pool.
The entertainment team were great, they always made us laugh (particularly Gasolina, alright mate!!!) and work so hard to make everyone have fun both round the pool and beach, and then at night with some of the entertainment shows. They had an amazing Circus act whilst we were there and a magician that the kids watched wide eyed with some pretty cool tricks! I even had to Shazam the catchy tune they do a dance on the outdoor stage every day at 3pm, it's called 'Levantando las Manos' for those who have been and want to bring a smile to their face :)
The Beach Party was our favourite night (sundays), the kids have their own beach party at 8pm, and we'd join them after dinner at the Seaside Grill at 8:30pm where we'd all party the night away until the kids fell asleep on sun loungers and we danced on until the bonfire at the end.
Everywhere you go there were things to do and people working hard to provide those things whether the guests used it or not. That's effort, and I have to admit that I like the thought of things being there whether I decide to actually do them is another matter. It's a bit lush, but that's what holiday should be about - do what you want to do!
As I write this, I am still the Sheriff for another 5 hours or so from the Western Show last Monday.. miss it? Me? ;)
Sorry for the long post, but this place deserves a thorough review, don't hesitate to go there and enjoy yourself - I can only imagine why anyone has been critical on other reviews, they must have practically unobtainable levels of expectation. Dreams Palm Beach is a great place in it's own right, but any business is only as good as it's people - and they're top class.
- Also Known As:
- Dreams Palm Beach Punta Cana Hotel Punta Cana
- Dreams Palm Beach Punta Cana Hotel
- Allegro Punta Cana
- Occidental Punta Cana
- Occidental Allegro Punta Cana
- Punta Cana Occidental
- Sunscape Punta Cana
- Punta Cana Dreams Palm Beach
- Punta Cana Allegro
- Official Description (provided by the hotel):
- Facing the Caribbean Sea, white sand beach and lush gardens, Dreams Palm Beach Punta Cana boasts 500 spacious rooms and ample suites surrounded by swaying palm trees and views of endless blue waters stretching to the horizon - the perfect setting in paradise. Take advantage of all the unlimited luxury activities Dreams Palm Beach Punta Cana has to offer. Swim, sail, snorkel or windsurf in the turquoise Caribbean, enjoy fine a-la-cart dining, sip favorite cocktails at one of our bars. ... more less
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