Beautiful hotel, very charming and friendly hotel people, except for the folks at the front desk. More on them later. The hotel is pristine, and the employees are constantly reworking it (painting and raking the beach of seaweed as well as more general overall cleaning) to keep it that way. Everybody says 'hola' and 'bueno dia' to you with a sweet smile. We never went to one of the 'specialized' restaurants, but went to the general buffet for each meal. Their selections varied from day to day, and we never tired of the 'same' food as others have put it. They had dishes that we had never seen or heard of, much less eaten, so each meal was a new discovery. One of the waiters, Eusubio (not sure of the spelling--sorry!) was just great. He made the visit very special (always a huge smile, a high five and a 'how was your day' and a 'have another perfect day tomorrow!') and was one of the best parts of the hotel. The room was just like it had been pictured online (huge, spotless, beautiful), and that does not happen very often. Maids came by twice a day to change your towels if needed, and when I called for more bottled water and diet soda (I drink a lot of both), it was delivered in five minutes or less. The beach was always swept free of seaweed, the many, many chaise lounges were set up facing the ocean, and a waiter came by a lot to see if you wanted a drink, and always remembered who wanted what. Overall, the place was amazing. The only thing that wasn't that great, oddly enough, was the hotel reps at the front desk and the man making reservations for the 'specialty' restaurants, and most of the tour package reps at the front of the hotel lobby. The only time any of the hotel people smiled was when they were talking with a co-employee. When talking to a hotel guest, no smile. None. They were quick and competent, but not friendly. The Cheap Caribbean lady was pleasant, but one of the other reps was, honestly, very rude. We didn't have to deal with any of these people but three times, happily, and were glad to ignore them. I don't want to end this review on a sour note, because the entire visit was really excellent. This is a wonderful hotel in a wonderful area, and we were very sad to leave. I will definitely stay here again.
- Official Description (provided by the hotel):
- Located on Arena Gorda Beach in Punta Cana. Complimentary sun loungers on the beach. Within the Riu Resort, along with the Riu Palace Punta Cana, Riu Taino, Riu Naiboa hotels and the ClubHotel Riu Bambu. 3-storey building. Colonial style architecture. Surrounded by 30,000 m2 / 36,000 sq. yards of palm groves alongside the beach. 50 km / 31 miles from Higey. 200 m / 660 ft. from Caribbean Street. 30 km / 19 miles from Punta Cana Int'l. Airport. Credit cards accepted: Visa, MasterCard, Amex. ... more less
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- Also Known As:
- Riu Palace Macao Hotel Punta Cana
- Riu Palace Macao Punta Cana
- Riu Palace Punta Cana
- Rui Palace Punta Cana