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Iberostar Dominicana Hotel: Traveler Reviews

3.5 of 5
Playa Bavaro | Higuey, Punta Cana, Dominican Republic
Hotel amenities
Iberostar Dominicana Hotel
Ranked #13 of 99 hotels in Punta Cana
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2,029 reviews from our community

Traveler rating
    1,135
    600
    183
    76
    35
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Families
568
 
Couples
792
 
Solo
33
 
Business
10
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Whitby, Canada
2 reviews
4 helpful votes 4 helpful votes
“Excellent Vacation at Iberostar Dominicana!”
5 of 5 stars Reviewed March 14, 2013

We just arrived back home last night. We were there from March 6-13th. We were a party of six adults. When we checked in we were advised we had been upgraded to a suite. We asked to be moved to the hotel building so we all could be together and closer to the pool. Reuben the Manager and Goofy the Pope couldn't have been more accommodating. The grounds are impeccable. The pool and beach area are awesome. The room was great. Maid service excellent. Food was great. We tried 2 of the specialty restaurants which were good. We had a birthday dinner for my husband at the Steak House on the beach. I ordered a cake which was delicious and they came out singing. All the staff are friendly and helpful. They appreciate any tip given and don't make you feel like you are expected to tip. A special thanks to Reuben for arranging a taxi for us to visit friends at another hotel. He kept us safe. Goofy treats you like family. Sad to be home and missing your wonderful hotel. Will definitely recommend your hotel.
Ann M

Room Tip: We had a room facing the shops on the property. Very quiet at night. A partial view of the ocean...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Ann M about Iberostar Dominicana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review
March 20, 2013
Dear guest,
First at all we thank you for writing a review on Tripadvisor about your experience at Iberostar Dominicana. In the name of Mrs. Helena Santos, Hotel Manager, we also thank you for choosing our hotel for your holidays.
Thank you for highlighting out the excellent service provided by our staff members, especially by Ruben and Goofy from our Front Desk team. In Iberostar we aim to ensure our valuable costumers to “enjoy being a Star” as your entire group enjoyed.
We will be happy to welcome you back again. Please feel free to contact us for further assistances prior your next visit.
With kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pine grove wva
1 review
“awesome”
5 of 5 stars Reviewed March 14, 2013

Best vacation ever for my wife and i. the staff went above and beyond to make you feel welcome. food was great.Will go back next winter for sure.beach is fantastic. not too crowded like other places we have been. entertainment was first rate.They put a lot of effort into the shows an competition games on the beach. The only negative i had was the travel from the airport. road construction everywhere.Apple vacations is the only way to travel. they take care of it all. just sit back and enjoy.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jaxfan40 about Iberostar Dominicana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review
March 20, 2013
Dear guest,
In the name of Hotel Manager, Mrs. Helena Santos, we thank you for taking the time to post a review about your stay among us and for having chosen Iberostar Dominicana for your vacations.
We are very happy to read your positive valuation about the friendliness of our staff, our international exquisite cuisine and the daily and nightly entertainment options. Our main goal in Iberostar is to ensure our valuable costumers memorable experiences.
We are looking forward to welcome you back and remain at your entire disposition for further assistance prior your next visit.
With regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Top notch beach......”
4 of 5 stars Reviewed March 14, 2013

A group of 6 adults had a memorable 10 day stay at Iberostar Dominicana! The resort is beautiful and very user friendly. The rooms were cleaned well and often. There was an issue with the AC and ceiling fan not working properly in one of the rooms with it not really being properly resolved, however as we were a group of six , with our rooms being located near one another, we grinned and bared through the problem. The staff are extremely friendly and willing to go the extra mile, we did not hesitate to show our appreciation. The food was excelent, with the buffet being surprisingly sought out. My only complaint would be the staff trying to push the photo sessions repeatadly throughout the holiday. We would return for another vacation here without a doubt

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask getaway2011-02 about Iberostar Dominicana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review
March 20, 2013
Dear Guests,
Thank you for posting a review about your experience at Iberostar Dominicana. In the name of the hotel Manager, Mrs. Helena Santos, we also thank you for choosing our hotel for your vacations.
In Iberostar we are committed to ensure our valuable guests a memorable holiday for that reason we are on the best beaches worldwide. We are happy to acknowledge that our team could accomplish our goal with your entire group whilst visiting Iberostar Punta Cana.
We are looking forward to welcome you back again. Please do not hesitate to contact us before your arrival.
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadview Heights, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Incredible vacation”
5 of 5 stars Reviewed March 14, 2013

Just came back from 6 great days/5 nights at the Iberostar Dominicana in Punta Cana. We were traveling as a couple (not a family), and looking to just do nothing but lay by the poolside, eat, and drink. So here goes....

Place was immaculate...there was always some staff person cleaning, painting, trimming bushes, etc. This resort was one of the few that cleaned their beach each day. All staff was very friendly from check in to check out. The staff that cleaned our room always finished it with a towel formed into a swan, heart, etc. with fresh azalea flowers. Mini bar was always well stocked. At night our covers were turned down for us. Our room was spacious and updated, with terrazo walls and counters in our bathroom. We had a nice room overlooking the junior suite villas on the backside of the Dominicana, just above a fountain. Nice and quiet.

We thought the food and drinks were plentiful and delicious. So many choices, from meats (salamis, etc) and cheeses, various salads, lots of fresh fruit to numerous side dishes - rice dishes, mashed potatoes, boiled potatoes, etc. to various entrees, including fish, pork, meats, chicken to plain food such as pizza, burgers, fries, onion rings, mac and cheese. The resort really tries to accommodate people of various countries. Desserts were a plenty, including the massive multi-layer cake that you could cut as big a piece as you wish, the varieties of ice cream (including soft serve machine), and the little pastries that would delight all. Try the gespacho soup at the beach restaurant at lunch. Yum! There also were various ala-carte restaurants. We tried the japanese, seafood and steakhouse. you need reservations for these, but making them is a breeze. We liked them all, steakhouse the best. All staff at these restaurants were friendly, yet quite professional. At lunch time, there is a large barbecue each day at the restaurant by the beach. The smell from the barbecue is even intoxicating! A staff person also served a juice from a large bowl, but get there early, because it goes fast. We had a melon juice that was incredible...a mix of cantaloupe and watermelon juice that was light and refreshing..we realized why the juice was going so fast!

Drinks were plentiful. Servers roamed the pool area filling our requests for drinks. Alcohol was plentiful..there were no watered down drinks here. Try the mojito...yum!

Entertainment was available all day long. There is a schedule by the entrance to the beach. Bingo, archery, exercise, and group games were available to all. Also, there were companies on the grounds that would offer excursions off site. (Stay with those..don't go with the ones offered to you from hawkers on the beach that will approach you while you are walking). The activity staff was very engaging, but not overbearing. Never laughed so much. Of the shows we watched at night, one was a show that interacted with members of the audience...I was laughing so hard I was crying. One "tribute" show was amazing..it was the music of a famous american singer. Some of the dancing brought thunderous applause from the audience--the dancing ability was stunning. (I won't say more..it will ruin your surprise). Although I have to admit, these shows are geared a bit more towards the younger crowd (55 and under).

Of the clientele, this resort had a mix of couples, young adults, and families. It appeared there was something to do for everyone, at whatever level of activity they committed to.

In retrospect, we really enjoyed our stay here at the Dominicana. Truly a top notch vacation at a moderate price. Well worth the money!

Room Tip: If you would like a quiet room for children sleeping during the day, select either the backside of t...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Go_Bucks25 about Iberostar Dominicana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review
March 20, 2013
Dear Guests,
We would like to thank you for writing some comments about your stay at Iberostar Dominicana. In the name of Mrs. Helena Santos, Hotel Manager, and her team, we also thank you for choosing our hotel as your holiday’s destination.
In Iberostar our guiding principles are to provide the best service and an exquisite gastronomical experience to our valuable costumers, to be on the best beaches around the world and to upkeep our premises. We are satisfied to read that you valued positively those aspects of our Iberostar Dominicana hotel and that they made your holidays especial.
We will be happy to welcome you back again. Please feel free to contact us before your arrival.
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan City, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Nice resort ... Great Staff!”
4 of 5 stars Reviewed March 14, 2013

Booked this 3 night trip on whim and selected this resort because the price was right. I was a bit disappointed when I arrived.....the resort definitely lacks the wow factor in its appearance. The orange colored exterior seemed garish and there are several water features that house green stagnant water lacking fish or fountain.

What it lacks in appearance it makes up for in customer service. To sum it up in one word ... AMAZING! I have stayed at many resorts and this one had the best customer service of them all (including RIU and Bahia Principe). The staff went out of their way to accommodate our needs and interacted with us in such a way that even getting a towel was an "experience". In the end, the customer service was so good that I would definitely recommend staying here.

The food was good. Make reservations early. We were only allotted one sit-down dinner with our stay. When we reserved I asked if I could pay for an extra one and she gave it to us for free (so we actually got 2). Also, they will tell you that only certain ones are available. Book whatever you can then go to the restaurant of your choice. On day 2 we could only get into the seafood restaurant at 9:30pm. We showed up at the gourmet restaurant at 6:30 (with the ticket for the other restaurant) and asked if they would seat us. Initially they told us that they were full. We insisted that we wanted to eat there and they very graciously accommodated us. They have no-shows all the time so don't feel like you have to go where the openings are. The Oriental restaurant was good, buffets were good, and the gourmet restaurant was excellent. We had lobster twice while there (once cooked on a grill by the pool).

There are good brands of alcohol available....but not in every bar and you have to ask for them. They do have Smirnoff, Stoli, Jim Beam, and Bombay and they are very generous with the alcohol in the drinks. Specialty drinks (like mudslides) are also only made at certain bars. If you know what you want and the pool or beach bar don't have it, then go to the lobby bar. Bring your own insulated cup as this will cut down on trips to the bar.

Again I wasn't wowed by the grounds or the room, but staff worked hard to keep everything neat and clean. I especially appreciated that there were bathrooms very near the beach and pool. It seemed like we were never too far away from them.

The spa wasn't very good. I would skip that and get a massage back home. The hot tub and saunas are by reservation only. Again not spectacular in appearance and not open at night. If you want to get in the hot tub, book early. In general though probably not worth your time...your local YMCA or gym probably has nicer facilities as far as this goes.

The shows at night were the usual all-inclusive fare. We found the Michael Jackson show to be exceptional. It seems like every resort we visit now has a MJ show.....this one was by far the best of them all.

Again, I cannot say enough nice things about the staff. I didn't like the appeal of the resort but would return because the staff were great and the food and drinks were above average.

Room Tip: Most of the rooms have only showers. If you are a bath tub type of person make sure that you request...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jes4fun about Iberostar Dominicana Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHotelsRD, Quality Manager Iberostar República Dominicana at Iberostar Dominicana Hotel, responded to this review
March 20, 2013
Dear Guest,
In the name of Mrs. Helena Santos, Hotel Manager, we would like to thank you for choosing Iberostar Dominicana for your holidays and also for writing some comments about your experience at our hotel.
We are satisfied to read that although the first impression with our premises was not of your liking, the friendliness of our staff and our international gastronomy ensured you a pleasant stay and made you feel as a “Star” as we aim in Iberostar Hotels and Resorts. We are also happy to hear your nice words about the friendliness of our staff members despite the language barrier; I assure that in Iberostar we are all about you, our beloved guests.
We will be happy to welcome you back again. Please feel free to contact us before your arrival.
With kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Dominicana Hotel

Also Known As:
Iberostar Dominicana
Punta Cana Iberostar
Iberostar Dominica
Iberostar Dominicana Punta Cana
Iberostar Punta Cana
Dominicana Hotel
Address: Playa Bavaro | Higuey, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Business Center Fitness Center Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotels in Punta Cana
#9 Family Hotels in Punta Cana
#12 On the Beach Hotels in Punta Cana
#43 Romantic Hotels in Punta Cana
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Colourful Caribbean flair. Water sports galore. All inclusive (generous, varied buffets for all meals). ... more   less 
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