We are a family of three. My husband and I and our 14 month old son. I am a stay at home Mom and he is an executive who works very hard so we both needed a break. That should set the scene for my review! I will add as much detail as I can just to give you an idea of what is available, but also because I think it helps you know what to pack and what to expect.
If you don't want the finer details, here is the summary: If you want a place to relax and enjoy while your children are being looked after, this place is great. The room is good quality, but a little rough around the edges, the food is mostly average with some items being better than others, the service is friendly but not perfect. There are loads of activities to do and events to take part in, but it is a bit cheesy at times. (Some people love that!) Overall I think we got good value for money and had a great break in a beautiful location with friendly staff. I would say GO!
Now to the detail:
The room: We stayed in a Tiara suite which is the highest class of room offered here. They have a private pool and bar area and larger rooms with higher quality finishes. They are also seafront and all have uninterrupted views of the sea (Aside from those by the pool where you might get more people in front of your room, but withstanding that, a great view). You have a wooden deck outside with two chairs and a table and beyond that have two loungers per room on the grass if you want to lay out and enjoy the sun. We had a family suite which is laid out as follows: you enter into a small entryway room with a side table. Off of this room are three rooms, the children's room which has a TV, closet, two single beds with bedside tables and a desk with chair. Its nicely decorated in a pastel sea theme. We had the Baby Welcome pack (which I will take about later) so the baby's stuff was in there.
Then there is a shower room with a large shower, toilet and sink.
Also you have the master bedroom which is almost like a studio itself. There is a large closet with safe, desk with desktop computer (not great memory and fairly useless but its there for email etc if you need it), flat-screen TV, minibar (which is stocked with free soda and tonic water, juices, beer and milk), you have a US king sized bed which is fairly firm but mostly comfortable (at home we have a top of the line bed and its a far cry from that but it did the job), two bedside tables (one with a clock radio) lamps and small reading lights on each side of the bed. There is a fan over the bed that keeps air moving as well as A/C that kept the room quite cool despite this being the hottest time of the year here. I saw some complaints on other reviews about the temperature, but unless you need meat-locker level temps or are really overweight this is a very comfortable level. There were a few things wrong with the room when we got here, but after I called the concierge, they were resolved right away (even the leaky toilet which had a worn gasket). A man on a bike showed up with tools and parts and fixed everything in an hour. The fact that the rooms aren't inspected to ensure everything is up to standard is a possible oversight, but issues were resolved right away and I was pleased with that. The WiFi connection is pretty bad though. It does tend to drop out during the day, but I don't think there is much Club Med can do about this. I would imagine the local internet service is not as reliable as it might be in other locations. You have satellite TV with stations in several languages and I enjoyed a little American TV (I am an American living in Switzerland so this was a treat!). Most importantly you have a Nespresso Espresso machine which makes mornings easier. That's about all I can think of on the room topic.
Tiara services: With Tiara, you get breakfast delivered to your room as part of your package. We did this twice in 14 days and decided most mornings it wasn't worth it. They have a selection of things to choose from but its mostly continental breakfast and cereal. Though you can request other things from the restaurant and they will bring them. We opted against this most mornings because the amount of food they brought for two was enough to feed a family of 5 and most of it went to waste. Plus, our 14 month old was getting in to everything so it made quite a mess. It was far easier for us to walk for 2 minutes to the Hispaniola and get a large selection of items to choose from and we could limit the amount to what we could eat. I think this service would be nice for a couple or family with older kids who are looking to laze about in the morning and enjoy the ocean. They also have room service available most of the day for $3 extra charge. You can get laundry done for about $20 a bag without ironing or something like $28 with ironing. You can also use the private concierge service to make dinner arrangements for you, arrange spa services, cabs, outside tours or anything you need. Its right by the rooms in the Tiara area so you don't need to traipse all the way to the front reception.
Baby Club: We stayed from the 2-16th Sept and paid £500 for full time Baby Club care. The Baby Club is pretty centrally located near the beach and has areas for 3 age groups. The Baby Club, Mini Club and Petit Club, there is a separate area for teens called the Ramp. The younger kids area has two playgrounds and two pool areas with slides and fountains and other water features. Even if you dont use the baby club services you can use the play areas with your kids. The Baby Club is closed on Saturdays so just be aware you do need to bring some toys and entertainment for your kids. There is babysitting service you can take advantage of that is a private service or you can use the Baby Clubs night session called Pajama Club. It is about $25 a night and runs from 8pm -1am, this means there is a break from when Baby Club closes until Pajama Club opens. Baby Club operates from 8:45am to 5:30pm. They will let your baby play in the morning, then go for lunch, then nap, sometimes pool and then in the afternoons snack and sometimes a parent/ baby activity starting at 4:30. They also take them for walks and do other activities. We would spy on our son from a distance (so he didnt see us) and he seemed to be having alot of fun with the GOs and other children. My only issue was that he was not getting enough sleep during the day, but I think that is not anyones fault. The GOs in the baby area were all really nice and friendly and would say hi to my son when they saw him at dinner or around the village. Overall, a great way for Mom and Dad to have some time alone while Baby is well looked after.
They also have Baby Welcome which means you have a baby bath, stroller (though not a particularly high quality one), bottle warmer and a pack and play in your room when you arrive. It does mean you dont have to bring your own which is nice. Though I must warn you there isnt a car seat from the airport to the village. We took a chance and held baby on our laps for the two mile journey, but some may prefer to bring their own for the cab ride and especially if you plan on taking your kids on trips to local villages or other day trips.
The Restaurants: We stayed in an off season period when there were only a couple hundred people in the village. I think at peak its about 1,600 guests and during our stay we've had about 200-300 or so people here. So access to restaurants and other facilities has been very easy. As we were Tiara guests we always had a table reserved for us on the patio area of the Hispaniola restaurant near the ocean every evening. I can imagine during peak times, this benefit would be even better as I can imagine tables would be hard to come by. There is another restaurant that was closed for renovations, the Cielo bar near the main pool which has snacks and drinks and Celeste bar which is open between breakfast, lunch and dinner times for snacking. The Celeste does have an advantage in that you can get made to order food which is fresh and delicious. The fish and steak were wonderful.At the main restaurants the food is served buffet style and for breakfast you generally see the same options of eggs, bread, cereals, fruits, etc. lunch is also fairly similar and every evening you will have a theme with a dress code and different styles of food. Overall the food was ok. I am somewhat picky about food and normally cook gourmet meals every night for my family as I enjoy it. Here the ingredients are not top of the line and the dishes are average. Though I must say some of the dishes were better than others. I am certainly looking forward to getting back to my home cooking after two weeks of buffets, I think you can probably find something for almost anyone but if you are used to gourmet food, this will not live up to that standard. However, it is pretty good for a buffet style. The only downside is (as mentioned in other reviews) the birds that will swoop down and nip on the bread and other food and poop on tables and people. But this is to be expected for a place with an open air dining area. It wasn't so bad that it was unlivable, but it is sometimes slightly annoying.The drinks you get at the bars and around the village are not top of the line either, the alcohols they use are pretty cheap, but it does the job, there is only one wine of each white and red and one beer on tap at the restaurants. You can pay extra for more expensive options, but be warned, if you are a whiskey snob, the Johnny Walker Black is NOT the same quality as you would find the UK, it is a cheaper blend. Most people probably wouldn't notice, but if you are a connoisseur then be warned.
Activities: There are quite a few, including golf, tennis, archery, swimming, windsurfing, sailing and as far as I know, they are all included! I tried a few, but mostly was laying around doing alot of nothing. The equipment seems to be in decent condition and of good quality. There are also fun activities like shows and games and parties that you can take advantage of too. We didnt because of our baby getting up everyday at 4:30-5am because of the time difference. We were in bed by 9 every night. Boring I know! haha.
GOs: They were great. Many sat with us during meals and we chatted about their lives. These jobs give people a chance to move around the world, meet people and try out different jobs. We met quite a few career GOs who had been working for Club Med for many years. They are happy, friendly, will say hi around the village and it makes for a nice environment.
The property: The beach was lovely and the village is quite walk-able (though some people have complained, but I can only guess they are used to driving everywhere). If you for some reason cant walk, there are carts that will take you where you need to go. You will notice people quietly working to keep the grounds neatly trimmed and clean. I thought it was pretty well looked after and nice to enjoy. The beach is regularly looked after to remove seaweed and to keep sand from getting too piled up in any areas. Overall a great village to enjoy.
Health: I must warn you, we also got tummy upset as many have described. If you travel alot like we do, you know this happens quite frequently abroad in less developed areas. There is a doctors office in the village and the doctor is a lovely man who is also a pediatrician. He gave us some pills and we were all better in less than 24 hours. So I don't think there is too much to worry about and it certainly didnt ruin my vacation. If you want to avoid it at all costs, avoid uncooked foods and wash your hands alot. We were willing to go for the tropical fruits and other items that are higher risk and in the end it didn't make too much of a difference.
Well that's all I can think of. Hope this was useful!
We stayed in the Tiara rooms and they are wonderful if you want to have an uninterrupted view of the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.