We just returned from a week at Melia Caribe Tropical with our 3 sons, ages 8,7,& 4 and we absolutely loved it!! We too, read many negative reviews and we were a bit worried, but the hotel and the staff exceeded our expectations!!! We upgraded to Royal Service (negotiated the price) and then stayed in a villa, building 46, right across from Gabi and a 1 minute walk to the main lobby. Our room was VERY clean, the bed was VERY comfortable, and the refrigerator was always stocked with canned beer, coke brand soft drinks, bottled water, juice, and milk. We ordered room service breakfast and pizza in the afternoon for the boys a few times. They were very quick to deliver!
Thank you to Pedro our butler. He provided excellent service! He prepared 2 bubbled baths with flowers for us and arranged our dinner reservations. He checked in on us to see if everything was going well and one evening, he even had a horse and carriage pick us up for dinner. The boys loved it!
We enjoyed the large resort because we were never bored! The boys loved riding the trains and on the golf carts, and if we wanted to walk, then we walked. We never had a problem catching a ride. The boys attended the kid's club 2 half days and went zip-lining, bungee jumping, rock climbing, etc. They had a blast! Thank you to Guilermina and Perla and the rest of the staff there for making their trip extra special. We also booked Guilermina and Perla for babysitting 2 evenings to enjoy the music and casino.
As far as the food was concerned, there was a large variety, some really good, some just ok. As far as the service in the restaurants was concerned, some waiters were excellent, some were ok.
Overall, the resort was a beautiful, quiet, peaceful place with relaxing clean pools and excellent service. Thank you to Evelyn at the Gabi pool. She provided excellent service!
OUR BIG TIP: Tip!!!! A few dollars here and there to let the staff know how much you appreciate their hard work goes a long way. The service we received was excellent!
Thank you Melia for a fun & relaxing family trip. We really enjoyed our time. We will be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warms regards from Punta Cana.
We would like to thank you for having selecting us as your holiday destination as well as for sharing your experience in our property.
We are truly content to read your kind comments on regards to your recent vacation experience with us. As a service oriented company we are aware that our staff is the most important asset we have, we are happy to know that in your case you were provided with the best attention, which is our main objective.
We sincerely appreciate your comments regarding the attention provided by Pedro, Guillermina, Perla and Evelyn, we feel proud of their level of services that surpass our client´s expectations. You can be assured that we have shared your comments with them, as a recognition of their great job.
Once again, thank you for your preference and the time taken to share your opinion, it will be a pleasured to welcome you again here in your home away from home for another vacation experience.
Web Community Liaison
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.