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“SAD” 3 of 5 stars
Review of Melia Caribe Tropical

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Melia Caribe Tropical
4.0 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #29 of 100 hotels in Punta Cana
Taos, Missouri, United States
1 review
2 helpful votes 2 helpful votes
“SAD”
3 of 5 stars Reviewed October 14, 2013

I am very upset. My husband and I went here for our honeymoon and we loved it so so much that we planned while we where there to come back every year. When we got home and told our kids we wanted to share such a great place and wonderful people with them they where happy..... Well then we found out our family is to big to take them well there is 6 of us and we cant all be together. This makes us very sad. This is a family resort but wont allow big family's to be together. I wish this would change. Now we have to find a different place to go and hope it is just as great! But I do know we will not go back because we are unable to be a family! Plus they have no room service and they don't have much life at night but a show that is not really good at all. Very sad about this.

Room Tip: Don't choose one Because you get a tub or whatever. You don't spend any time there at all so...
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, October 15, 2013
Dear Nicole H,

Warmest regards from Punta Cana.

We sincerely appreciate the time you have taken to public your feedback and valuable recommendations towards the improvement of our services. It is only through our client´s comments that we are able to identify the areas where we need to improve and provide the necessary measures as to avoid them from reoccurring.

We are saddened to know that in your recent vacation you were disappointed with some services due to the room distribution of our hotel. We truly regret any inconvenience or bad feelings that this situation may caused you. We are aware that there is always room for improvement which is why we appreciate your valuable comments; these are being using as a tool of improvement.

One more time, we reiterate you our gratitude for the time taken to share with us your opinion and make us aware of the situations that arise you and your family during your stay with us. We are glad to know that besides the circumstances you were able to enjoy of your vacation period in our property.

We truly hope to have the chance to welcome you again in a future occasion and have the opportunity to change the bad feelings this stay may have left you.


Regards,

Helia Estrella
Web community Liaison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,896)
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English first
NY
1 review
5 of 5 stars Reviewed October 14, 2013

OMG the best time ever!
It was great to choose Melia Caribe Tropical Resort to celebrate our 30th Anniversary. We felt very welcome by everyone but especially Guest services Helia for surprising us with Champagne, fruits and candies when we returned to our room from the lovely beach; Melia Club concierge Manuel Garcia made our visit very special and made sure we were well taken care of; Francisco Garcia and Welingson Pacheco who were extremely friendly and outstanding in their service at the restaurant; and the choreographer Javier who organized wonderful activities and very professional nightly entertainments all of which added up to make it a special vacation.
Selwyn/Sally

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, October 17, 2013
Dear Salsesukho,

Warmest regards from Punta Cana.

We would like to extend you our gratitude for taking the time to share your experience in our property. Our main objective is the total satisfaction of our guests, which is why we are pleased to know that your case was not an exception and your 30th anniversary celebration was beyond your expectations.

We truly appreciate your kind comments regarding the services and attention provided by many of our staff, as service oriented company we feel proud of their level of services that surpass our client´s expectations. You can be assured that we have shared your comments with them.

Thank you one more time for having taken the time to public your comments and impressions, regarding your vacation.

Regards,

Helia Estrella
Web community Liaison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2013 via mobile

The place is just beautiful. The staff is very friendly. Our butler Alex was wonderful. He took care of all of our needs. The restaurants are just beautiful and the food was great. The lobby was magnificent. I would definitely go back.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, October 15, 2013
Dear Francine F,

Warmest regards from Meliá Caribe Tropical.

First of all we would like to express you our gratitude for having selecting us as your vacation destination, we also thank you for taking the time to public your impressions, it is only through our guest comments that we are able to continue in the pursuit of excellence.

We are pleased to know that you have experience an awesome vacation in our property thanks to the services and attention provided by Alex one of our Butlers; is thanks to our Employees that we are able to accomplish our goal – the total satisfaction of our guests. Please be sure we will share this comment with the Royal Service staff.

We sincerely hope to welcome you again here in “your home away from home”.

Kind regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

We loved our first trip so much ( four years ago) that we keep coming back to the same resort year after year. To experience pure delight we recommend that you take the royal service. Private pool, private beach section and your own private Gabi club for member and royal service guests. The food is excellent, but by far the best attribute to this resort is the service. If you get the chance to get served by Lewis, Evelyne,Alex,Ramone,Martin,Wilson or David you will be treated like royalty. Be convinced, this is the place to relax and be entertained.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, October 15, 2013
Dear Jennifer2,

Warmest regards from Punta Cana.

We would like to express our gratitude for having selecting us as your holiday destination. We feel glad to know that you enjoyed your recent stay in our Royal Service area specially for the attention provided by our Food and Beverage staff. Our main objective is the total satisfaction of our guests, which is why we are pleased to know that your case was not an exception.

We truly appreciate your kind comments regarding the services and attention provided by some of our waters of Gabi Club, as service oriented company we feel proud of their level of services that surpass our client´s expectations. You can be assured that we have shared your comments with them.

Thank you one more time for having taken the time to public your comments and impressions, regarding your vacation experience with us.

Kind regards


Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2013

My sisters and mum just returned from Melia Punta Cana. I must say I was a tad concerned on booking during hurricane season, but it wasn't an issue, the rain occurred in the wee hours of the morning, hence we experience beautiful sunny days. This was my third return to the Melia Punta Cana and each time I love the place even more. I have travelled to many tropical islands, and hands down the Dominican people are by far the most friendly , loving people. They always share a smile and make you feel welcomed to their island. This resorts has many fabulous restaurants, the food and the presentation is first class. The gardens are forever being groomed, the grounds are immaculate, truly a tropical paradise!!! They are presently doing some major upgrades to rooms and they tore down one of the the breakfast places at the beach. I can't wait to return to see the change. My only suggestion would be to have one bar closer to the beach. And for the shopaholics, a high end shopping mall is directly in front of the hotel. Michael Kors, Guess, Diesel, Swarovski, Hard Rock, and a Liquor store if one needs to improve on the wine selection.

Room Tip: I like the lower rooms close to the pool.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, October 15, 2013
Dear Diana Z,

Warmest regards from Punta Cana.

We would like to thank you for having taken the time to share and public your comments regarding your recent stay in our property.

We are pleased to know that you have a wonderful experience in our hotel area and that you found our services above your expectations.

Thank you for your comments in reference to the friendliness of our hotel staff; Our hotel is passionate about customer satisfaction; our goal is to build strong and trusted customer relationships and therefore we are happy to know that many of our staff went of their ways to make your stay a memorable one. enjoy our facilities and services during your family vacation as we make consistent effort to pleased and satisfied our guest during your vacation stay.

We do hope to have the opportunity of welcoming you in another occasion.

Kind regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hatboro, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 13, 2013

I have had the privilege of spending the past seven birthdays at this amazing resort!! Arriving this year was incredible!! People came over and hugged us both and stopped if they were doing something else just to give a special greeting. Even coming to our room after their shift if they missed us cause they heard we had arrived, where else can you get that type of reception upon arrival?? Our requests for our building choice was granted without question and we were taken there immediately. We do stay in the Royal Service area and we would not do it any different. To start we had Hector and Juan as our concierges, and they were wonderful. Juan we had the year prior, and Hector had only been there for 8 months. BOTH made sure we never NEEDED anything. Thought of things before we even requested. Evelyn works the Gabi Pool service and had our two drinks ready at the same time everyday. Then you have Louis and Christian at the Gabi Bar who never let our drinks be empty. Made wonderful, cool and refreshing beverages everytime. We had Martin and Bladmir for our waiters most of the nights. They also made sure to have our first round of drinks and Shrimp salad app on our table within minutes of arriving. Ray, my special friend, works in the VIP lounge. Hugs every night we went in and made us feel like a million dollars. She is amazing and will be sure to make you feel very welcome. Pablo was given a promotion but still made his way to our room to say "hello' to us and also called to make sure we were enjoying our trip. Again, not sure where else you can go and feel this welcome. We have already decided our next year trip, over birthday again of course, and upon leaving hugs were given and "see you next year" was heard from all. This is a resort that you can really call home and they want you to be the MOST relaxed you can be. They go out of their way to make it the best time you could ask for. I LOVE calling this place home away from home, and the staff truly are my second family!!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, October 14, 2013
Dear Terianne22,

Warmest regards from Meliá Caribe Tropical.

We would like to thank your preference and confidence to our Meliá Caribe Tropical for the enjoyment of your recent vacation. We are glad to know that you are planning your upcoming vacation; It is always a pleasure to welcome our loyal guest and surpass their expectations in every opportunity.

Our hotel is passionate about customer satisfaction; our goal is to build strong and trusted customer relationships and therefore we are happy to know that you have plenty enjoyed our facilities and services one more time. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff and services; It is thanks to our Employees that we are able to accomplish our goal – the total satisfaction of our guests. Please be sure we will share this comment with our Royal Service team, as a recognition of their great work.

We will be more than honored to welcome you again here on here in “your home away from home.”

Regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 13, 2013

The Melia Caribe Royal Service is 5 stars. The Staff uniforms are clean and crisp. Service is quick and unobtrusive.
The Butler will pick you up a golf chart, ferry you to the restaurants, beach or escort you the local shopping or banking center.

Pablo Martinez, our Butler in a word is awesome (promoted while we were there). He has a "can do" attitude. Ask for Pablo, he will make it happen. Also Anny Gonzalez in the Tropical Lobby area member services. Zairy Paulin checked us in, answered all our questions, made the dinner reservation and was our "go to" person. If you request any or all of these folks you cannot go wrong.

Room Tip: Request the 46, 47 0r 48 Bldg, across from Gabi restaurant and pool.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeliaCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, October 14, 2013
Dear c r,

Warmest regards from Punta Cana.

We would like to express our gratitude for having selecting us as your holiday destination. We feel glad to know that you enjoyed your recent stay in our Royal Service area specially for the attention provided by Pablo, Anny y Zairy. Our main objective is the total satisfaction of our guests, which is why we are pleased to know that your case was not an exception.

We truly appreciate your kind comments regarding the services and attention provided by our hotel staff, as service oriented company we feel proud of their level of services that surpass our client´s expectations. You can be assured that we have shared your comments with them.

Thank you one more time for having taken the time to public your comments and impressions, regarding your vacation experience with us.

Kind regards


Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Melia Caribe Tropical

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#23 Family Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#26 Romantic Hotel in Punta Cana
#26 Top resorts Hotel in Punta Cana
#27 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Caribe Tropical 4*
Reservation Options:
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Also Known As:
Punta Cana Melia Caribe Tropical
Sol Melia Punta Cana
Melia Caribe Punta Cana
Melia Punta Cana
Melia Caribe Tropical Punta Cana
Melia Tropical Punta Cana
Melia Hotel Punta Cana
Melia Caribe Tropical Resort
Punta Cana Melia Caribe Resort

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