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“Excellent Resort” 4 of 5 stars
Review of Melia Caribe Tropical

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Melia Caribe Tropical
4.5 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #33 of 101 Hotels in Punta Cana
Santo Domingo, Dominican Republic
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent Resort”
4 of 5 stars Reviewed September 26, 2013

We had an excellent vacation here. But, I only have one bone to chew, and it is a big one. The resort is vast, and September and October are one of the hottest months in Dominican Republic. Needless to say, the walk from the room to the lobby/restaurant areas would leave us exhausted, and sweaty.

The only mode of transportation is a so called train, which is really slow, and it takes a wait time of 30 minutes to arrive at a certain stop, and an additional 15 minutes to get to the place. Needless to say, any reservations you have made at any restaurant is gone, unless you get ready and leave 1 hour earlier. Certainly, not something I would love to do on a vacation. We were supposed to be picked up at 7.30 AM for La Isla Saona. Despite making a call in advance, no one came to pick us up from the rooms, and we were 30 minutes late. Also, none of the rooms have a sea view, there are a bunch of them that have a pool view, but why would I like to look at the pool?

That apart, the resort is amazing, the beach is really beautiful, the staff is extremely helpful, and everyone speaks English. The food is out of this world, there is always fresh fruits, fresh meats and desserts. The drinks are really good too, and the Melia shopping mall, attached to the resort is one of the best places to shop in Bavaro.

Room Tip: None of the rooms have a sea view, request for a room close to the reception.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, September 27, 2013
Dear kakashi_sensei;

Warm regards from Punta Cana,

First of all we would like to express you our gratitude for having selecting us as your destination. We also thank you for taking the time to public your impressions, it is only through our guest comments that we are able to continue in the pursuit of excellence.

We are glad to know that you had an excellent stay with us and plenty enjoy of our facilities and services. We would like to have the pleasure of welcoming you in another occasion here in “Your home away from home”.

Regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2,130)
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English first
Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2013

We went to Melia Caribe Tropical for our 25th wedding anniversary, based on reviews and recommendations from very good friends. It was an experience of a lifetime! We had the Romance Suite with Royal Service located closed to the beach and pool. The suite was beautiful, clean and very romantic. Our butler, Samuel, made our stay extra special. He treated us like royalty and like we were family. On our anniversary, Samuel had a Jacuzzi bath waiting for us when we returned from the beach with rose petals and a special anniversary note. That evening, he surprised us with a horse drawn carriage to take us to dinner. It was extraordinary! Each day, Samuel would shuttle us around in the golf cart, make our reservations for our dinners and he really made our trip extra special with his excellent customer service. On our last day, Samuel was off and we really missed his special treatment.
The entire facility is beautiful and has finely manicured landscaping. The beach was amazing. Very calm warm water, smooth powdering white sand and relaxation only to be dreamt of. On the beach, drinks and snacks were brought to us frequently and you wanted for nothing. The security on the beach was also wonderful by keeping the peddlers away – even though the cute kids selling peanuts were adorable. LOL!
The food was delicious too! We ate at the Gabi and the “premium” restaurants and the food was great. The fresh fruit was the best I’ve ever had – I miss the pineapple and mango each day. Room service food was fair, but it was very convenient when you did not want to go out to eat each meal. The gentlemen bringing food and drinks via room service provided excellent customer service and made sure we had everything we needed – bottled water, juice, sodas, wine and Presidente Light, which we liked too.
Make sure to book your excursions through the resort only. The guys on the beach seemed pushy and we had an incident with one, who was aggressive when we did not book through him directly. The Dolphin Island excursion was awesome!
You will not regret staying here. We plan to come back with our children and we definitely want to have Samuel take care of us again. We were so impressed with his service and special touches to make our trip memorable.

Room Tip: The romance suite was great - close to beach, wifi, room service, etc.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, September 27, 2013
Dear Family_Values;

Warmest regards from Punta Cana,

We would like to thank you for having selecting us as your holiday destination. As a service-oriented company, our objective is not only to fulfill, but also surpass our guests' expectations therefore we are glad to know that the services provided during your vacation meet your expectations.

We are pleased to know that you have experience an awesome vacation in our property thanks to the services and attention provided by our co workers. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Samuel Reinoso from our Royal Service staff ; it is thanks to our Employees that we are able to accomplish our goal – the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We cannot wait to welcome you again here in "Your home away from home” and create new unforgettable moments in your vacations with us.

Regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
1 review
5 of 5 stars Reviewed September 26, 2013

Jean Carlos in the concierge club at the breakfast was the best man I ever met. He was kind, friendly and intruduced us to the Club Melia. I give him five star for his job at the hotell.

Thank You.
Ewa with family from Sweden.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, September 27, 2013
Dear Ewa W;

Receive our warmest regards from Punta Cana.

I would like to thank you for your preference in selecting our Meliá Caribe Tropical Resort for your vacation. We are pleased to read that you describe your stay in our property as wonderful.

It is a pleasure to know that Jean Carlos Supreme of our Club Melia gives to you the best service during your stay and that you says that the service is a five star.

We will be more than honor to welcome you again here in “Your Home Away from Home.”

Regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013 via mobile

A friend and I stayed for 5 days/4 nights at this all inclusive resort. We utilized Olympus Tours to take us from airport to Melia Caribe Tropical. Once at resort we were greeted and escorted to check-in. Check-in was quick. At check-in they will try to get you to upgrade to Royal Service, but we didn't and our experience was more than what Royal Service could offer. The rooms were spacious, the bathroom was a good size and everything was super clean. Our view from the room was nice. We didn't stay in the buildings by the swamp/mangrove areas so no Mosquitos bothered us. We did have ants in the room but you can get your room fumigated by filling out the form on your room's door. We were also conveniently located near the lobby and restaurants and did not have to catch the free shuttle to get there. We did have to catch the shuttle to the beach area. One day we walked to the beach and got there in 15 minutes. All the staff and workers were extremely friendly and made sure the guests had a great time. Housekeeping was prompt and anything you needed was done in a timely manner. The food was fresh and great. The only restaurant that had mediocre tasting food was American Grille. During our last night we ate at The Dominican restaurant and we had a great waiter named Juan Ferreira. We was serenaded while eating dinner on our first night. The entertainment for the children and adults in the theater area was great. The live music in the lobby bar caused everyone to get up and dance including the staff.
Also try the all day safari with Bavaro Runners it was a fun, historical, and a humbling experience.
The beach was clean, but not 100% seaweed free like some websites claim. There was not many local people on the beach trying to sell things or get you to sign up for excursions, which was great.
If you are worried about a language barrier, do not fret. My Spanish is very limited, but not speaking Spanish at all was not a hinderance.

Con: the staff in the all white uniforms trying to get guests to sit in on a lengthy presentation about buying a time share kind of deal. I'm in my early 30's so definitely was not interested in that so by day two they got the message to leave us alone about that.

All in all, I felt welcomed in a family like setting and would definitely stay at this all inclusive resort again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, September 27, 2013
Dear KompassionateDr;

Warmest regards from Punta Cana.

Thank you for your review, we truly appreciate that you have shared your special vacation experience in our property. I am Helia Estrella, Web community liaison. It is through the valuable observations of our clients that we are able to achieve our main goal, which is being able to create unforgettable memories.

Our hotel is passionate about customer satisfaction; our goal is to build strong and trusted customer relationships and therefore we are happy to know that you have plenty enjoy our facilities and services during your vacation.

We will be more than honor to welcome you in another occasion here in “Your home away from home.”

Regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglasville, Georgia
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 25, 2013

We booked through Costco travel services. We found their agent at the airport and were speedily transported to the resort. The staff were all very polite, accommodating and friendly. We met Giancarlos ( the on-site Costco agent) the following morning - he was terrific! He took great care of us and booked our excursions for us. We moved rooms after the first night due mainly to noise and they placed us in one of the newly renovated rooms close to the beach. Room was great and we enjoyed walking to and from the restaurants. The pools were great, landscaping very nice and the beach is cleared of seaweed and debris early every morning. This resort does an outstanding job of pleasing their guests. By the way, the food from the buffets to the restaurants was very good also. No complaints at all. We would definitely stay here again.

Room Tip: Dinner reservations need to be booked one day in advance. Book early!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, September 26, 2013
Dear Poethunter;

Warmest regards from Punta Cana.

I would like to thank you for having taken the time to share and public your comments regarding your recent stay in our property.

We are pleased to know that you have a wonderful experience in our hotel and that you found our services above your expectations.

Thank you for your comments in reference to the beauty of rooms, our services, our restaurants and hotel facilities; we constantly make our best efforts to be the scenery in which take place spectacular experiences that create long lasting memories to our visitors.

We do hope to have the opportunity of welcoming you in another occasion.

Kind regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobbs, New Mexico
1 review
5 of 5 stars Reviewed September 25, 2013

I loved everything about this hotel. Our room was great, the service was excellent, and the people treated us great! A double thumbs to Radalf G, Martin Feliciano, Padro, Christian and David. They all took extra good care of us!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, September 26, 2013
Dear Joann P;

Warms regards from Punta Cana.

We would like to thank you for your preference and loyalty to our Meliá Caribe Tropical. We are glad to know that we have accomplished our goal, your total satisfaction with our services.

We truly appreciate your kind comments regarding the services and attention provided by Radalfi G, Martin Feliciano, Pedro, Christian and David of our hotel staff, as a service oriented company we feel proud of their level of services that surpass our client´s expectations.

We sincerely hope to have the opportunity to welcome you again in a future occasion.

Regards,

Helia Estrella
Web community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2013

This was our 3rd Stay at Melia, and once again excelled all expectations. My elderly parents, also joined us for this trip. My mother has early stage Alzheimer's and the hotel staff were absolutely fantastic. The grounds to this hotel are vast, and we had a few occasions where my mother disappeared, one phone call to reception and there were security guards on motorbikes at the ready to help locate her, and all waiter staff were very patient with her frequent confusion.

Special mention and thank you to Lucy Vidal de Sosa, she has always gone out of her way to ensure my holiday plans are fulfilled to the letter. And her reassurance saved me a lot of worry while travelling with my parents.

I have never experienced such excellent customer service, every member of staff is genuinely happy, nothing is too much trouble, and all are friendly, ready to ensure your every need is tended too.

The food once again a really good standard the Royal Service Gabi is delicious with a good variety, my favourite a la carte is French, followed closely by Mexican, American and International (special mention to Robert Peguero we met him on our first stay and he has treated us like royalty every time we have dined in his restaurant since).

We have upgraded twice to the Royal Service and we would definitely recommend to upgrade if there is availability. The rooms / Gabi restaurant / Gabi pool / Golf Carts and genuine drinks are definitely a good reason to try Royal Service.

This was our 3rd visit and am sure there will be plenty more. It is very difficult to find a package holiday to this hotel from the UK as the main tour operators do not have the Melia as an option. but I always manage to go out of my way and find a way.

I am looking at taking a Wedding Party to Dominican next year to hopefully have a Flawless Wedding day, as you can tell from this review I will be putting Melia at the top of my list of hotels, should I find a tour operator that can supply this package to my large travelling party.

I would definitely recommend this hotel, to anyone looking to stay in Punta Cana whatever the occasion. As I will definitely be returning in the not so distant future.
If anyone requires any specific information I will be very willing to answer any questions.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, September 26, 2013
Dear AnnaJRichards;

Warmest regards from Punta Cana,

We sincerely appreciate your preference to our Meliá Caribe Tropical for the enjoyment of your recent vacation and for let us know the details about your stay.

We are pleased to know that you have experience an awesome vacation in our property thanks to the services and attention provided by our co workers. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Lucy Vidal and Robert Peguero from our staff; it is thanks to our Employees that we are able to accomplish our goal – the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We would like to have the pleasure of welcoming you in another occasion here in “Your home away from home”.

Kind regards,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Caribe Tropical

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Casino Hotel in Punta Cana
#23 Family Hotel in Punta Cana
#24 Spa Hotel in Punta Cana
#26 Romantic Hotel in Punta Cana
#27 Luxury Hotel in Punta Cana
#27 Top resorts Hotel in Punta Cana
#29 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Melia Caribe Tropical 4.5*
Reservation Options:
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Also Known As:
Punta Cana Melia Caribe Tropical
Sol Melia Punta Cana
Melia Caribe Punta Cana
Melia Punta Cana
Melia Caribe Tropical Punta Cana
Melia Tropical Punta Cana
Melia Hotel Punta Cana
Melia Caribe Tropical Resort
Punta Cana Melia Caribe Resort

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