We stayed at the Melia Caribe Tropical in the Royal Service section of the hotel through RCI in room 4827. Directly across from the Gabi restaurant. Perfect location. I just wish we had been in building 48 with a pool view instead. The trade off was it was a very quiet spot.
There are great staff in the hotel and not so great staff in the hotel. Any contact with reception was a chore. On arrival the bell boys greeted us and showed us to the VIP reception. On contact with reception the lady seemed annoyed and ran through our VIP privileges so fast it was impossible to absorb. Any call to reception I was immediately put on hold. It felt like these ladies were extremely overworked. Our private butler took us to our room, told us he had 3 days off in a couple of days and did not hear from him again. Our impression was that having a butler he was to do private room service, bar service, keep our room in order etc. but not at all. Didnt really see the point in a butler after that. Our room was cleaned very nicely by the maid daily. No complaints there. The maid went out of her way to accommodate us with any requests.
We enjoyed most of the restaurants but the Gabi restaurant by far had the best food. Really there was no need to go to any of the other restaurants. The service and the staff were by far superior. We enjoyed great service from Raymond and Aiphonso. Alphonso gave my husband a hug which was very touching. Evelyn kept us very happy at the Gabi pool bar and found David Reyes at the Royal Service beach bar gave exceptional service in every way possible.
The staff on a whole do everything they can to make your stay the most enjoyable vacation they can. A great holiday and would definitely go to the Royal Service section of the Melia again!
If in the Royal Service section pick building 49 and ask for a pool view but bear in mind there will...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 19, 2013
Report response as inappropriate
Warmest regards from Punta Cana
Thanks for your commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one. We are so happy because you had a fantastic vacation in our hotel.
We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Ramon, Alfonso and David Reyes; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.
Hope to see you again at your “Home away from Home Melia Caribe Tropical”.
Web Community Liaison
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.