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“Go elsewhere” 1 of 5 stars
Review of Melia Caribe Tropical

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Melia Caribe Tropical
4.0 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #30 of 100 hotels in Punta Cana
Toronto, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Go elsewhere”
1 of 5 stars Reviewed December 10, 2012

I've travelled to Mexico, Costa Rica and Dominican Republic several times. This is by far the worst hotel I have been to. The only good thing is Gabi if you pay extra for Royal Service and the kids club. You get hounded by the Vacation Club....stay far away from it. The service is mediocre at best and the other negative reviews are pretty acurate.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 12, 2012
Dear tjvango;

Warmest regards from Punta Cana;

Thanks for your commentaries; I am Helia Estrella, Web community liaison. Beforehand I want to apologise for the incommodities you had during your vacations in Melia Caribe Tropical. For us it is great value to receive our guest’s observations for it helps us maintain and improve the quality service that we provide on current and future stays.

The concept of the Vacation Concierge is created to introduce our Vacation Club to guests. Their main job is to provide service to our guests, such as orientation and maps of our property, making reservations for dinner, providing information about local excursions and attractions, and to help make our guests aware that our Club Melia does exist and that we welcome any and all to visit and gain more knowledge about the concept.

Please accept our apologies for the experience during your visit and any inconveniences that this may have caused. Thank you so much for bringing these comments to our attention so that we can continually improve our service. If you wish to contact us on a private matter you may reach us at calidad.melia.tropical@meliacaribetropical.com.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,942)
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English first
Round Lake, Illinois
1 review
5 of 5 stars Reviewed December 10, 2012

Great stay. We liked it very much, very friendly team, and especially Juan Marvel, he proposed the royal service was very good. Thank you very much Juan, we are very glad to meet you!!! Recommend this hotel it is one of the best.

Room Tip: Royal service!!!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 13, 2012
Dear Ed K;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Juan Manuel; it’s thanks to employees like him that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2012

The placed is beautiful and unique. The hotel is clean, the food is great and over all the staff is amazing. They literally make you feel like home. My daughters had a great time and loved it so much that we cant wait to go back next year. I would like to give special thanks to Eliceo Regalado, Rafael Martinez and Yesenia Javier from the Lobby Tropical for their great service. I also, would like to thank Cristian Martinez from the arcade for his attention and service with my daughters.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 12, 2012
Dear itenorio;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; is a pleaure to us to know that you have had an amazing time; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Julian Eliseo Regalado, Rafael Martinez, Yesenia Javier and Cristian Martinez; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gadsden, Alabama
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 10, 2012

I have been to Melia in Punta Cana 5 times and just booked another trip next month. It is one of my top two places in the Caribbean....just beautiful...tropical...great selection of restaurants at the all inclusive property...I have never had a bad meal at any of the restaurants that I have experienced. The beach is gorgeous..pool is one of the prettiest I have ever seen....rooms are comfortable and spacious and clean. It is a huge property but they provide transportation if you don't want to walk the property...but I love to walk, so it is not a problem for me. I would highly recommend this property if you are traveling to the Dominican Republic.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 12, 2012
Dear cdforsman;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one, is a pleasure to us knows that you have had a really amazing time.

Please, contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owen Sound,Ont
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 10, 2012

Because we love this resort we decided to give a special treat to Nancy"s daughter, husband & 3 grandchildren (ages 6,9,12) and take them to our home away from home. We had Johnny look after our room request in Royal service for a 1 bedroom master suite & adjoining Master suite. When we arrived everything was ready for us. There was plenty of room for the 7 of us .
Our family was very impressed with the service they received at Melia. The royal service staff attend to every need. With our grandchildren being new travellers ..Miguel & everyone at the Gabi restaurant made sure that everyone had food that they liked..like Claire (6 yrs old) Plain burger fries & buffet.... We had many great family meals as the food is excellent & everyone has enough choice to find something they will enjoy. Pablo & all the guest service staff could not do enough & were always available to help.. They are just a phone call away to guide & assist. Like when the children wanted to go see gardeners cut down coconuts..they just called & were picked up & taken to where this was happening on the resort..a special memory they will not forget. Pablo heard The Grandparents were babysitting so mom & day could go out by themselves fora date night and he made sure they had dinner reservations & made a special pick-up to take them to dinner. He arrive with a horse & carriage to take the parents to dinner, everyone was impressed, then he said for us to go get a drink & they would be back to make sure the children had a ride & tour as well...service above & beyond our expectations.
The pools, staff, gardens made this family vacation so GREAT!!! The family will have so many memories . They have made great friends with many staff & we all look forward to many more trips to Melia.. Our sincerest Thanks to all our special friends at Melia...we consider the staff family.. To all our Melia family see you again soon.....why would we go anywhere else!!!

Room Tip: Royal service is the best way to go....special check-in...private Gabi restaurant with no reservatio...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 13, 2012
Dear Gordon K;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Johnny, Miguel and Pablo; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 9, 2012

Booked my vacation thru Travelocity, after reading the reviews on tripadvisors, I was a little apprehensive of staying at the resort. My experience with the Melia Caribe Tropical was great (Dec. 4th -8th). The grounds are magnificent and well kept. My only true complaint would be that the facility is enormous. Either you are going to be at one end close to the restaurants or at the other end close to the beach, you decide which is more important to you. I preferred the beach. We were in Bldg 10 which was close to the beach, Spa/Gym, and one of the open restaurants. A few things that will make your trip great. A little Spanish goes a long way. Make your dinner reservations with the kiosk. Have patients with the trans that transport you throughout the facility. The frequency picks up later in the week. The beach was great, plenty of activities to do. If you have kids, they have all kinds of stuff to keep them occupied. The MJ Experience show on Tuesday night was hilarious, the break dancers were awesome at the end of the show. Food was good, offered a lot of variety. When we didn't like what was at the specialty restaurants we would go eat at the main buffet (International). We did not do the Royal Service and still felt the same warmth, friendliness and hospitality from the staff. My only true complaint is that when calling guest services it took too long to fulfill request. I needed an extension cord for my breathing machine and I did not get it after requesting it twice. Need sheets changed on 1 of the days and did not get done. Outlets are across the room, so if you have machines that need to be bedside, bring your cord. Bring plenty of bug spray (mosquitoes were on the attack). I would recommend this resort, again it is what you make it. After a few drinks it won't matter anyway.

Room Tip: If you want closer to beach bldg 6-20, if want closer to restaurants bldg 29-40. Tips goes along wa...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 12, 2012
Dear Lstravel71;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one, is a pleasure to us knows that you have had a really amazing time.

Please, contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canastota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

My son and daughter in law were married at Melia Caribe Tropical in Punta Cana over Thanksgiving week 2012. The entire trip and experience was first class! I want to thank the entire staff for their excellent service. I would like to give special thanks to Pablo Martinez Garcia who began the trip as our "butler" and ended the trip as a new friend. Pablo took care of all of us, which in total was 51 people. His attention to detail and his recommendations of activies and things to do and see were spot on. We traveled with 13 children under the age of 14 and Pablo gave special attention to the smaller ones taking them for rides and showing them the resort. I would also like to thank Luis Sena, Evelyn Cuito, David Luis, Jose Flores and Johnny Onorio who were the attentive bar staff at the Gabi. I spent the week with these fine people. I enjoyed each and everyone of them. They are all hard working individuals and are excellent at what they do! They truly made my stay enjoyable. Another one of our "butlers" was Abel Nunez he took excellent care of many of the people in our party as well and we consider him a friend! He arrange a private romantic dinner for one of my daughters and her fiance on the beach at sunset and provide a horse and carrige as means of transportation to the dinner. These people are amazing. And last but certainly not least is Esterlin Martinez Sambo who was the wedding coordinator who arranged the entire wedding. The entire wedding was planned via email by my son and daughter in law through Esterlin. I have to say it was completely amazing to think that this wedding was planned via email and came off without a hitch. We arrived and were greated with a marquee with my son and daugher in laws name on it and then by tropical drinks as we waited to be express checked in. Our rooms welcomed us with a fresh fruit platter from the bride and groom. The rehersal dinner was excellent and the service 1st class. The wedding was perfect and the reception flawless. Esterlin coordinated the entire event and did not miss abeat! She is EXCELLENT at what she does and any bride and groom are in good hands with her and the entire staff at Melia. This was a memorable trip for all 51 of our family. We are blessed to have had this week together and to have had such a wonderful experience at Melia Caribe Tropical and to have meet the wonderful employees who make the Melia one of the best places I have EVER been! Thank you to all and Happy Holidays! The Rinaldo Family - New York

Room Tip: Go with the Royal Service! You will not be disappointed!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, December 10, 2012
Dear Vicent127;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; is a pleaure to us to know that your son have had an amazing wedding in our hotel, we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Pablo Martinez, Esterlin Martinez, Abel and Luis Sena, Evelyn Cueto, Johnny Onorio; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Melia Caribe Tropical

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#23 Family Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
#26 Top resorts Hotel in Punta Cana
#26 Romantic Hotel in Punta Cana
#28 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Caribe Tropical 4*
Reservation Options:
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Also Known As:
Punta Cana Melia Caribe Tropical
Sol Melia Punta Cana
Melia Caribe Punta Cana
Melia Punta Cana
Melia Caribe Tropical Punta Cana
Melia Tropical Punta Cana
Melia Hotel Punta Cana
Melia Caribe Tropical Resort
Punta Cana Melia Caribe Resort

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