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Melia Caribe Tropical: Traveler Reviews

4.0 of 5
Playa de Bavaro, Punta Cana, Dominican Republic
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Melia Caribe Tropical
Ranked #25 of 99 hotels in Punta Cana
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5,800 reviews from our community

Traveler rating
    2,592
    1,733
    669
    419
    387
See reviews for
Families
1920
 
Couples
1809
 
Solo
60
 
Business
85
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Go elsewhere”
1 of 5 stars Reviewed December 10, 2012

I've travelled to Mexico, Costa Rica and Dominican Republic several times. This is by far the worst hotel I have been to. The only good thing is Gabi if you pay extra for Royal Service and the kids club. You get hounded by the Vacation Club....stay far away from it. The service is mediocre at best and the other negative reviews are pretty acurate.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask tjvango about Melia Caribe Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review
December 12, 2012
Dear tjvango;

Warmest regards from Punta Cana;

Thanks for your commentaries; I am Helia Estrella, Web community liaison. Beforehand I want to apologise for the incommodities you had during your vacations in Melia Caribe Tropical. For us it is great value to receive our guest’s observations for it helps us maintain and improve the quality service that we provide on current and future stays.

The concept of the Vacation Concierge is created to introduce our Vacation Club to guests. Their main job is to provide service to our guests, such as orientation and maps of our property, making reservations for dinner, providing information about local excursions and attractions, and to help make our guests aware that our Club Melia does exist and that we welcome any and all to visit and gain more knowledge about the concept.

Please accept our apologies for the experience during your visit and any inconveniences that this may have caused. Thank you so much for bringing these comments to our attention so that we can continually improve our service. If you wish to contact us on a private matter you may reach us at calidad.melia.tropical@meliacaribetropical.com.

Sincerely,

Helia Estrella
Web Community Liaison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Lake, Illinois
1 review
“Excellent vacation!!!”
5 of 5 stars Reviewed December 10, 2012

Great stay. We liked it very much, very friendly team, and especially Juan Marvel, he proposed the royal service was very good. Thank you very much Juan, we are very glad to meet you!!! Recommend this hotel it is one of the best.

Room Tip: Royal service!!!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ed K about Melia Caribe Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review
December 13, 2012
Dear Ed K;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Juan Manuel; it’s thanks to employees like him that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
1 review
1 helpful vote 1 helpful vote
“Paradise”
4 of 5 stars Reviewed December 10, 2012

The placed is beautiful and unique. The hotel is clean, the food is great and over all the staff is amazing. They literally make you feel like home. My daughters had a great time and loved it so much that we cant wait to go back next year. I would like to give special thanks to Eliceo Regalado, Rafael Martinez and Yesenia Javier from the Lobby Tropical for their great service. I also, would like to thank Cristian Martinez from the arcade for his attention and service with my daughters.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask ltenorio about Melia Caribe Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review
December 12, 2012
Dear itenorio;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; is a pleaure to us to know that you have had an amazing time; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Julian Eliseo Regalado, Rafael Martinez, Yesenia Javier and Cristian Martinez; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gadsden, Alabama
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“just planned another trip to Melia”
5 of 5 stars Reviewed December 10, 2012

I have been to Melia in Punta Cana 5 times and just booked another trip next month. It is one of my top two places in the Caribbean....just beautiful...tropical...great selection of restaurants at the all inclusive property...I have never had a bad meal at any of the restaurants that I have experienced. The beach is gorgeous..pool is one of the prettiest I have ever seen....rooms are comfortable and spacious and clean. It is a huge property but they provide transportation if you don't want to walk the property...but I love to walk, so it is not a problem for me. I would highly recommend this property if you are traveling to the Dominican Republic.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask cdforsman about Melia Caribe Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review
December 12, 2012
Dear cdforsman;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one, is a pleasure to us knows that you have had a really amazing time.

Please, contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owen Sound,Ont
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Our Family vacation to Melia..Dec 2012”
5 of 5 stars Reviewed December 10, 2012

Because we love this resort we decided to give a special treat to Nancy"s daughter, husband & 3 grandchildren (ages 6,9,12) and take them to our home away from home. We had Johnny look after our room request in Royal service for a 1 bedroom master suite & adjoining Master suite. When we arrived everything was ready for us. There was plenty of room for the 7 of us .
Our family was very impressed with the service they received at Melia. The royal service staff attend to every need. With our grandchildren being new travellers ..Miguel & everyone at the Gabi restaurant made sure that everyone had food that they liked..like Claire (6 yrs old) Plain burger fries & buffet.... We had many great family meals as the food is excellent & everyone has enough choice to find something they will enjoy. Pablo & all the guest service staff could not do enough & were always available to help.. They are just a phone call away to guide & assist. Like when the children wanted to go see gardeners cut down coconuts..they just called & were picked up & taken to where this was happening on the resort..a special memory they will not forget. Pablo heard The Grandparents were babysitting so mom & day could go out by themselves fora date night and he made sure they had dinner reservations & made a special pick-up to take them to dinner. He arrive with a horse & carriage to take the parents to dinner, everyone was impressed, then he said for us to go get a drink & they would be back to make sure the children had a ride & tour as well...service above & beyond our expectations.
The pools, staff, gardens made this family vacation so GREAT!!! The family will have so many memories . They have made great friends with many staff & we all look forward to many more trips to Melia.. Our sincerest Thanks to all our special friends at Melia...we consider the staff family.. To all our Melia family see you again soon.....why would we go anywhere else!!!

Room Tip: Royal service is the best way to go....special check-in...private Gabi restaurant with no reservatio...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Gordon K for Punta Cana
Ask Gordon K about Melia Caribe Tropical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review
December 13, 2012
Dear Gordon K;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Johnny, Miguel and Pablo; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Caribe Tropical

Also Known As:
Melia Caribe
Punta Cana Melia Caribe Tropical
Sol Melia Punta Cana
Melia Caribe Punta Cana
Melia Punta Cana
Melia Caribe Tropical Punta Cana
Melia Tropical
Melia Tropical Punta Cana
Melia Hotel Punta Cana
Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Top resorts Hotels in Punta Cana
#20 Luxury Hotels in Punta Cana
#22 Family Hotels in Punta Cana
#22 On the Beach Hotels in Punta Cana
#22 Romantic Hotels in Punta Cana
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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