Because we love this resort we decided to give a special treat to Nancy"s daughter, husband & 3 grandchildren (ages 6,9,12) and take them to our home away from home. We had Johnny look after our room request in Royal service for a 1 bedroom master suite & adjoining Master suite. When we arrived everything was ready for us. There was plenty of room for the 7 of us .
Our family was very impressed with the service they received at Melia. The royal service staff attend to every need. With our grandchildren being new travellers ..Miguel & everyone at the Gabi restaurant made sure that everyone had food that they liked..like Claire (6 yrs old) Plain burger fries & buffet.... We had many great family meals as the food is excellent & everyone has enough choice to find something they will enjoy. Pablo & all the guest service staff could not do enough & were always available to help.. They are just a phone call away to guide & assist. Like when the children wanted to go see gardeners cut down coconuts..they just called & were picked up & taken to where this was happening on the resort..a special memory they will not forget. Pablo heard The Grandparents were babysitting so mom & day could go out by themselves fora date night and he made sure they had dinner reservations & made a special pick-up to take them to dinner. He arrive with a horse & carriage to take the parents to dinner, everyone was impressed, then he said for us to go get a drink & they would be back to make sure the children had a ride & tour as well...service above & beyond our expectations.
The pools, staff, gardens made this family vacation so GREAT!!! The family will have so many memories . They have made great friends with many staff & we all look forward to many more trips to Melia.. Our sincerest Thanks to all our special friends at Melia...we consider the staff family.. To all our Melia family see you again soon.....why would we go anywhere else!!!
Royal service is the best way to go....special check-in...private Gabi restaurant with no reservatio...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 13, 2012
Dear Gordon K;
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Warmest regards from Punta Cana,
Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.
We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Johnny, Miguel and Pablo; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.
We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.
Web Community Liaison
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.