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“a week on the island” 4 of 5 stars
Review of Melia Caribe Tropical

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Melia Caribe Tropical
4.0 of 5 Resort (All-Inclusive)   |   Playa de Bavaro, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #30 of 100 hotels in Punta Cana
Wright City, Missouri
1 review
“a week on the island”
4 of 5 stars Reviewed November 14, 2012

The resort was outstanding. Customer service was top notch. I would like to recognize a few of the employees that made my family's trip a memorable one. Jose Diaz, Rafael Rondon, Juan Santana, and Maria Polance The only thing needing improvement was the buffet food. I recommend making reservations at the a la cartes for dinner. Thank you again to the resort staff for making my family's vacation a lifetime memory.

Room Tip: I would suggest upgrading to the romance suite for nicer room. Or upgrade to royal service for the b...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, November 19, 2012
Dear Jennifer R;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Jose Diaz, Rafael Rondon, Juan Santana and Maria Polanco; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

Contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 13, 2012

We selected this hotel because we thought it would be a good place to travel with a small child.

When we got there, we were greeted by a person at the reception who was not helpful at all. He checked us in and gave us our room key, but didn't tell us where our room was or how to get there. He didn't give us any other information about the hotel such as places to eat or information on entertainment. Information about the hotel is a courtesy, but one that I would expect from a resort such as Melia.

We asked about possibly upgrading our room and the guy said the only way to upgrade would be to select royal service for $50/person per night. We told him that we had called the resort a couple days prior and there was a promotion that they were offering, but he said that no such promotion had existed. We decided to stay in our original suite (family junior suite)

We chose the family junior suite when booking thinking this would be a good fit for us. The cost was roughly $60 a night more than the junior suite. It turned out, when we got there, that the family suite was the exact same size as the junior suite (I think they actually say this on the website), but none of the family suites have been renovated. My in-laws came with us and got the basic junior suite and it was actually much nicer than our "upgraded" room. The family suite was cramped and the bathroom was disgusting.

We again called about an upgrade and were put back in touch with the guy who checked us in. Again he pushed the royal service room and suggested there were no other rooms that we could upgrade to. We decided to go back to reception and talked to someone else. We met someone who offered us a suite that was basically two suites with a door connecting the two. It would be $40/night more than what we were currently paying for the family junior suite. After we saw the suite and decided we would upgrade, we were sent back to reception where it took 1 hour to process the room change. After that, it took another hour for them to move our bags to the new room. Through the whole thing, we had to constantly fight with the staff to help us.

There were other instances regarding the poor customer service and they mostly revolved around the staff at reception. The staff in the restaurants and bars were quite nice though.

Aside from the service, we found the resort to be much too big. Due to the heat, we had to take the "train" to get around the resort. Often times, the train would be quite full and you may have to wait for the next train. The resort was beautifully landscaped and the beach was very nice.

The food at the resort was disappointing. The best restaurant was actually the market place buffet. The a-la-carte restaurants were hard to book and the food was not very good.

Our initial experience with the staff definitely put a damper on the vacation and our image of the place improved somewhat over the week we spent there.

Given that this is a 4+ star resort, we didn't think we got the value that we expected. We do not plan to return to this resort.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, November 14, 2012
Dear actsci99;

Warmest regards from Punta Cana,

I would like to thank you for your preference in selecting our Melia Caribe Tropical for your vacations, as well as for letting us know about your recent visit; I am Helia Estrella, Web community liaison. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. Please accept our apologies for the experience during your visit and any inconveniences that this may have caused.

I truly regret and apologize for the impression you may have received due to the services on the reception and the lack of information, that definitely is not the image we wish to project and I can assure this is not a common situation in our resort taken in consideration that Melia Caribe Tropical is a service-oriented company. Even though I can assure you that we continuously work for improve the quality of our services.

Regarding the cleaning in your first room, in the bathroom; I can assure you that this situation is not common. However these faults are recognized and are immediately dealt with to ensure the guests satisfaction.

As far as your indications about quality of the food offered, I must say that the level of satisfaction obtained concerning the variety and quality of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires. Nevertheless, we are sorry that our food quality did not meet your expectations and your comments will be taken into consideration.

Please accept our apologies for the experience during your visit and any inconveniences that this may have caused. Thank you so much for bringing these comments to our attention so that we can continually improve our service. If you wish to contact us on a private matter you may reach us at calidad.melia.tropical@meliacaribetropical.com.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

At the lobby bar our waitresses were Raydesther Soto and Glenis Valdez. They were amazing, for the entire week that we were there they remembered our names and constantly had smiles on their faces. They seemed really happy being there and attending to all the guests which is rare now a days considering that they must of been helping hundreds of intoxicated people a day. It was an absolute pleasure being served by them, they were able to feed of us so when we were sarcastic they were sarcastic right back but made us always feel welcomed.

Their service was great, can't really recommend the service of the telephone staff.

Keep up the great service ladies!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, November 14, 2012
Dear Chris L;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Raydesther Soto, Glenis Valdez; it’s thanks to employees like her that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

Please, contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 13, 2012

We traveled to Punta Cana 11/02-08/12. The weather is beautiful and the Hotel grounds are beautiful. Other than that, know that this is a time share resort and the staff is relentless in their pursuit of getting you to sign up. We finally had to unplug our phone in our room so they would not call us. Their is no such thing as a non-smoking room...all rooms have ash trays and smoking is permitted everywhere. For a non smoker, this hotel was for me. We did do an excursion to swim with the sharks and stingrays and to snorke. That was actually very nice. The beach was pretty, they do allow topless sun bathing which didn't really bother us, but if you have small kids you may want to think about that. The food was not good. The only good meal we had was the Italian and steak and lobster. Nothing tastes fresh, not even the fruit. I didn't have any complaints on drinks. I would consider other properties/islands next time.

Room Tip: We were in building 27, closer to the pool. They originally had us in the exclusive section(Royal S...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, November 14, 2012
Dear jcausey;

Warmest regards from Punta Cana;

As a service-oriented company, we highly appreciate our guests' opinion and therefore we recognize the value of taking your time to let us know about your experience. Our commitment is to achieve our guests’ total satisfaction, therefore we feel very regretful that some of our services did not meet your expectations. We have taken a good note of your observations and discussed it with our management team in order to take the appropriate measures wherever possible.

Like most of the other top hotel chains in the world, Melia Hotels International has become involved in the Club Melia concept because we have come to the realization that it is the future of the hotel industry.

The concept of the Vacation Concierge, which we have applied here at Meliá Caribe Tropical, was created to introduce our Vacation Club to guests. The main job is to provide service to our guests, such as orientation and maps of our property, making reservations for dinner, and providing information about local excursions and attractions, to help make our guests aware that our Vacation Club does exist and that we welcome any and all to visit and gain more knowledge about the concept, to present the different kind of offers and informations for becoming a happy member of our club. This is an invitation which should not create any negative feelings of obligation on the part of our guests, we apologize for the impression you may have received, as this is definitely not our intention.
I’m sending a copy of your comment to the Club Melia Vacation Manager for trying our best to be better.

In relation with the food offered at our hotel we are rather surprised with you comments, I must say that the level of satisfaction obtained concerning the variety and quality of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires. Nevertheless, we are sorry that our food variety did not meet your expectations and your comments will be taken into consideration.

Please accept our apologies for the inconvenience that you get through. Thank you so much for bringing these things to our attention so that we can continually improve our service. Please contact us on a private matter you may reach us at calidad.melia.tropical@meliacaribetropical.com.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simsbury, Connecticut
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 12, 2012

We want to start with booking this trip. We used [Bookit.com] this site had the best prices after comparing multiple sites. We flew Jet Blue GREAT AIRLINE out of NYC. Once we arrived to Punta Cana airport the hustling starts. We recommend filling out your immigration and customs paperwork in the plane.Once you arrive it becomes a little hectic everyone is trying to sell you something. Very disorganized airport. As soon as you arrive you have to pay $10 per person to have your passport stamped. The baggage carriers are very aggressive trying to get your business. Once you have your luggage have your shuttle info ready because you have to look for your transportation while everyone is trying to get your attention to get you a taxi or sell you something. Once you arrive at the resort it is pretty straight forward; you check in they will try right away to sell you a room upgrade and then on your way to your room you will be solicited again to participate in a timeshare presentation. If you are firm and say NO! they will leave you alone. Our room was great modern and clean, we were steps away from the pool, beach, buffet and bar. Our cleaning lady WENDY OLMO was great! our Book it representative in the resort "HANSY MANUEL GIRON RAMIREZ" we just called him HANSY he was very helpful and accommodating to us, setting up any excursion we wanted outside of the resort. All the workers in that section that work for the different online booking agencies were very honest and helpful. We also want to say hi and thanks to MAGDALIA she took us around Punta Cana. If you decide to book this trip just know that the hotel is very large they have two lobbies the main lobby and the one were they try hide the internet booking representatives. The resort has their own booking staff and therefore are not very helpful in directing you to the internet booking people. We even had one person in the front desk tell us that we did not need to go to that other lobby for anything!. There seems to be a big competition for selling excursions.
The food overall was okay, breakfast was the best meal of the day. The best restaurant to eat in is the Dominican restaurant the food was authentic all the other ones are just okay. Now that we know how things work there we will use BOOKit again and will probably stay in the same resort, it was a GOOD VALUE and RELAXING VACATION. "Hansy we are going to make you a TripAdvisor star".
Your Friends From Connecticut

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, November 14, 2012
Dear H M;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Wendy Olmo; it’s thanks to employees like her that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

Please, contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
carrot river
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2012

we just returned from punta cana and had an awesome time. we also upgraded to the royal service . we have two girls aged 4 and 6 and they loved it there. the beach is awesome and the pools are big. the girls loved the flintsstone club. the staff was awesome with the girls . Yennifer and antonio were great with the girls . they had an awesome time and couldnt wait to go each day. Vicente our concierge with royal service was great and always got or helped us with what ever we needed . great guy. the staff at the gabi restaurant were awesome , our girls loved eating there..overall the best family vacation we have had. we would highly recomend to anyone.

Room Tip: rooms are good but definitley worth it to upgrade to royal service for service and room size.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, November 13, 2012
Dear kendall f;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Yennifer, Antonio and Vicente; it’s thanks to employees like them that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahopac, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2012

My girlfriend and I just came back from our stay at the Melia Caribe in Punta Cana and we are currently both wishing we never left. The rooms are big and clean but I recommend upgrading to the Royal Service when you arrive! We did not and even though our room was beautiful I regret missing out on the other royal service upgrades. The food was great in some restaurants (La Gondola, American Grill, and La Hacienda) and ok at the buffets. The service at ALL of the restaurants is top notch. A special shout out and big THANK YOU to Omar Perez Pache at the Turey Buffet who is a class act and an amazing waiter, he was so helpful and even taught us a whole lot of espanol too! Thanks to everyone at the Melia Caribe for making our trip one to remember.

P.s. the beach is absolutely gorgeous and we both recommend the Saona Island excursion , it was a lot of fun!

Room Tip: upgrade to royal service
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aris_MCT, Web Community Liaison at Melia Caribe Tropical, responded to this review, November 13, 2012
Dear scalpacino522;

Warmest regards from Punta Cana,

Thanks for your positives commentaries; we hope you visit again Melia Caribe Tropical to have an unforgettable and better stay than the last one.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by: Omar Perez; it’s thanks to employees like him that we are able to accomplish our goal, the total satisfaction of our guests. Please be sure we will share this comment with our staff.

Please, contact us in advance to the following e-mail address when returning to our resort: calidad.melia.tropical@meliacaribetropical.com.

We do hope to have the opportunity to serve you here again at your Home away from Home Melia Caribe Tropical.

Sincerely,

Helia Estrella
Web Community Liaison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Melia Caribe Tropical

Address: Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Punta Cana
#23 Family Hotel in Punta Cana
#26 Top resorts Hotel in Punta Cana
#26 Romantic Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
#28 On the Beach Hotel in Punta Cana
#30 Business Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Caribe Tropical 4*
Reservation Options:
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Also Known As:
Punta Cana Melia Caribe Tropical
Sol Melia Punta Cana
Melia Caribe Punta Cana
Melia Punta Cana
Melia Caribe Tropical Punta Cana
Melia Tropical Punta Cana
Melia Hotel Punta Cana
Melia Caribe Tropical Resort
Punta Cana Melia Caribe Resort

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