I am an avid traveller, this is my third vacation for the year and I have never had to write a bad review about a hotel. I don't even know where to begin. This vacation was a disaster. My husband and I arrived at the Bavaro Princess on August 29th, 2013. Check in took nearly 3 hours, staff offered us to eat at the buffet that would be open in the next hour. However we were not allowed to take our luggage along with us. So, we decided to just wait, because we did not trust leaving our belongings at the lobby unattended. Needless to say we were both very annoyed, especially after being at the airport for 3 hours, and on the plane for 4.5 hours. The only thing we wanted to do at that point was shower. Finally, after endless waiting the receptionist advises us that our room is ready. We take a shuttle to our room, which was nearly a 10 min ride, because the hotel grounds are enormous. They say a shuttle comes around every 5 mins, but realistically it's 15 mins. The room appeared to be clean, minus a few cockroaches crawling around. The fridge was completely empty. No stocked bar. Finally my husband and I make our way to the beach, which was absolutely gorgeous, turquoise water, crystal white sand. The only issue was the amount of people selling merchandise, and selling tours. It was impossible to relax. As soon as one person leaves, the next person is there trying to sell you the same thing. We make our way to the buffet, food was very bland, nothing special, just birds flying around eating the bread, didn't appear very sanitary. Although the waitstaff were great, they did a good job tending to the guests. After we ate, we waited for the shuttle bus that never came, so we decided to just walk to the lobby, which took about 20 mins, where they had the flea market set up and people constantly harassing you to buy their merchandise. After finally getting away, we arrive at the bar, we ordered premium liquor assuming that it was included since this hotel was advertised as a 5 star hotel. Unfortunately we were misled, premium liquor was only exclusive to VIP members. We continue to drink what ever was available to us. A minor VERBAL dispute took place between my husband and I and a random patron (V.I.P) at the bar decided to get involved and tackled my husband from behind, broke his chain and sunglasses. Out of nowhere security swarms us and immediately handcuffs my husband, so tight that to this day his wrists are bruised and numb. They assumed that he initiated the fight when he was the one on the ground, which is very puzzling to me. We were both searching for his chain and sunglasses that were nowhere to be found. Finally they escort us outside where we settle everything. Management agreed that everything was fine and let us on our way.The next day, I'm on my way back to the room where I bump into the manager TONY, who demands that I have to leave their property immediately, because after thinking about the situation last night he had come to the conclusion that we are no longer welcome at the hotel. He didn't even give us 10 mins to pack. He said that we urgently need to check-out. He transferred us to our air line rep who found us a reservation at the Occidental. I asked why we had to leave? He said that if we don't confirm this reservation we will have no room for the night and will have to sleep outside because as of right now we have no room at the Bavaro Princess. Unbelievable! After paying over 2k on accommodations, they force us out and to top it off, we had to pay a transfer fee. What type of management is this? A small minor argument takes place and escalates to us being forced to evacuate? Absolutely ridiculous, very poor management. Who ever is contemplating on staying at this hotel, I suggest you think twice. The quality of food is poor, the rooms may appear clean, but they are infested with cockroaches and bed bugs. It's impossible to relax on the beach because people are constantly harassing you to purchase merchandise/service. The majority of staff cannot even speak English, and lastly the management is disgusting and horrible!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.