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“Excellent Service” 4 of 5 stars
Review of Bavaro Princess All Suites Resort, Spa & Casino

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Bavaro Princess All Suites Resort, Spa & Casino
4.0 of 5 Resort (All-Inclusive)   |   Av. Italia, Playas de Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #38 of 100 Hotels in Punta Cana
Toronto, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Excellent Service”
4 of 5 stars Reviewed September 9, 2012

The hotel was very nice. It is like a small community onto itself, which was wonderful. I like the grounds - very beautiful and lots of vegetation. I saw flowers and fruit trees, I have not seem since leavin the Caribbean myself, 20 years earlier. I love the open concept of the hotel, where the lobby gives the feel of one big open living room. I would recommend this hotel to anyone that wants to have a nice public, but secluded vacation, where you can walk and discover nature. The staff was also very friendly, nice and helpful and the service was excellent.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,085 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (818)
Date | Rating
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  • English first
  • French first
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  • Italian first
  • Polish first
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English first
Allentown, Pennsylvania
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed September 8, 2012

Your first impression of this property is Wow, what a great property for the price. The grounds are very nicely kept. This is a huge property. Be prepared to walk a lot, or wait a lot for the shuttle to pick you up and pray it is not full when it gets there. My room was nice and spacious with a living room, bedroom, which is a few steps up from the living room area. There is a small area off the side of the living room with a small frig and coffee maker. They updated the room with a triangle shaped jacuzzi. There was a shower located in front of the commode. The water would get all over the floor when you showered. The air conditioner was never cold enough. Make sure you bring your towel key when going to the beach or pool if you want a towel. They will send you back to your room to get it, which could take a long time. Most of the restaurants were hard to get a reservation. That left the buffet, which was not to good. This could be a great property if they would improve the food, service and also need more English speaking staff.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 4, 2012

dirty, discusting, no help from Sunwing !!! When we got there we asked to change rooms (we had 3) they said better look at it properly because we will charge you.

I havent seen the toilet bowl full of poop in my room, in my mothers room the water was leeking from the seiling in the luggage and in the other rooms we had to flush the toilet by hand.

They offered us a 20 minutes massage but I had already paid for a 1 1/2 hour massage.

Room Tip: Never go there
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 4, 2012

We went to this hotel back in 2010. AMAZING hotel. The staff were the best. They took care of us to the MAX, every morning they would reserve a table of 6, decorated with flowers for us. They were VERY nice people, always tried to help us. They are VERY hard workers. We left a lot of presents for the staff and their families. Would recommend this hotel to EVERYONE. I've been to a few different all inclusives and this, by far, is the best yet, including the beautiful night shows! Once while at the hotel, my glasses fell into a trench. One of the staff members jumped into the trench, fell about 4 or 5 times looking for my glasses UNTIL HE FOUND THEM. You will never find service like that anywhere else. They do it because they CARE and love you. I would DEFINITELY go to this hotel again with my friends. BEAUTIFUL beach, just a short walk from the pool. Trollys take you everywhere you want to go on the resort. LOTS of food at various times (many other resorts stop serving foods at certain times) fun night life -- clubs and casino! No bugs in the hotel, they clean it VERY clean -- when I was in Cuba I saw so many roaches :( plus the rooms in Bavaro Princess are a pretty big size compared to other hotels!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 2, 2012 via mobile

I came to this hotel with my boyfriend and another couple in August. We got a great deal with Sunwing. Flight took off on time even with worries of Tropical Storm Isaac looming. We arrived at the hotel and found out we had been upgraded at no extra cost to the luxury suite. Check-in was smooth and the employee I think his name was Arnesto was super nice and funny. Even though we arrived before check-in time our rooms were ready and were located in the same building. It's nice that the rooms are located in small villas with 4 rooms in each instead of a high rise building. The room was absolutely gorgeous, it had a big jacuzzi, king size bed, double sink and a rain shower! We were located only a short 3-4 minute walk to the beach. I will admit that if I had been placed in a room closer to the lobby I would have been very dissapointed as those rooms are a 15 minute walk or 5 minute trolley to the beach. The resort I believe was at maximum 50% occupancy as it was the low season which made our stay that much better as we never had trouble finding a cabana on the beach or by the pool. Our first day we met Juan Carlos who convinced us to join his game of Bingo! A lot of fun and he remebered our names the whole week. The beach is absolutely stunning... White fine sands, no rocks to hurt your feet, beautiful ocean and nice size waves. There is a snack bar on the beach serving really good burgers and a bar and Tyzon kept great care of us all week replacing our drinks without even asking! Shout out to Carlos and Alfredo at the pool bar amazing employees that make you feel like a valued guest. There are always activities going on whether its beach volleyball, water aerobics, coconut party, etc. Every day they had a new animal that you could take a picture with and there is no oligation to buy... You just go check out your picture in the lobby. I paid $10 US for my picture with the huge snake which I though was pricey but worth it. The food was much better than expected... Especially the Dominican themed buffet and the pasta restaurant. The only complaint I would have is that the beef is always overcooked and we didn't receive the greatest service in the fish restaurant although the food was very good. The drinks are yummy eapecially the Bahama Mama! We did one full day excursion to Catalina Island on a party catamaran which was super fun as we got to banana boat, tube, snorkel and visit a beautiful old city. No need to pay for Platinum I think there was maybe 2 people in the platinum lounge.... Not a lot of fun. Casino is pretty weak but we had fun dancing in the club where drinks are also included. The resort is very well maintained and there is an eco trail with all sorts of animals you can feed. One thing was even though our room was cleaned spotlessly every day I had a pair of earrings and a ring go missing. I was holding out hope that I would find them when I packed but they were nowhere to be found... Luckily they were inexpensive I was dissapointed to not have the ring as it was a souvenir I bought in the hotel lobby. I suggest to put as much as possible in the safe. Also careful with your stuff on the beach someone tried to steal our snorkels and my sunglasses but my boyfriend chased after him and he dropped them and ran. We got offered drugs at least 20 times over our stay and the people selling excursions on the beach were a bit annoying the key is to pretend you're sleeping when you see them approach! Except for a few minor annoyances we had an awesome vacation and I would definitely recommend this resort!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 30, 2012

It was a really nice place, Marvellous beach (White sand and clear water) There were also the famous palm trees of the windows screenshot !!!

By the way beautiful hotel with three differents swimming pools for three differents moods, Really big infrastructure (sometimes you need to take the "bus" to move between the infrastructures except to move from your room to the beach or to the differents swimming pools, so it's finally acceptable but I think that we lost a bit of "convivality".) (Friendship atmosphere)

The buffet was good and the service was nice and smilling. It was really "all inclusive". I did'nt see any restriction about food or drink. I've been there in the last week of August so we benefit from the fact that there were not too much people in the beach nor in the swimming pool.

I meet different people that came from different country as Chilian, Russian, American, Canadian, Italian, german and of course French (unfortunatly) as I am. ;) It's always fun to meet different people. Although, I took the opportunity while I'm writing this review to say to Dominica that I was really sorry for not having been able to come last night because of the rain. I hope that's Life will give us another chance to see us again.

For the cons, I would say that the night shows and the activites could be more improved. And of course I curse this night rain !!! ;)

Eric.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottetown, Prince Edward Island, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 30, 2012

We as a couple have been going to this resort since 2009, and still continue to go back. We do , not go back for the service, we go back for the people, staff, and especially the entertainment Mickey Mouse and the rest to mention a few and he has been there since the first day I went. We got nothing but good service, these people make so little and are on their feet 16- 18 hours a day making our stay more comfortable. They do not have a minimum wage, they work for what the resort wants to pay them, the maids walk to work every morning, sometimes waking at 4 am to be there by 7am and sometimes do not leave until way past 10 pm.I know this by talking to them, watching them, so I leave plenty of tips where ever I go. I know what it is like to come from nothing and have a few bucks, and if I have more than I need, then I give and there is no better people in this world I would like to give to than these people who smile all day and night and never complain about cleaning the messes of people who are just to caught up with whats wrong with the place than to enjoy it! Looking forward to sharing my birthday in October! Plus we were rarely in the room to worry about what was in the room to complain about! I never had to worry about the shower, although it was used and the water pressure was fine, we always had a Jacuzzi in our room to bathe, and we NEVER ever went Platinum, we are frequent guests and treat them with respect and we always get respect back, we are there to get away from computers and phones, I think the longest sleep was 6 hours or so, who needs to be in their room when you are in a warm beautiful country, next to the most beautiful beach I have ever seen, and a swim up bar to boot. Its a vacation to enjoy, if you want top notch service go t the HARD ROCK!! P.S ALL 6 TIMES WE HAVE NEVER GOTTEN SICK AND I TOOK AN ALLERGIC REACTION TO SOMETHING AND THE DR. GAVE ME PILLS I WAS GOOD THE NEXT DAY.

Room Tip: Ask for a non connecting room if you do not have children. Or do not want to hear them.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bavaro Princess All Suites Resort, Spa & Casino

Address: Av. Italia, Playas de Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Casino Hotel in Punta Cana
#27 Family Hotel in Punta Cana
#28 Spa Hotel in Punta Cana
#30 Luxury Hotel in Punta Cana
#31 Top resorts Hotel in Punta Cana
#33 On the Beach Hotel in Punta Cana
#36 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bavaro Princess All Suites Resort, Spa & Casino 4*
Number of rooms: 808
Official Description (provided by the hotel):
Hotel Bavaro Princess, situated in the Dominican Republic in an area renowned for its incomparable beauty, the quality of the sand and the clarity of the water on the famous Bavaro Beach. Accommodation at this prestigious resort more than meets the expectations of the most demanding of customers.136 splendid Platinum Suites, 16 Honeymoon Spa Suites, 82 functional Junior Suites, or the 572 spacious and fully equipped Bungalow Suites, provide the ideal added value to enjoy an unforgettable holiday. ... more   less 
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Also Known As:
Bavaro Princess Punta Cana
Bavaro Princess Resort Punta Cana
Bavaro Princess Hotel Punta Cana
Hotel Bavaro Princess
Punta Cana Bavaro Princess Hotel Resort
Princess Bavaro
Bavaro Princess Dominican Republic
Bavaro Princess Hotel Dominican Republic
Bavaro Princess All Suites Resort Spa & Casino
Princess Hotel Punta Cana

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