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“Great vacation” 4 of 5 stars
Review of Bavaro Princess All Suites Resort, Spa & Casino

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Bavaro Princess All Suites Resort, Spa & Casino
4.0 of 5 Resort (All-Inclusive)   |   Av. Italia, Playas de Bavaro, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #37 of 101 Hotels in Punta Cana
Ottawa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“Great vacation”
4 of 5 stars Reviewed January 30, 2012

Just returned from a great week in the sun. This was our third stay at this facility, always in the Platinum section. I wouldn’t hesitate recommending this hotel to friends and family as they have always met my expectations and the service is always top notch. The food is good, the suites are clean, comfortable and everything works as it should. It is a good destination for the money and the recent improvements to the platinum section makes it even more interesting. Juan and the crew are absolutely customer service oriented and they deserve high praise for a job very well done!

Room Tip: Platinum section is well worth the few extra dollars
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Ottawa, Canada
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 30, 2012

So, as the title suggests, the beach is a 9.5 out of ten. The .5 was deducted for the amount of people hawking trinkets, selling excursions, cigars and other stuff. Security was good though, they never let you get harassed and a polite "no, gracias." was enough to send them away. Still, every 5 minutes you hear, "Para-sail, banana boat, snorkeling, feesheeng...para-sail, banana boat, snorkeling, feesheeng..." or "Cigars! Eees smooooking tiiiime!" or "Cheapy-cheapy!!!!". Whatever...Just avoid eye contact and they likely not even bother...we spent 9-5 on the beach every day. I would suggest the far right side of the beach, (as you face the ocean) as there's a little bar and it's quieter - found the animation team at this resort very loud and irritating. We were able to get those thatched umbrella thingies every day at 9am. I took one brief swim in the pool and left shortly after emerging due to the super annoying animation team guy yelling into the microphone about some nightclub and the blasting house music, "hee hee hee"...not so much. If you stay there you'll get it....not my scene.

We were booked for a junior suite but after a $40 bri…err, tip were upgraded to a bungalow suite. It was ok. Bed was fine, our AC was super cold. They do charge for the beer and water in the room, so stock up at the beach bar...They will give you canned beer there...we tipped well every day and the bartenders would give me a 4 cold beers to go. Do that a couple of times and your fridge will be nicely stocked. BRING A BIG INSULATED CUP!!! We forgot ours, and regretted it. Tiny disposable cups are offered at the bars.

Food was alright. We ate at the buffet almost every meal and got to be chummy with the pasta and omelet dudes. We did the seafood a la carte, (Meh) and the Japanese. The Japanese we waited for an hour while they seated 20 people who arrived AFTER us. When I expressed my indignation, I was advised that Platinum guests get priority for the restaurants. That's super lame...Anyhoo, Japanese was terrible, (If you like authentic Japanese food) so was definitely not worth the wait. I'm convinced that most all inclusive resort a la carte restaurants are geared towards people who never go out to dinner. "OOOoooh look Brandy-Lee, they gots one o' them fancy tablecloths!!! La-dee-da!!!"...no offense if that's you. If you eat out often at decent places, then I would advise you to stick to the buffet like we did and not waste your time.

The grounds are very nice...lots of exotic birds n whatnot. A peacock roosted every night on our neighbors balcony! Very large resort...We were in 621 and it took us 10 minutes to walk to the beach. We didn't mind though and only took the trolley on 2 occasions. Good for burning off those pina coladas.

All the bartenders were great. Particularly Jonathan and Reynaldo at the main lobby bar. Nice dudes who remembered my name and treated us very well. Our maid Julia was awesome too. We tipped very well. Probably about 2-$300 over the week. $5 for Julia every day and $20 when we left. That's how we roll. We were well liked and well treated by the staff for it.

The shows are so ridiculously bad that they were pretty much only good for a laugh. They had a "Circ de Soleil" ripoff that was just plain hilarious and they did a "Dancing with the Stars" night that consisted of mediocre choreography and terrible lip-synching to Lady Gaga and Christina Aguill-whatever her name is. We lasted about 10 minutes - even with the unlimited booze. I prefer audience participation and live bands...they did have some live acts before the "shows" that were pretty good.

The majority of our fellow travelers were Quebecois or Russians...As primarily english speakers we were in a vast minority at this resort. It seemed to be mostly Quebec residents. They actually have a poutine station at the buffet every night! We had no issues as we can both speak it well enough to get by and the Russians were cool, so that wasn't any kind of problem either. Just an FYI.

BIG ISSUE was the hotel sponsored photo people... 4 times a day some dude with these poor, beautiful parrots, (wings clipped) would be trying to get us to take a picture....and if it wasn't parrots, it was a sweet little monkey on a leash or an iguana or tarted up carribana dancers...I wanted to flee with the poor parrots or monkey and get them to someplace that would take care of them!!! There was a lot of on-resort solicitation....I didn't like that. Also, parents - I was offered drugs about 9 times on the first day. Not by any official resort staff but just an FYI. I do kinda look like a bit of a stoner I guess...Ah well.

I might consider going back with a Platinum upgrade....but likely I'll just try out one of the adults only 5 stars in Punta Cana. Sorry if this review made me seem like a whiner. Our last, (and first) all inclusive was Secrets Capri in the Mayan Riviera and we got used to a higher level of luxury and service than Bavaro Princess provided...plus I hated the class system of Platinum and everyone else...Overall, wicked beach, decent value and I'll pay more for the same beach with more luxury next time. Hopefully this review helps you to maximize your vacation here if you've already paid or maybe reconsider if you haven't. Cheers.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgewater, Canada
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 30, 2012

We (myself and my boyfriend) just got back from the Bavaro Princess on Jan.27th 2012. We went there for 2wks! We had the bungalo suite. It was big and quite nice. I had booked a king size bed but upon arrival we had 2 small beds. I went to reception 3 times and stated that I had booked a king bed and wanted one, and each time they said no problem....we never recieved our king bed. After speaking with many others on the resort, we come to find out that this resort does not have any king beds, so dont expect one. All they did for us was put them together and give us king sized sheets to cover the beds up. Now here I went down South with my boyfriend and ended up having to sleep in different beds, needless to say we were not happy campers!!! The beds were hard as rocks as well! Each morning of the second week we woke up at 6am by a thick smell of smoke. After further investigation by my boyfriend, he found 2 holes in the wall that the smoke was travelling through. It was coming from our neighbour's room who smoked cigars all the time and right into our AC, spreading it throughout or room. My boyfriend plugged the holes with our beach towels - it helped a bit but still wasnt good enough. Our room was located right beside a sewage treatment plant and we smelled crap all day long. We couldnt sit outside on our balcony at all due to this smell. It was horrible!!! The lock on our door was broken and the odd time a maid walked in while we were showering. There was alot of smoking on the resort, which I knew would happen but it also happened in the buffets where there was non-smoking signs. We had to move our seats quite a bit and was a pain in the butt. I though one of the workers was going to tell someone to put out his cigar one time but instead she gave him an ashtray. I mean, com'on, we are all eating and dont need to suck back smoke. That should be the one time that we can actually enjoy having a smoke-free environment. Guess not. The resort was huge an therefore had lots of trucks and scooters driving around ALL the time. The pollution was gross from the scooters. The roads arent big enough for people walking and the trucks so everytime a truck came you had to stop and jump off the road. This happened like 3 times out of every 10min of walking. Ive been to Punta Cana before and had a great time at the other resort (Now Larimar) and was told this one would be better but it totally was not. I had the worst vacation ever here! I would not go back even if it were free, and I totally mean that! We were bothered by many hagglers ON the resort. They were trying to sell us excursions and after telling them that we already had them purchased they still insisted and annoyed us and wouldnt go away. We even had a few of them offer us drugs from them. Being in the policing industry I took a huge offence to that and have never been asked to buy drugs before in my life!!! Overall, go to another resort. The Bavaro Princess will never be recommended by me to anyone, EVER!!! It was a waste of my 2 week vacation and a waste of $2,500 that we each paid!!!! I will be returning to the Now Larimar for my next vacation to Punta Cana!!!!!

Room Tip: Dont book here...go somewheres else!!
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 29, 2012

There were some good things about this resort. The rooms were clean and the staff was friendly. However, my overall impression about resorts in general has been somewhat tainted by my experience at this one. Maybe it's because we went in the low season, but if a hotel is going to be open at all they should commit to the same standards of excellence all year round.

Our air conditioning worked, but only in comparison to the outside temperature. It was a relief to walk into the room from the heat, but after being in the room for about ten minutes, even the air conditioning felt warm.

Meals were only available at specific times, so if you left the resort in the middle of the day for an excursion, you were on your own until suppertime. They did have a snack bar on the beach, but all they served was hamburgers, hot dogs and fries, greasy food that I did not feel like eating when I was already sticky with sand, salt and sweat. Furthermore, on all the maps and info, the snack bar was listed as 24-hour, but when we were there (low-season) it was only open from 10 until 9 at night.

The nightly entertainment was poor to fair at best. I was excited to see the Lion King, but the music was canned and they even lip-synched the speaking lines. Plus, the sound during the shows was turned up so loud that if you were far enough away not to burst your eardrums, you couldn't see what was going on on stage. The other shows were in a mixture of languages, which I didn't mind, since I realize that it wasn't only English-speakers attending, but it made everything take three times as long. In short, I came away from every show I attended feeling like I should have done something else with my time.

On the plus side, the Air Canada rep here was very helpful and thoughtful.

I can't comment on the alcohol because I was pregnant when I went and so did not imbibe.

Room Tip: Ask for a room in the 3000's if you want better air conditioning or if you want to be closer to...
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  • Stayed July 2011, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 29, 2012

My boyfriend and I travelled to Bavaro Princess from January 9-16. It was my first time to the Dominican and his 2nd. I was a bit put off at the airport that they lined us up outside and I was unsure what to expect. No one really directs you anywhere, its just a bunch of confused tourists. We got to the resort in about 20 min ride from the airport in a small uncomfortable van. The check in was quick as it was 10pm and not a rush hour time. We were taken to our room by a golf cart and we were pleased with the service. Our room was beautiful it was just a standard suite but it exceeded our expectations. The only problem we had with our room was the toilet leaked a bit and the floor would get wet. I wished they had provided us with more towels as well as we showered a few times a day but they only came once. It didnt matter that we asked for extra towels or tipped, still didnt get any. My boyfriend loved our resort compared to the Grand Bahia Principe where hed stayed before. Our rooms were 100 times nicer he said. There was a good selection of food at Bavaro.. We mostly ate at the buffets. We actually left the Japanese A la Carte because there wasnt a great choice on the menu. Overall the food was ok.. Im a picky eater and I still found enough to eat every day. I did get sick on our last few days there.The entertainment was excellent we liked the bands and singers. Wish there had of been more dancing. The casino is located at the end of the resort at the road, and there are people out there trying to lure you into their shops across the street. We did go across its like a small market. Same stuff in every store. the beach at Bavaro princess is gorgeous. I felt bad for the resort next to us as there was alot of wash up from the ocean and no one was swimming at that resort. We were lucky!! We only went to the main pool but it was clean and always a great selection of lounge chairs. Johnny at the main bar in the lobby was the highlight of our trip! Learned alot about the culture from him.

I loved Bavaro Princess and would definitely reccomend it!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 27, 2012

I can't start to tell you what a waste of time and money this was. The food was horrible. The service was at best adequate. I could go on and on. We went through Apple Vacations. As soon as we got off the plane, we had to wait two hours for our shuttle to the hotel with a 2 year old and a pregnant wife. When they did arrive, I thought I was on a episode of "Locked up Abroad". These men were like drug smugglers that stunk of body oder. No conversation, they just said "Get in". We got to the Bavaro Princess and took over an hour to check in. At first it looked ok, but at further inspection it got worse the more we looked into the resort itself. THe room was ok,but black mold was on the ceiling where the roof had been slowly leaking. On the other hand, our maid service was excellent. We tipped them very well the first day and they did what they could to make it work. No one tells you that you have to make your reservations for food the first day that you are there. We did not know and had to wait over an hour to be seated at the first restaurant. Keep in mind we have a two year old and a wife with child. Wait staff was rude. The only way that we manage to navigate this hell hole was from talking to other guests. One nice older couple told us that they can "always eat rice or beans if nothing else suits them." I thought to myself I did not come all this way, spend this type of money to eat f-------rice and beans! The whold stay was a complete disaster. The zoo path was nothing more than 1 bird and 1 lizard with piles upon piles of poop everywhere. THe kids play area by the beach looked like a scence from Missing in Action. I was waiting for Chuck Norris to come out of the bamboo. But all and all a horrible experience.

Room Tip: Find a room with no black mold
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  • Stayed February 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops, Canada
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 26, 2012

Westjet Vacations: can't say enough about this aspect of the trip. Everything went smoothly and the rep even called partway through to make sure I was having a good time, were there any issues and to see if they could do anything for me. No stress about overweight luggage, a second bag was flat fee and very inexpensive.The hotel does have a luggage scale at the departure area, bit it was so nice not to have to worry about it.

I have been to this property before but this was my first stay at the Bavaro Princess and will definitely stay there again. (last stay at the adult only part of the resort and do not recommend) I always pay for the upgrade so Platinum section.

Like most resorts, it is a large property with a very efficient tram service. The grounds are stunning and immaculate. The commmon areas are equally well kept. I loved the gazing pools with fish, turtles and birds. With the exception of one, the staff were very pleasant, accomodating and genuinely friendly. These are very hardworking folks with long shifts for many days consecutively. Never was there a hand out for tips nor did I feel obligated to offer one. That said, I DO tip.

I was very pleased with my room and it's location. Close to the Platinum concierge desk and louge, easy access to the tram and right near the beach. Housekeeping immaculate every day, towels changed twice a day. The bed was a bit hard but I had no trouble sleeping on them. The a/c and fans were quiet, efficient. A small room repair was looked after the same day. The beach is amazing and platinum guests have their own area with padded loungers. The usual problem with not enough loungers and the towel game, but I managed to find a spot every day. Drink service was great. The beach vendors are a bit persistent and I certainly disliked the whistling to get your attention but everyone has to make a living. Security is present on the beach and throughout the resort.

Food: easily available at all hours and it was not a problem to find something good each day. I enjoyed dinner at Lycee and El Gauco. Christmas Eve and New year's Eve gala dinners were fantastic. At every meal the staff went out of their way to find me seating in quieter corners. Room service for platinum is free but it was more fun to eat at the restaurants and buffet. The evening entertainment was pretty decent and when the DJ played for dancing his tunes were great.

If you have mobility issues, this propertymight pose some challenges (not insurmountable). The rooms have a few steps up to the sleeping area. The bathroom was level with one small "lip" on the shower pan, but no grab bars. The walkways are cobbled and it was tough going pushing mobility aids on them. There are ramps but most were steep and slippery. There are no railings on stepped areas. Arrange for a golf cart pickup instead of the tram. The staff is most helpful if they can see you need assistance or when asked.

I rated value a little lower because, like all resorts, the single supplement is high.

  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bavaro Princess All Suites Resort, Spa & Casino

Address: Av. Italia, Playas de Bavaro, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Casino Hotel in Punta Cana
#27 Family Hotel in Punta Cana
#27 Spa Hotel in Punta Cana
#30 Luxury Hotel in Punta Cana
#31 Top resorts Hotel in Punta Cana
#31 On the Beach Hotel in Punta Cana
#36 Romantic Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bavaro Princess All Suites Resort, Spa & Casino 4*
Official Description (provided by the hotel):
Hotel Bavaro Princess, situated in the Dominican Republic in an area renowned for its incomparable beauty, the quality of the sand and the clarity of the water on the famous Bavaro Beach. Accommodation at this prestigious resort more than meets the expectations of the most demanding of customers.136 splendid Platinum Suites, 16 Honeymoon Spa Suites, 82 functional Junior Suites, or the 572 spacious and fully equipped Bungalow Suites, provide the ideal added value to enjoy an unforgettable holiday. ... more   less 
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Also Known As:
Bavaro Princess Punta Cana
Bavaro Princess Resort Punta Cana
Bavaro Princess Hotel Punta Cana
Hotel Bavaro Princess
Punta Cana Bavaro Princess Hotel Resort
Princess Bavaro
Bavaro Princess Dominican Republic
Bavaro Princess Hotel Dominican Republic
Bavaro Princess All Suites Resort Spa & Casino
Princess Hotel Punta Cana

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