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“Our best experience in Punta Cana” 5 of 5 stars
Review of Paradisus Punta Cana

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Paradisus Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playas de Bavaro, Punta Cana, Dominican Republic   |  
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Ranked #22 of 102 Hotels in Punta Cana
Chateauguay, Canada
1 review
“Our best experience in Punta Cana”
5 of 5 stars Reviewed yesterday NEW

What a great site. Never had to rush every day to reserve a Palapas. Always some available. The food was great . Would like to recognize several individuals who made our stay so great:
Jerry Peralta Customer service and Restaurant réservations, Emilana De Oleo Fernando De La Rosa and Angel at the Gaby Beach Buffet, Daniel of the Activities team and Pamela Peralta at Reception. We look forward in returning to this tremendeous all included Resort.
To all the staff of the Paradisus. Thank you for a great 10 days.

Room Tip: This is a huge site Try to get close to the beach. The buffets and most of the a la carte restaurant...
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,767 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,103)
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English first
Bronx, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

one of the best experiences in my life. all the employees are hands on and will cater to your every wimb. beach life is amazing, food and drinks awesome and the nightlife even better. I would recommend the casino in the lobby if you just want to lounge a bit. wish i never left.

Room Tip: if you get to know the staff they will definitely tell you the best places to visit. look for Edward...
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  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, yesterday
Dear Guest,

Warmest regards from Punta Cana!

We thank you for having left a detailed description of your holiday spent at our resort, Paradisus Punta Cana.

We are delighted that you were able to have a wonderful and memorable vacation while in our care.

Once more, we appreciate you having left your feedback and we look forward to your return at your home away from home “Paradisus Punta Cana”.

Best regards,

Rodrigo Silveyra
General Manager
Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland, Lake County, Indiana
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The first night we arrived we learned that they were over booked. What a pain in the butt. So they moved us to there sister property and checked in. The next day we had to check out and check in again. we lost the first two days of our seven day vacation, were gone. They made up for it with massages and a four free days, stay next year. Our five day vacation ended up perfect, the weather, the accommodations, and the service was great. This was our second trip to the Paradisus properties.

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, yesterday
Dear Guest,

Warmest regards from Punta Cana!

We thank you for having left a detailed description of your holiday spent at our resort, Paradisus Punta Cana.

We are delighted that you were able to have a wonderful and memorable vacation while in our care.

Once more, we appreciate you having left your feedback and we look forward to your return at your home away from home “Paradisus Punta Cana”.

Best regards,

Rodrigo Silveyra
General Manager
Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

We recently had a event for 200 at the resort. The facilities worked well for what we were trying to achieve, the food was great and the staff were incredibly friendly and willing. It was a great success and our main contacts Angelica and Asia were so easy to deal with, flexible and quick. Our clients have mentioned that this was the best event ever - you can't argue with that feedback.

  • Stayed January 2015, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, yesterday
Dear Guest,

Warmest regards from Punta Cana!

We thank you for having left a detailed description of your holiday spent at our resort, Paradisus Punta Cana.

I am grateful for taking the time to recognize Angelica and Asia; I will share your nice comments with them. I hope we get to welcome you back soon.

Once more, we appreciate you having left your feedback and we look forward to your return at our hotel.

Cordially,

Rodrigo Silveyra
General Manager
Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

We really like the hotel to bad we were overbook and had to go sleep at the melia for one night. Result of losing one day total. But overall the paradissus is very nice hotel I would return. Just hoping the overbooking is not repeated again

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, yesterday
Dear Guest,

Warmest regards from Punta Cana!

We thank you for having left a detailed description of your holiday spent at our resort, Paradisus Punta Cana.

Once more, we appreciate you having left your feedback and we look forward to your return at our hotel.

Cordially,

Rodrigo Silveyra
General Manager
Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mckinney, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 days ago NEW

First the good: breakfast, Jean Carlo at Banna, grounds, fruity drinks, ground, staff. the not so good - we never had hot water in 5 days, rooms dated, diesel and gas vehicles all over paths. always dodging them when walking. we did not do royal. we were part of an incnentive trip. great place to get sun and drink. bad whiskey choices but good gin, vodka, rum. bring small bills for tipping. get to the beach by 6:30 am to stake your claim.

Room Tip: bring travel mug for drinks, ask for room away from cart path, bring sun screen, wifi very spotty an...
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Stayed February 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, 2 days ago
Dear Guest,

Warmest regards from Punta Cana!

We thank you for having left a detailed description of your holiday spent at our resort, Paradisus Punta Cana.

Beforehand, I want to apologize for the inconveniences caused during your stay with us, I will take note of your feedback as we look at making improvements in order to make this hotel a better property every day.

I am grateful for taking the time to recognize Jean Carlos; I will share your nice comments with him. I hope we get to welcome you back soon.

Once more, we appreciate you having left your feedback and have taking the time to recognize me. We look forward to your return at our hotel.

Cordially,

Rodrigo Silveyra
General Manager
Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Unisted States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 days ago NEW

I am a meeting planner that just brought 230 couples to this resort. It was by far and was one of the best events we have had! The hotel staff is fabulous, food was great and grounds are amazing! There are so many great employees to recognize I just want to name a few:
Angel Almonte (Gabi Beach)
Steve Phillipe, Manual and Johan (Butlers - Pay for this service if you can!!)
Sendy Reyes Borque & Angelica Albuerme (Convention Services for all you planners out there)
Alexander Diaz Medina (group billing - VERY Organized - again for the planners out there)
The General Manager was also ever present ensuring our guests had a great time.
So thankful that this very important event was at this hotel.
Karen Williams
Manager of Events

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, 2 days ago
Dear Guest,

Warmest regards from Punta Cana!

I would like to thank you for your preference in selecting our Paradisus Punta Cana Resort for your recent vacation.

We feel proud and grateful for your compliments on the efforts and dedication demonstrated by Angel Almonte, Steeve Phillipe, Manuel, Johan, Sendy Reyes, Angelica Albuerme and Alexander Diaz. Please be sure we will share this comment with them. It is thanks to Employees like them that we are able to accomplish the total satisfaction of our guests.

We do hope to have the opportunity to serve you here again to have an unforgettable and better stay than the last one at your home away from Home.

Sincerely,

Rodrigo Silveyra
General Manager
Dominican Republic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Casino Hotel in Punta Cana
#18 Spa Hotel in Punta Cana
#19 Top resorts Hotel in Punta Cana
#20 Luxury Hotel in Punta Cana
#21 On the Beach Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#39 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury Suites and an exclusive Garden Villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own Casino, an incredible Spa For Kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The Resort features 688 oversized suites including 143 Royal Service Suites and 4 Ambassador Oceanview Suites, plus a one-of-a-kind oceanfront Garden Villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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