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“We love it!” 5 of 5 stars
Review of Paradisus Punta Cana

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Paradisus Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playas de Bavaro, Punta Cana, Dominican Republic   |  
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Ranked #31 of 102 Hotels in Punta Cana
new jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“We love it!”
5 of 5 stars Reviewed February 17, 2009

I just can't believe some of those bad reviews of Paradisus in general. My Husband and I and friends have been going there for 8 years now. The communication barrier is much less now than when we first went there and the level of service has most definitely improved also and only because I think they had to "work out the glitches". The staff couldn't be friendlier, the rooms are always clean, the beach is unbeleivable and the food..............you have to realize that you are not in a "big city" in the US, you are in a third world country and they do try their hardest to please all their guests with a wide variety of food. The only thing you really have to watch is the drinking water and they provide all the bottled water you need. We can't wait to go there again in June 09.

  • Stayed June 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,019)
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
San Francisco, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2009

I'm not sure if the negative reviews are bogus or are posted by really crabby and negative people but we had a great time here. We stayed in the Reserve and thought that the room was incredible. Huge jacuzzi tub, multiple sinks, balcony, kitchen table, two couches, two flat screen TVs, balcony, etc. We spent most of our time on the beach but when in the room it was great.

Food was hit and miss. On our first night, we walked out of El Romantico and thought "oh no" but it was by far the worst meal we had. During the day we had burgers and fries which tasted like burgers and fries (vacation food) and at night we went to all the restaurants. The Japanese was good, steakhouse was really good, Brazillian was great and Italian was so-so. The buffets were pretty bad...with the exception of Gabi in the Reserve. Go there for breakfast and lunch. Food was much better quality than the other buffets (and you don't have to stay in the Reserve to eat there). Really good stuff. Vento was also very good, We ordered two bottles of wine at every meal. Decent French and Chilean wine.

As for beers in the room, I called room service EVERY DAY and had a six pack sent up. Longest it ever took was 15 minutes.

The staff was nice and friendly. I said hola, they said hola. Bartenders in the lobby were great...drop them $5 and they always remember you. They keep the drinks flowing and were friendly. The staff makes about $16 per day and a few bucks from you seems to make them happy.

Avoid the timeshare tour. Our concierge that we met at check-in called us three times that first morning to get us to take the tour. When I finally said no, he was pissed. But, life went on for both of us.

If you like animals, don't go horseback riding. Skinny horses and skinnier dogs at the ranch. We felt badly for them.

And seriously...the beach is just gorgeous. I just don't get all the nagative reviews. Not everything was perfect but we were on vacation, the drinks and food were unlimited, and we soaked in lots of sun. The trip will be what you make of it!

Stayed January 2009
Was this review helpful? Yes 4
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Chicago
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2009

My husband and I travel with a group of companions every year and this year's location, the Paradisus. I will not go into much detail just know if you enjoy good service and a friendly staff DO NOT STAY HERE!!! Not only was the staff rude, they lied right to your face. Prearranged reservations mean nothing and don't even think about trying to get a reservation with a monetary insentive it makes no difference. We greased the palm of one of the head waiters and were promised a table at one of the restraunts for the following night only to find out they were closed for renovations. The staff scolded us for asking for a second cup of coffee, or additional bottle of wine. Never Again will we visit the resort or the Dominican again!!!

  • Disliked — Very Poor Service
  • Stayed February 2009, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterdown, Ontario
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2009

I will make this short and sweet.
DO NOT BELIEVE ANYTHING YOU READ BAD ABOUT THIS RESORT......
We could not fault anything other than 3 days of rain. Which is very rare. This our third trip to Punta Cana. We have also been to Mexico and many Islands.
If you think you are going to the finest resort you have been in and are looking for white glove service then book something in the Canary Islands and pay triple what you did to get here. The resort is clean, the people are very nice and the grounds are beautiful.
The people that complain about this resort are the type of people who buy Cigars from the venders off the beach. Just to let you know those are Banana leaves stuffed with old bad tobacco and stems.
The food is good, service is good and the drinks are great.
Remember you are in their country and they speak Spanish. They do their best to communicate.
When it comes to service remember you are on vacation. Slow down and enjoy.

  • Liked — Clean and a nice bed
  • Disliked — Decor needs to be updated
  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed February 14, 2009

Please let me preface this review by saying that we are not resort vacationers. We have always preferred to travel a more authentic and cultural road. However, this trip was offered to us as part of a business endeavor and we decided to give it a try. It was awful! It seems almost pointless to go into the negative details of our stay at the Paradisus because they are a truly endless litany. Our room was adequate but certainly not the elegant suite we anticipated for the price. Nor was it any way relevant to the striking photos on their website. It was not particularly well maintained - a bit run down really - and over the week we stayed the housekeeping was less than adequate. Three of our seven days required a phone call late in the day for cleaning staff and during the week our sheets were not changed nor was our tub ever scrubbed. The food was flat out deplorable. We finally settled on a daily serving of french fries as it seemed the less of all (and often unidentifiable) evils on the buffet. The ala carte restaurants were bearable but it was often difficult to communicate with a staff that spoke little or no english. The menu often seemed as much of a mystery to the wait staff as it did to us. In the end we considered it good fortune to receive any food at all whether or not it was what we expected. Communication as a whole was a major problem. The resort is spread out over a large area and often information was not relayed from one area to another leaving you without dinner reservations, or with items you hadn't asked for - begging the question - what of the people who had actually requested things like decaf coffee? The pool area for the masses (as opposed to the opulent pool area for the Reserve guests) was totally inadequate in size and distribution of loungers considering the number of guests it needed to accommodate. And the staff... My my my... I have travelled to many countries and met many people... never have I experienced a less welcoming group. To tip or not tip was irrelevant. One dollar, five dollars or nothing... All were met with a quick hand to pocket gesture that rarely included a smile or even eye contact. It almost felt like an episode of the Twilight Zone. The staff were, however, very good at sending you elsewhere to have your questions answered. There never seemed to be any accountability. Unquestionably the grounds were lovely but I would expect this to be true of any resort in a tropical climate. They were not outstanding by any measure. This was also true of the beach. It was lovely but without service and was divided into areas that were designated by your level of accommodation. Try and figure that one out... A beach "guard" was quick to let you know if you had crossed the boundaries into the magical kingdom of the Reservists.
At our original check in we enquired about an upgrade but were discouraged by a our "travel concierge" who insisted we would be satisfied with what had been arranged for our group as a whole. In retrospect I thank him for that. Nicer rooms or a larger pool could not have gone far enough in improving the overall lack of vacation flavor that we expected to find at the Paradisus. Would we return to this resort? Never! Would we in fact ever return to the country? Another resounding Never!! I really want to be able to leave you with a single positive - but truly - GO ELSEWHERE! This was not an experience worth the outrageous expense.

  • Stayed February 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2009

we had a great time!! The grounds at the resort are exceptional!
People extremely friendly, service top notch, pool amazing!!! The beach has clean, white sand and very breezy. Food was average, the buffet lacked variety, it was the same every day. A la carte restaurants were good, we especially liked El Romantico and Dolce Vita ( for lunch). A little tipping ( couple dollars) goes a long way. Overall, very nice vacation. Would return.

  • Liked — atmosphere
  • Disliked — food
  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2009

We stayed at the Royal section. Our tour company did not inform our hotel of our reservations therefore the hotel had no idea we were arriving and our room was not ready. It was a good thing for us as we were upgraded from oceanfront room to a larger suite right on the beach ontop of the royal service lounge.

First impressions the property was beautiful in itself. Tons of vegetation water features scattered throughout . Just what we wanted.
Royal service lounge has a computer station for your use and breakfast , lunch and snacks were served throughout the day. We enjoyed the food there.
We found service in the Royal section above par. Staff were friendly, helpful and attentive from the front desk staff on down.

Our suite was very large nicely decorated.
Food was touch and go at the al acart restaurants. Liked the steakhouse though. We did not enjoy the lunch at the beachfront buffet so we stuck to Royal Service lounge mostly .Service and food was better there.

Beach and pool were nice. We always found a lounger. Staff were friendly and tried best to bring drinks. I highly reccomend getting a massage by the beach.
All in All we enjoyed our vacation and would not hesitate to go back, but I would not go back without Royal.

  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Casino Hotel in Punta Cana
#24 Spa Hotel in Punta Cana
#25 Luxury Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#27 On the Beach Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#39 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury Suites and an exclusive Garden Villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own Casino, an incredible Spa For Kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The Resort features 688 oversized suites including 143 Royal Service Suites and 4 Ambassador Oceanview Suites, plus a one-of-a-kind oceanfront Garden Villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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