My wife and I made our first trip to Punta Cana 11-17 thru 11-29. After reading the reviews we decided to get the Royal Service option, which was a very good choice if you are traveling without children. First, about Royal Service. You have a private check-in lounge that makes it quick and easy to get your room. At check -in you get assigned, and meet your butler. You also get a cell phone so that you can contact him directly. The rooms are the closest to the beach and this resort is big and spread out so if you don't want a longer walk to the beach, this is a plus. (As a note, if you are considering booking the Reserve part of the resort, those rooms are the furthest from the beach and you need a shuttle cart to get to and from the beach unless you want to walk a long way). With Royal Service you have the use of a private pool with no kids, meaning quiet. There are cabanas around the private pool and there is a separate area on the beach with really comfortable beach beds and palapas if you want some shade. Be out there by 7:30AM to put towels on the spots you want to save, or risk not getting a cabana or palapa. The beach itself is very nice with soft white sand and well groomed everyday. You also get drink service on the beach and at the private pool, and I would say that the staff does a very good job of coming around regularly to see if you want anything. This service is for Royal Service and Reserve guests only. The room was nice, with an in room refrigerator. Someone else had said in their review that the refrigerator wasn't very cold unless you left the cabinet door open that the refrigerator sits in, which was the case in our room. I think that with this door closed there is no air flow for the refrigerator to work properly. With it open a bit, it worked fine. There are no ice machines to get ice if you want some, so you have to call your butler or the Royal Service lounge to have them bring it, which they will do. Housekeeping was excellent and did a good job. The nightly turn down service was spotty. i think that out of 12 nights it happened only half the time. Wi-Fi service was poor (sometimes it was working, other times not), but there are 4 computers in the Royal Service lounge that work well with no charge. There are several restaurants and 2 buffets to use for meals. Royal Service has the use of a private restaurant, LaPalapa, which had the best meals, but the service was poor and very slow at times. We actually walked out of lunch one time because no one was taking care of us, and left another time after dinner because they never brought the desserts that we ordered. The Gabi buffet was were we ate many of our meals, serving breakfast, lunch, and dinner, was okay, but beverage service after you got your first drink was poor. They never checked to see if you wanted something else, or if everything was all right, so if you want something, be prepared to speak up. Naos, the other buffet was open for lunch and dinner, and we liked the food and service better there. Regarding the restaurants, have your butler make the reservations for you. Fuego, Mole, and The Grill had good food and service. Aqua, the Italian restaurant did nothing for us. As for tipping, we saw that most people didn;t seem to leave any tips, but we like to give tips for good service. Therefore, we would leave $2 each morning for the housekeeper, and $1 for each drink at the beach or pool. At the restaurants where a reservation was required, and the service was good we would usually leave $5. The service at LaPalapa and the buffets was poor, so we rarely left tips unless someone did do a good job. For the butler, we gave him $5 for each day that we were there at the time we checked out. If you are a golfer they will transport you to the Cocotal Golf course where the green fees are free, but the cart rental fee is outragious. From 7AM to 1PM it is $70 per rider, from 1PM to 4PM it drops to $40., and after 4PM it is $20. Have your butler make the tee times. The course itself is nice with 27 holes and never seemed crowded or played slowly. We would get in 18 holes in less than 3 hours and sometimes would play all 27 in less than 4 1/2 hours. You can google Cocotal Golf in Punta Cana to get the course information. One of the good things was that they would store your clubs for as long as you wanted for only $5 for the whole time you were there and we did that with no problems.
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury Suites and an exclusive Garden Villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own Casino, an incredible Spa For Kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The Resort features 688 oversized suites including 143 Royal Service Suites and 4 Ambassador Oceanview Suites, plus a one-of-a-kind oceanfront Garden Villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana
- Paradisus Punta Cana Resort