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“Worst Hotel Resort that we stayed in in the last 10 years.” 3 of 5 stars
Review of Paradisus Punta Cana

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Paradisus Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playas de Bavaro, Punta Cana, Dominican Republic   |  
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Hotel amenities
Ranked #30 of 102 Hotels in Punta Cana
Repentigny, Canada
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
“Worst Hotel Resort that we stayed in in the last 10 years.”
3 of 5 stars Reviewed March 17, 2013

My wife and I spent two weeks with an other friends couple, at the Paradisus Punta Cana from Feb. 12 to Feb. 26, 2013. Both couples bought a NoliPlus package from Nolitours/Air Transat (All inclusive services and care). We feel that we paid too much for the overall value given by the Paradisus Punta Cana Hotel & Resort, in the Dominican Republic. We are experienced travelers in the Carribean, Central America and Mexico. We stayed at various Hôtels and Resorts (4 to 5 stars), but never experienced something like that. The personnel had given us excellent services and was courteous and polite. The Hotel grounds and vegetation are superb and are maintained in excellent conditions. The rooms we were given were not "Luxury Junior Suites", as stated on the Paradisus Punta Cana Web Site (Newly renovated Junior Luxury Suites?). They were "Very old and the matresses were adequate" (The 2 beds suites) and the washrooms were not "Completely Equiped" (Only a shower, no bath and stained mirrors (The 2 beds suites)?).

We had nothing to say about the cleanliness of the rooms, washrooms, Lobby, Lobby washrooms, the restaurants, the beach, the pool and all the ground surroundings. Exception, being the awfull smell that was floating around on the main walkway to the Main Lobby. This is not ecological? The beach was spaklingly clean and so was the main pool.

The food in the restaurants was of excellent quality, tasty and fresh, in the "Buffet Restaurants" (Naos & Gabi Beach), but the food variation was always the same, day after days. As for the "À la Carte Restaurants", the food was of excellent and very good quality and freshness (Palazzo, Bahna, Vento, Aqua, Mole and Gabi Club), but the menu did not change throughout our stay. The exception was the "Grill Restaurant", where the food was not fresh, not hot and not "cooked", as per what was written on the menu (The Pork Ribs had 80% of fat to 20% of meat).

The bars were serving good selection of liquor, wine and beer. The "Specialty drinks" had more water and juice than alcohol. When we switched to "Straight drinks", the barmen couldn't fool us anymore (We ordered specialty drinks and we mixed them with the straight drinks, afterwards)!

We were highly impressed by the "Day and night activities", the nightly shows (Superb spectacles). We played at the Cocotal Golf Course which is a superb golf course, well maitaned and the caddies were exceptionaly helpfull and polite. The only recommandation is that the Golf Course should increase the frequency of the shuttles between the hotel and the golf course. This way they might have more players, as many players abadonned after waiting for 50 to 60 minutes, between shuttles!

We produced a written letter to our Travel Agent and to Nolitours Travel and they will go back to the Paradisus Punta Cana, in order to correct the deficiencies that we experienced!

Room Tip: If you ever still go to that Hotel, make sure that you get a "Fully renovated Junior Luxury Sui...
See more room tips
  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,018)
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English first
New York City, New York
1 review
5 of 5 stars Reviewed March 17, 2013

I have been a member of Melia Cancun for many years and after hearing many good things about Punta Cana, decided to stay a week there. This was our first trip to the DR and while finding the airport a little confusing, it was great to land less than 30 minutes from the resort, Paradisus Punta Cana. We were so impressed with the service (Miguel was terrific) and facilities that I upgraded my membership which would have allowed us to stay in the Reserve building, but decided not to move and to stay in our current building.
Our room was in Bldg. 3, quite large and comfortable, and only about 50 yards from the beach. Service on the Reserve beach was truly wonderful from Maiker and Ramon . The food ranged from good to very good, with a wide variety available from many different restaurants.
We will have no hesitation to stay here again, or at Paridisus Palma Real on future visits. Melia has a terrific program and value for people interested in a timeshare program.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, March 21, 2013
Dear Joan,

It's really appreciated that you shared your comments with us.
I´m so glad you have chosen Paradisus Punta Cana as a destination for your first trip to Domincan Republic, and im even happier to learn that we have surpassed your expectations. Thank you so much!
will be anxiously expecting your next visit to provide you another wonderful Paradisus experience!

Best Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

Overall the resort experience was good. The room was a little tired (12-15 years old they said), but it was big and comfortable. The Reserve area looked a lot newer. The bad part is that I was allergic to the bed linens, towels, etc. It must have been the detergent they wash the stuff in. I had hives from Sun to Thurs almost head to toe. I finally figured it out and stopped using their towels and went to bed fully clothed as to avoid touching the sheets. We requested a room close to the pool, which we got. It turned out to be the best location for everything, close to most restaurants, the main pool and the beach! The food was good, nothing was great. Not even close to the quality or variety of the food at Sandals, but we didn't starve. The Grill restaurant was the best, huge Rib Eyes, we went there twice. The Mexican was good, the Italian was pretty good as well. The Mediterranean Aqua was OK, depending on what you had. We had lunch there twice and dinner once. The pizza and the Mahi Mahi sandwich weren't good, but the steak and pasta was good. There were 3 restaurants that weren't included. We decided to pay the supplement at La Palapa which was supposed to be Brazilian, but there was nothing Brazilian about it. Our appetizers were great - mushroom risotto and lobster salad but the grilled lobster main was not good - small, very little taste, tough and not served with anything ( they mentioned fruit, but it didn't come). We were upset that we were going to have to pay the $15 each supplement, but in the end they didn't charge us so that was good. The buffet was small, but the food was ok. I have been to many that were better at multiple resorts (Riu etc.) The free Wifi in the room was great, I would sacrifice great food for that! We did not try the room service, the delivery charge deterred us a little so we didn't bother. The service at all of the à la carte restaurants was really good, and also good at the buffets except for one morning. The house keeping was mediocre, clean,but they forgot to do things unless I left a good tip and a note (forgot to restock the fridge 3 times, no washcloths, one very late room cleaning 5 pm). The main pool was awesome. Lots of space, places to sit, shade etc. The service at the pool bar was good. There were plenty of loungers and you didn't have to get up super early to get a good one in the shade. There were 3 covered sun beds around the pool which were awesome and comfy. Hard to get because people get up early to claim them, but we got one a few times for part of the day. They could use more of those. The beach was beautiful. Overall we had a good week. If you rate the Sandals Grand Antiguan and the El Dorado a five, then the Paradisus was a 4+.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cobourg, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 17, 2013

We went in March 2012. The beach is great and the resort is nice with a lot of plants. The food was not good, a lot of people were complaining about it. I got very sick and my husband who never has any problems was also not feeling well. I learned latter that if you have a sensitive stomach, Punta Cana may not be the place to go. I also do not like resorts where you are limited in where you can go. We were not in the Royal Service part and therefore parts of the beach were off limits to us, guards stand at the border and make sure you do not go in that section.
We also had several maintenance issues including air conditioning and getting them addressed took many phone calls, the air conditioning never did work totally. As mentioned although the resort and the beach were very nice, we will not be returning to this resort or any other in Punta Cana.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburg, Texas
1 review
5 of 5 stars Reviewed March 16, 2013

The hotel is gorgeous and the servie is wonderful!!!!! All the people that work at the hotel are super nice and friendly. Whatever you need they will find a way to have it done for you. What we really liked the most was the service of the bartenders at M Bar. Specially Felipe, Pacheco, Julio, and Anthony.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, March 21, 2013
Dear Carolina,

To start, I would like to express my thankfulness for choosing our Resort as your holiday destination as well for sharing your impressions about your recent experience with us.

We are pleased to read you enjoyed our facilities and the amazing staff.
Please honor us in returning to Paradisus Punta Cana for your next beach holidays.

Best Regards,

Eduardo Perera
General Manager
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Charleston, South Carolina
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2013

Royal Service definitely makes the experience better. We were dissapointed upon our arrival. The room was nice, but had some issues we couldn't figure out (lights controlled by one switch, HVAC not working). However, the second day, we requested the butlers (Junior and Kelvin) to come to our room to address several issues. Junior explained the HVAC was not working because our patio door was slightly open and a sensor was not connecting. The lighting was explained as well. He then spent at least 45 minutes with us, giving us a personal tour of the Royal Service beach and exclusive restaurant. There, we finally had a good meal! After finishing, we found the Junior was still waiting for us at the beach and had secured us a good spot. After that and for the next 4 days, we we well served by the concierges Matiel ("My People"), Jeremia and Jose. Benita and Maria at the bar kept the drinks coming. We were able to relax and enjoy the rest of our time. Beachside massage is a must! If you like wine, prepare to order from the wine list and pay for it, because the house wine is not good. La Palapa (Royal Service Restuarant) was good, The Grill was good, but the rest of the food was average. The gym was nice, the grounds were well kept and we were generally not bothered by anyone else there. Overall, as long as I went Royal Service, I would return to Paradisus.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, March 21, 2013
Dear John,

We feel content to know that after your Paradisus experience you are willing to come back to Paradisus Punta Cana.
Your recognition to the service received by Matiel, jeremia Jose, Benita, Maria and Junior has been sent to their supervisors in order to motivate them to continue indulging all our guests, the way they deserve. As you said they work hard and with Passion!
Thank you so much for your review! Please remember you have a home away from home at Paradisus Punta Cana.

Best Regards

Eduardo Perera
General Manager
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 16, 2013 via mobile

The first impression of the hotel was not good at all. The reserve part of the hotel has huge water excess problems. Royal service part is better in service and has all the basics as water, but I wouldn't say it is really royal! I think this is a service of a good 5* hotel in more developed countries. I would like to mention a super caring butler in royal service Juan Alberto Jimenez Rijo for making my stay in Paradisus very comfortable and enjoyable even though the hotel has many cons. Juan is top 5 butlers that ever assisted me. He is very professional and has a good personality which is necessary in a job like his. He showed healthy interest and gave good advices even in subjects out of his duty, which helped him built a better customer relationship. He was always ready to assist, yet he wasn't all over. If you are planing to stay at Paradisus Punta Cana Royal Service I strongly recommend you to ask for Juan as your personal butler.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, March 17, 2013
Dear guest,

It sadness me to learn that we did not meet your expectation with some of our services and I would like you to accept my apologies for all the inconvenience you faced. However I believe is that wherever we are unforeseen inconvenience can occur .Nevertheless my staff always tries to fulfill all our guests’ needs. If a problem is reported, we do our best to solve it on location in the best manner for all parts.

We understand the concerns you’ve raised and can assure you that the appropriate follow-ups have been conducted with the implicated departments.

Again, your comments and suggestions allow us to improve and maintain our high standards of quality, both in service and accommodation. This is essential in our goal to exceed our Guest’s expectations.

We will appreciate if you give us an opportunity to welcome you back in Paradisus Punta Cana, if you decide to do so, please do not hesitate in contacting us.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Address: Playas de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Casino Hotel in Punta Cana
#23 Spa Hotel in Punta Cana
#24 Luxury Hotel in Punta Cana
#24 Top resorts Hotel in Punta Cana
#26 On the Beach Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#39 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury Suites and an exclusive Garden Villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own Casino, an incredible Spa For Kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The Resort features 688 oversized suites including 143 Royal Service Suites and 4 Ambassador Oceanview Suites, plus a one-of-a-kind oceanfront Garden Villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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