The first impression of the hotel was not good at all. The reserve part of the hotel has huge water excess problems. Royal service part is better in service and has all the basics as water, but I wouldn't say it is really royal! I think this is a service of a good 5* hotel in more developed countries. I would like to mention a super caring butler in royal service Juan Alberto Jimenez Rijo for making my stay in Paradisus very comfortable and enjoyable even though the hotel has many cons. Juan is top 5 butlers that ever assisted me. He is very professional and has a good personality which is necessary in a job like his. He showed healthy interest and gave good advices even in subjects out of his duty, which helped him built a better customer relationship. He was always ready to assist, yet he wasn't all over. If you are planing to stay at Paradisus Punta Cana Royal Service I strongly recommend you to ask for Juan as your personal butler.