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Paradisus Punta Cana: Traveler Reviews

4.0 of 5
Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic
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Paradisus Punta Cana
Ranked #41 of 99 hotels in Punta Cana
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2,786 reviews from our community

Traveler rating
    1,311
    721
    317
    223
    214
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Families
719
 
Couples
1075
 
Solo
43
 
Business
74
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
2 helpful votes 2 helpful votes
“They are trying their best, but there are loads of issues to consider.”
3 of 5 stars Reviewed March 16, 2013 via mobile

The first impression of the hotel was not good at all. The reserve part of the hotel has huge water excess problems. Royal service part is better in service and has all the basics as water, but I wouldn't say it is really royal! I think this is a service of a good 5* hotel in more developed countries. I would like to mention a super caring butler in royal service Juan Alberto Jimenez Rijo for making my stay in Paradisus very comfortable and enjoyable even though the hotel has many cons. Juan is top 5 butlers that ever assisted me. He is very professional and has a good personality which is necessary in a job like his. He showed healthy interest and gave good advices even in subjects out of his duty, which helped him built a better customer relationship. He was always ready to assist, yet he wasn't all over. If you are planing to stay at Paradisus Punta Cana Royal Service I strongly recommend you to ask for Juan as your personal butler.

  • Stayed March 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Bella_Parisienne about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review
March 17, 2013
Dear guest,

It sadness me to learn that we did not meet your expectation with some of our services and I would like you to accept my apologies for all the inconvenience you faced. However I believe is that wherever we are unforeseen inconvenience can occur .Nevertheless my staff always tries to fulfill all our guests’ needs. If a problem is reported, we do our best to solve it on location in the best manner for all parts.

We understand the concerns you’ve raised and can assure you that the appropriate follow-ups have been conducted with the implicated departments.

Again, your comments and suggestions allow us to improve and maintain our high standards of quality, both in service and accommodation. This is essential in our goal to exceed our Guest’s expectations.

We will appreciate if you give us an opportunity to welcome you back in Paradisus Punta Cana, if you decide to do so, please do not hesitate in contacting us.

Sincerely,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
“Absolutely Loved It!”
5 of 5 stars Reviewed March 15, 2013

The grounds were spectacular, as was all of the buildings. The food was way better than it had to be and the rooms are gorgeous. The service was incredible, clearly the entire staff has been meticulously trained. A special shout out for Ramirez Jimenez for going above and beyond the call of duty to make sure I was taken care of.

The entire staff was genuinely friendly, the bartenders alone are worth a return trip. This property is absolutely top-notch!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Patricia F about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Carlisle
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“overall good resort, however.....”
4 of 5 stars Reviewed March 15, 2013

My feelings about this hotel are mixed so I will list the good and the not so good..
First the good: Beach is absolutely beautiful, Grounds at the hotel are immaculate , staff are all friendly and helpful. Rooms are very clean.
Now the not so good: Food: I travelled with my husband and although neither of us were ill, I would have to say that this is probobly the worst food I have ever experienced at an all inclusive. We heard many people with the same opinion. There was so much sodium in all of the food that we felt bloated all of the time. Although there are many restaurants, choice is very limited and the food tasted alot the same from one restaurant to the next. The Japanese restaurant was probobly the only good meal of the week.
Rooms: although clean, some of the rooms, are in need of some TLC, I understand that part of the resort has already been renovated, so I guess they are getting to it.
This is a timeshare resort,,, so beware. they no longer call it timeshare, but trust me, it is a timeshare with a new name. They are friendly about it however, and they do not hassle guests too much.
My last not so good comment would be that there are too many different levels of service, the butler service, royal service, the reserve. All of course come at an extra cost, and some of the restaurants are reserved for members of the royal service only, along with a certain section of the beach. If you want drinks etc. served on the beach, you will only get this if you are a royal service customer. Which dependiing apparently on who you deal with , will cost you about an extra $500m per week. All in all if you have already booked your vacation here you will be fine. I don't think I would return to this resort, and I wouldn't recommend it to friends, simply because you can do better for less elsewhere.

Room Tip: Definately book room on ocean front, these rooms have been renovated and they are substancially nice...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask LouNewcarlisle about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Our favorite”
5 of 5 stars Reviewed March 14, 2013 via mobile

Our third trip to DR, second time to Paradisus Punta Cana. Recent updates and improvements made the stay even more spectacular than before. More restaurants and bars, the restaurants have definitely improved the quality of the food and consistency of the service. Even the buffet is better, a little smaller but quality has gone way up. There is now a breakfast buffet for Royal Service guests, very good.
Our butler Anturo Marcial was great, did everything with a smile and made us feel special. Anthony Sosa, one of the Royal Service staff, also checked on us and sure everything was great.
Our favorite bar in the lobby is always fun, couldn't believe that Jorgeluis and Roberto remembered us from two years ago. They both create a great atmosphere in the bar and ensure everyone mingles and has fun, from 18 to 50 years old and beyond!

Stayed March 2013
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Ask Alan S about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review
March 17, 2013
Dear guest,

Thank you very much for the rewiew... We hope that you had a nice trip back !
We are pleased to know you enjoyed the food quality and variety in most of our restaurants, the facilities and the attentive service provided by Arturo Marcia. Anthony Sosa, Jorge Luis and Roberto. All of them will be informed about your kind words expressing they were your favorite employees from the whole trip.

It would be a pleasure for us if you come back to live again the Paradisus experience.
It'll be a pleasure to welcome you back at Paradisus Punta Cana!

Warmest Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“AMAZING VACATION!!”
5 of 5 stars Reviewed March 14, 2013 via mobile

Just returned from a week vacation with friends at the paradisus punta Cana!! It was AMAZING!! Check in was easy and we were welcomed by such friendly staff. We were given a cold facecloth to wipe down with and a slushy drink, which I enjoyed all week.... Meals were excellent, service was great. We were always greeted with a smiley face. Both restaurants had great food with a lot of variety. Deserts were very yummy!! The beach, ohhhhh the beach, BEAUTIFUL!!! The sand is like flour. A very clean resort, always people working to keep it very immaculate. I couldn't believe this resort was ranked in the 40's out of over 100 resorts. This place should be re evaluated as I guarantee it would rank a lot better than what it's advertised at. I assure you will not regret your stay at this beautiful paradise!!! Looking forward to my next vacation at the paradisus Punta Cana :)

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask hunterchick about Paradisus Punta Cana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review
March 17, 2013
Dear guest,

Thank you so much for giving us the opportunity to provide you such an amazing vacation, as well as for sharing it with the other travelers.

Let us state that we are completely proud of the attentive and caring staff that we have at the resort. As you experienced and is mentioned in all the reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience.

We look forward for your next vacation too.

The beach, sun & sand awaits you in Paradise!

Best Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Also Known As:
Paradisus Punta Cana Hotel
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort
Address: Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotels in Punta Cana
#33 On the Beach Hotels in Punta Cana
#33 Luxury Hotels in Punta Cana
#33 Top resorts Hotels in Punta Cana
#45 Family Hotels in Punta Cana
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury Suites and an exclusive Garden Villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own Casino, an incredible Spa For Kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The Resort features 688 oversized suites including 143 Royal Service Suites and 4 Ambassador Oceanview Suites, plus a one-of-a-kind oceanfront Garden Villa. ... more   less 
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