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“Beautiful Grounds but needs improvement” 3 of 5 stars
Review of Paradisus Punta Cana

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Paradisus Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic   |  
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Ranked #28 of 100 Hotels in Punta Cana
Somerville, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Beautiful Grounds but needs improvement”
3 of 5 stars Reviewed December 31, 2012

THe grounds are beautiful, very nicely kept, awesome beach, great rooms.

The major thing that needs improvement is the food.

There is a lot of selection, tons of options, but the quality of food is really bad.

I suggest more fresh juices (instead of fake sugary stuff) and less choices but better quality!

Overall we had a great vacation, thank you staff of paradisus!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, January 1, 2013
Dear Sonia,

Thank you for extending to us your experience at Paradisus Punta Cana, I’m taking notes of all your observations, we believe that it is only through our guest´s feedbacks that we can continue working in our service quality.

I would really love the opportunity to welcome you again to provide you an even more enjoyable experience.

Warmest Regards,

Eduardo Perera
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,965 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (936)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Coquitlam, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

We stayed at Paradisus Punta Cana at christmas. It was an excellent and unforgetable experience. Wonderful hospitality and service. The food was great and friendly staff. Good entertainment. We would like to thank Nathanael Perez, the assistant manager, Chef Valintino, Roberto, Oscar, Alexandra Martinez, Clariza, Sanny, manuel Tejeda, Maria de Paula, Maria Valdez Bares, Lenin Mora Bares, Juana Espirito santo Bares.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, January 23, 2013
Dear Khosro,

It makes me feel really proud reading that many names of our staff in your review. I´m so happy to confirm once more the commitment we have made to provide our guest the experience they deserve.

We will be so happy to host you again soon.

Warmest Regards,
Eduardo Perera
General Manager
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Scarsdale, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2012

very attentive staff, nice rooms, and a beautiful location. If you want relaxation or a fun place to either plan an adventure (sports, dolphins,zip line,snorkel,boating etc)....great place. Food is average, but there are many cuisines to chose from with 7 different restaurants. Best restaurants there are the Grill(steak) and the Japanese restaurant. Breakfast and lunch are mainly buffet.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, January 23, 2013
Dear Gary,

Thank you so much for your feedback, I’m happy to learn that we were able to provide you a ¨no worries family vacation¨ and that you enjoyed the facilities at Paradisus Punta Cana.
We would be pleased to welcome you again, do not hesitate in contacting us for any assistance.

Warmest Regards,
Eduardo Perera
General Manager
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Redondo Beach, California
1 review
5 of 5 stars Reviewed December 30, 2012

We four Seniors ladies traveled to Paradisus Punta Cana Dec 10-18th and had a marvelous time. The hotel grounds were beautiful and well manicured. It was the most beautiful resort we saw. The proximity of the rooms to the beach was wonderful and traveling to most of the restaurants not a problem with the tram service. All employees were extremely friendly and always had a smile on their face. Language was not generally a problem as most spoke English. We couldn't have asked for a friendlier group of people. We found most restaurants served delicious food with the exception of the breafast buffet, it could stand some improvement with menu selection and layout. We did not ask and would like to know if there was a sit-down order breakfast restaurant. The food service was pleasant and usually very prompt. We enjoyed the stage shows nightly and the cast members in other hotel positions was a treat to run across. Our local hangout was of course the lobby bar, with our favorite bartender Roberto Espinal who always remembered what we were drinking. We will miss you Paradisus...until next we meet. Highly recomend this hotel.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, January 12, 2013
Dear Gail,

I appreciate that you gave us the opportunity to provide you a fantastic experience. It was a real honor to host the four of you in our Paradisus Punta Cana. Thank you so much for recommending us.
Thank you for recognize the good work of our staff, I already shared your comments with them.
It would be fantastic to welcome you back in the near future.

Receive warm regards from Paradisus Punta Cana,

Eduardo Perera
General Manager.
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Kingston, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 30, 2012

Paradisius has lounging down to a fine art-we loved the cushy lounging on the beach that goes with the Royal Service. The beach location is magnificent.The service was excellent-we would like to cite Jeremia mato and Jose Reyes at the Beach and thank them for their wonderfully attentive service during our stay. The grounds are lovely. We were disappointed in the buffet restaurants-the rooms were relatively small making it difficult to manoevre around and the selection was limited at Lunch and Dinner. We were alarmed to have been served 4 raw hambugers four times(we believe the hamburger had some pork in it) and we also spoke with a guest who had food poisoning and let the Hotel manager know. It is important to be aware of these things and to bring it to the attention of management so they take corrective action.We have been to two other Hotels in Punta Cana at similar star rating and the buffet spreads were pheniomenal-for example-every night there were fresh roasts of two types served fresh so it was more than casseroles that were served. There were also pasta stations and pizza, lots of vegetable choices. The a la carte Palazzo has excellent food and the Grill has good steak.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, January 12, 2013
Dear Deb,

It is a pleasure for us to receive your reviews and thank you so much for bringing your observations to my attention, I appreciate it.

We are glad to receive your recognition to our staff. We have sent your comments Jeremia Mato and Jose Reyes. . This kind of feedback helps us to maintain the quality service we strive every day.

Please honor us again with your presence and remember we will be pleased to host you again here, in your home away from home.
Sincerely,

Eduardo Perera
General Manager
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Madrid, Spain
1 review
5 of 5 stars Reviewed December 30, 2012

If you would like to join a great holidays in a paradise with your family I would recommend this hotel. The best part the kids zone...my kids love it! Fantastic activities with great people: Nathali, Berlis, Ruth, and Yahaira. Thanks all! Susana

Room Tip: the reserve
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, January 23, 2013
Dear Susana,

Here at Paradisus Punta Cana we care about providing all the members of the family (no matter their age) an enjoyable holidays. I’m so happy you took advantage the activities of our kid´s zone and that your kids loved it!
Please make sure that your kinds words has been shared with Natalie, Berlis, Ruth and Yahaira, we all are looking forward to welcome you again soon.

Warmest Regards,
Eduardo Perera
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2012

We traveled to the Paradisus Punta Cana in the middle of December and stayed for 8 nights for our honeymoon. Our overall experience was great and we had very little to complain about during our stay. The weather, grounds and beach were absolutely beautiful. The Royal Service beach staff is fantastic and we would like to give special recognition to Matiel Reyes, Jose Reyes, Jeremias Matos and Benita Mercedes for making our trip extra special with their great service. For future travelers (especially honeymooners or any adult couple looking for an escape away from kids) I would highly recommended booking Royal Service. There are added perks like no delivery charge for room service, an adults only pool and beach, and access to Palapas restaurant which sits on the beach. One annoyance in an otherwise amazing trip was that the walls in the room are not sound proof. Our room was steps away from the adults only pool and beach which was great, but it was also right next to a housekeeping closet. We were woken up multiple times in the morning by staff talking very loudly near that closet as well as by carts clanging loudly on the cobblestone walkway inches from our bedroom window. We asked the front desk if there were any other rooms we could move to, but every option they showed us had that same closet near teh room. Also, the food wasn't too bad but it was not great. We expected this prior to our arrival as we understood we were traveling to a third world country. The trip is what you make of it and overall we had a fantastic time at the Paradisus Punta Cana. The staff is great and the property is absolutely beautiful. Pure paradise!

Room Tip: Book Royal Service for privacy and adults only atmosphere
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradisus P, General Manager at Paradisus Punta Cana, responded to this review, January 12, 2013
Dear Jessica,

Thank you so much for trusting such an important celebration to our services. I’m delight to know that you that you enjoyed so much our Royal Service. I also appreciate your observation like I always say we learn from all our guests´ comments and concerns. Thank you.
Please give us the honor to pamper you again the way you deserve.

Receive warm greetings from Paradisus Punta Cana,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradisus Punta Cana

Address: Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Casino Hotel in Punta Cana
#21 Spa Hotel in Punta Cana
#23 Top resorts Hotel in Punta Cana
#23 Luxury Hotel in Punta Cana
#25 On the Beach Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#39 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana 4*
Number of rooms: 688
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury Suites and an exclusive Garden Villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own Casino, an incredible Spa For Kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The Resort features 688 oversized suites including 143 Royal Service Suites and 4 Ambassador Oceanview Suites, plus a one-of-a-kind oceanfront Garden Villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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