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“The Reserve....what for?” 1 of 5 stars
Review of Paradisus Punta Cana

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Paradisus Punta Cana
4.0 of 5 Resort (All-Inclusive)   |   Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic   |  
Hotel website
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Hotel amenities
Special Offer
Up to $1500 Resort Credit
Ranked #26 of 100 hotels in Punta Cana
Montreal, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“The Reserve....what for?”
1 of 5 stars Reviewed September 23, 2012

When we booked at the Reserve and payed good money for the upgrade in a supposedly quiet and upscale environnement inside the Paradisius, we weren't ready for what was awaiting us. On the first day of our stay (Saturday morning), 1500 Dominicans flooded the hotel in one single afternoon. The hotel went from 30% to 90 % full. From that point on, no rules applied to these folks. Any reserved area on the beach for the Reserve was ignored. By 8am, all the chairs were taken by regular guess and management didn't really cared when it was reported. They told us to get there earlier! The pool area for the Reserve was also assaulted by swarms of Dominicans that found that pool more enjoyable than the regular one. I'm writting this review from my balcony and I'm looking at a extremely noisy noodle soup in the pool...

To make sure I'm making a proper review, I have to say that the hotel rooms at the Reserve are nice and spacious. Service is left to be desired. Couldn't get anybody to turn down the bed for my daugther sleeping on the sofa even after three requests answered positively. Food is OK...nothing special.

In conclusion, I feel cheated. We wanted a quiet vacation away from the crowds and we believe their advertisement. Instead this hotel put me right inside the hornet's nest....

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review, October 20, 2012
Dear guest,

First of all, we are sorry to hear that you did not enjoy your recent stay at Paradisus Punta Cana. I do apologise if the group behaviour was inappropriate. We assure you this behaviour is not the kind we normally tolerate and I can assure you that we will take steps to ensure that this does not occur again.
We would like to apologize for the inconvenience with the extra bed preparation for your daughter , your concern will be relayed to the departments involve making sure they reinforce the chambermaid service in case of need.
Finally, I would like to thank you for your positive comments on the The Reserve rooms.
If you will like to contact me in a private matter please do not hesitate to write me at calidad2.paradisus.punta.cana@melia.com

Sincerely yours,

Francisco Castillo
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (863)
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English first
Lausanne, Switzerland
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2012

Paradisus Punta Cana in Bavaro
Royal Service Suite
Reception: .
As part of the Royal Service the checkin is performed in a dedicate lounge for Royal Service Lounge. we were welcomed with a refeshing towel and a glass of champagne. The reception is very friendly with an explanation of the resort and the various facilities, the handling is quick

The Suite:
The resort is built as a large park with several buildings , each building houses around 8 bungalows to house the rooms. Our suite was on the first floor and a terrace with a seating area as well as Bali bed. It was about 20 meters of walking distance to the bearch!
The rooms are tidy and clean , as one can expect from a 5-star hotel, the mini-bar is well stocked with several Presidente beers, Coco Cola, Sprite, Soda abd several other refreshment. The was a welcome bottle of Rum. Champagne (bubling white wine), red wine are availablt on request and included in the room price.
The air-conditioning is working fine with no or little noise.
The gardens are clean and well maintained.

The Beach
The water at the beach, is perfect temperature, little alges, no debris, no meduse, with light waves and perfect ! For Royal Service there is a dedicate beach zone with sufficient beach chairs an, people preferring a bit of shade, will find shelter under the beach "huts"sand people looking for a sun tan will also find their.
On the beach there is bar providing beer, refreshments and cocktails (I recommend to try the Strawberry, Mango Daiquiri)
On the beach there is also a grill buffet, with salad bar and freshly grilled fish, meat and hamburgers


Restaurants
There are several restaurant. They offer a la carte menu and the house-wine is acceptable quality. Our favoirutes were the Terra restaurant with the Brazilian Rodizio with well grilled and tender pieces of meat.As well as the Japanese restaurant were food is cooked at the table by a Dominican cook, who completes a dinner by performing a solo bachata songs.
Unclear are the opening days of the "specialty" restaurants

The breakfast , kunch buffets offer a wide choice of foods, deserts, fruits, fruit juices, bacon, omelets, american, european and dominican dishes etc. While the choice may not as large as other in other quality, the quality of all the food is excellent.

Royal Service Amenities
Apart from the usual 5-star hotel amenities/services, there is a dedicated Royal Service Lounge, with free internet access, continental breakfast buffet, a bar with premium free alcoholic beverages, incl whiskey (eg Glenfiddich, Barcelo Imperial and all the cocktails one can dream of

The Staff
The staff is great, everybody is in a good humeur, friendly , enthusisatic and professional,

My ratings (score out of 10)
Reception: 9
The Rooms
- Suite: 9
The Beach 10
Facilities: 10
Restaurants: 8
The Staff: 8

Summary:
Definitely recommend Paradisus Punta Cana for all couples looking for a luxury hotel with great rooms, food, beach and staff, the Royal Service may be a bit too expensive for the services offered (eg we were missing Langosta, real champagne , real wine)

Room Tip: Rooms are located on two floors, you may prefer a room on the ground floor
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review, September 26, 2012
Dear guest,

We would like to thank you for having chosen Paradisus Punta Cana Resort as the destination for your vacations and for taking the time to post your review.
We are grateful to receive the compliments you give to our beach, Royal Service facilities and amenities.
I am proud to know that you had a memorable stay with us. At the Paradisus Punta Cana Resort we have the commitment to provide quality service beyond our guest´s expectations.
We hope you will visit us again soon!

With best regards

Francisco Castillo
General Manager
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Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed September 20, 2012

I recently spend 5 days at this resort, a couple of days in a room at "the reserve" the rest in a room by the beach, remodeled... the experience was a great one. Being an all inclusive resort you wonder about the quality of the drinks, food etc... I was very pleased with the staff, the food and drinks were amazing at all restaurants. The service at the restaurants as well as the lobby were awesome, always wanted to satisfy all requests and make our stay fabulous.

I recommend this resort very much if you are looking for relaxation with good service...

Room Tip: It depends if you are attending due to a convention or seminar, if you are stay at the reserve, far...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review, September 21, 2012
Dear guest,

I am happy to read that your expectations were met or exceeded hear at Paradisus Punta Cana.
Your opinion is priceless and appreciated, as it helps us to improve and to be better every day.

We look forward to welcoming you back again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager
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Charlotte, North Carolina, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2012

The hotel rooms are adorned with upscale finishes while still keeping in touch with the tropical nature. The food was good and the drinks were great. They walk around the pool with delicious fruit kabobs. Great for couples looking for a romantic getaway. A lot of areas to explore and wonderful shuttles to get around. Room service was fantastic and they were wonderfully accomodating if you had dinner reservations you just let them know when and they'll have a shuttle waiting for you outside when you're ready to go. Highly recommend!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review, September 21, 2012
Dear guest,

I would like to thank you for letting us know that you have a good experience during your vacations at our Resort. You have to know that here in Paradisus Punta Cana we have a commitment to provide quality service beyond our guest’s expectations.

I look forward to welcome you again at Paradisus Punta Cana Resort.

Sincerely,

Francisco Castillo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed September 18, 2012

My friend and I just returned from Paradisus after celebrating her birthday. The resort was lovely. The grounds were beautiful and the staff extremely helpful and always looking to please. I'd give the food a 6 out of 10 at the buffet but the Steak house and Chinese Restaurants were wonderful. Others were closed or required extra funds. The pool was my favorite place to hang out and the bartenders Juan at the pool and Roberto in the lobby were wonderful and entertaining. The shows each night were okay, but a bit cheesy. We only attended the first night and then hung around the after party in the lobby each evening before hitting the clubs outside the resort. The weather was gorgeous and it only rained briefly for 10 minutes when the weather called for rain all day.

The sales pitch presented as a "tour" is a bit annoying but they are not super pushy if you take a short tour and say you are not interested in buying.

As two 30 something ladies traveling alone, we felt safe even out dancing till 4am in town. We would definitely go again and recommend Paradisus!

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review, September 21, 2012
Dear Tiffany,

First of all, on behalf of Paradisus Punta Cana´s staff, I would like to thank you for your preference in selecting our Resort for your friend birthday celebration.
I appreciate that you took the time to write and let us know your comments on the service and the hotel facilities.
I look forward to hosting you again at Paradisus Punta Cana Resort.
Sincerely,

Francisco Castillo
General Manager
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Castle Rock, Colorado
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 17, 2012

The resort overall was really good. This is our third trip to DR and our first to the Paradisus. We travel 4-5 times a year and avoid letting things ruin or impact our trips. So if the room is a little dated, no big deal you are rarely in it when you spend so much time outdoors. Bad meal? Go to another restaurant and try something different, there are at least five open for dinner.

So we gave the resort a four rating. The resort itself is over 15 years old and has been remodeled a couple of times. What really matters is the people, they go out of there way to make your trip what it is.

Check in was a snap, took less than ten minutes. The lady at the desk was attentive and had us on our way very quickly. Yves was our concierge and told us about the resort and helped us get to the tram to take us to our room. The room was an older room but large and sufficient for us, we were amazed with the room for what we paid. Well the first thing we noticed was no AC... Called down and they had a repair man there quickly. Bad news was that they could not fix it so we had to move. On to a Royal Club room remodeled recently and smaller than our first but really nice. Everything worked and we were much closer to the beach so we were happy with the room.

We did go to the vacation club presentation to get our 1000 dollar credit. They tell you Multiple times including a signed document that you are attending a sales presentation, so do not let anyone else mislead you. It took two hours and we spent most of the time talking about they country, area, etc.. We did not buy as the cost was too prohibitive. They were professional every step of the way and we really appreciated that. It is your choice if you want to attend, our credit was tied to it so it was worth it. Keep an open mind and make a fact based informed decision based off your specific situation.

We did the spa with some of our credit and it was pretty good. The rooms are open at the top so you can hear the next room if people are being loud. They have so many different options on the spa menu that it can be difficult to decide what to go with. Ask the host for clarification and they will help you match one to fit your needs.

Suggestions since we have not seen these posted before:

- Go to Home Depot and buy the hanging Damp Rid for about 12 US for three, take only one. Leave it in your closet during the day and in your general room at night. You will be surprised how much moisture it will pull from the room and how much more comfortable you will be. Plus your clothes will not have that musty smell on day three of seven.
- Bring a flashlight for your room in case of power outages, we had three outages and it definitely helped.
- Remember where you are at. You are a guest in a foreign country, be respectful of their customs and ways. Being a donkey demanding to be treated as royalty just does not work. Immerse yourself in the culture and you will be truly amazed on just how special this country is.
- Bring an umbrella, not all rooms have them and there is a very good chance that it will rain when you are here. Short periods of rain but it comes down hard.
- When going to any restaurant, check the seats before you sit down please. We saw a couple of families sit in wet spots from previous guests that did not adhere to the dress code rules nor have a care in the world about the next set of folks sitting at the table(sigh). One family that was well dressed sat at a table and their slacks and dresses were soaked completely through, it was embarrassing for both the family and the resort.

Restaurants:
- Vita(Italian) Was very good though it took awhile to get our order in as they meter seating and ordering since the kitchen is very small.
- Sakura(Japanese) Ok food, just did not like the 2.5 hours we were there. The bigger your party at this restaurant, the better time you will have. Must book in advance and there are only two seating times at night.
- Qi(Chinese) Good food and great soups, the chips they give you at the start were very bland. This was one of our better meals overall.
-(Rodizio/Brazilian) good chicken, turkey and lamb. Fastest service in any of the restaurants that we went to.

Favorite people:
- Emilanna, smiled and always helped us out at dinner.
- Eduardo, from Club Melia as he was honest with us at all times.
- Juan at the pool bar, kept your drinks full at all times.

Hoping this review helps the folks planning a trip to this beautiful country soon!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review, September 21, 2012
Dear guest,

I would like to express my gratitude for choosing our Paradisus Punta Cana Resort as well for sharing your impressions about your experience.
I am please to know you like our facilities as well as the compliments you gave to our staff.
Your comments on improvement areas have been shared with all the departments involve and it will be part of our daily work to make sure to have it corrected on a short time.
I hope to have the pleasure to hosting you again at this, your home way from home in the Caribbean.

Sincerely yours,

Francisco Castillo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 15, 2012 via mobile

This was our 4th time to Paradisus. Was very disappointed this last time. Not as relaxing or tranquil as in the past. It was very frustrating not to have hot water during the late afternoon. The strange thing with the the lack of water, was that the resort was at about 30% capacity during our stay. The best meal was the breakfast buffet. The evening restaurant meals were average.
Upon chech-in we kindly asked the front desk representative, to please provide us a quite room.The front desk checking in rep "Rafael ",stated that he would give us a room 2 buildings from the beach. To our astonishment the first room we were assigned not only faced the electrical generators, and was not where he indicated on the resort site map. They did change our room. The other disturbing experience was resort representatives constantly approaching you to sale timeshare programs. This is not why we came here for.
On a positive note the bartenders, restaurant hostess, maids, waiters were
friendly and very accommodating. And last but not least this is the place to visit if you like Boom Boom music at the beach all day long. No summer book readings here.









hot water
times

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PARADISUSPuntaCana1, General Manager at Paradisus Punta Cana, responded to this review, September 17, 2012
Dear guest,

Firstly, I apologize for the issue encountered regarding the lack of water during your stay. We were having some problems with our water pipes.The good news is that all is repaired and working properly. I can understand how such inconvenience influenced your experience, but we hope that this situation would not deter you from choosing our hotel once again.
Finally, we appreciate that you took the time to write and let us know your comments on the staff as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests, providing a quality service beyond our guest’s expectations.
If there is anything that you feel that I may assist you with and you wish to discuss it privately, please do not hesitate and contact me at calidad2.paradisus.punta.cana@solmelia.com.


Sincerely,

Francisco Castillo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Paradisus Punta Cana

Address: Playas de Bavaro | Punta Cana, Punta Cana, Dominican Republic
Phone Number:
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Punta Cana
#22 Luxury Hotel in Punta Cana
#23 Top resorts Hotel in Punta Cana
#24 On the Beach Hotel in Punta Cana
#26 Business Hotel in Punta Cana
#33 Romantic Hotel in Punta Cana
#39 Family Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Paradisus Punta Cana 4*
Official Description (provided by the hotel):
Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumtuous gallery of luxury Suites and an exclusive Garden Villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own Casino, an incredible Spa For Kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The Resort features 688 oversized suites including 143 Royal Service Suites and 4 Ambassador Oceanview Suites, plus a one-of-a-kind oceanfront Garden Villa. ... more   less 
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Also Known As:
Paradisus Punta Cana Hotel Punta Cana
Paradisus Punta Cana Resort

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