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“Survival mode resort” 2 of 5 stars
Review of Punta Cana Resort & Club

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Punta Cana Resort & Club
4.5 of 5 Resort (All-Inclusive)   |   Provincia La Altagracia, Higuey, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #72 of 102 Hotels in Punta Cana
Miami, Florida
Top Contributor
59 reviews 59 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
“Survival mode resort”
2 of 5 stars Reviewed August 3, 2012

Totally outdated room, nearly no hot water, no wifi, breakfast is a buffet thats poor, the italian restaurant is not good, beach is full of weeds. Staff is friendly but laid back. This property needs urgent refurbishing and a strong hand to run it.

Stayed August 2012, traveled on business
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 2, 2012

I had the most enjoyably relaxing week at this resort. Went the 2nd week in July so it was not that busy which I'm sure made the service all the better. You can do all inclusive but would recommend not if you don't want to be regimentive to eating times to get all your meals. The food by the way was out of this world good and their pizza is extremely good.

Staff was extremely friendly despite any language barriers. (google translate works wonders). Starting at check-in to concierge to the wait staff.

As a former professional golfer I was extremely anxious to play the two golf courses on site. They are beautiful and worth every penny to play if you love golf like I do. The holes along the ocean are gorgeous and you have to stop and take pictures it's so nice.

The 6 sense spa was great as well. The daily massage was the perfect end of day experience before heading out for cocktails and dinner. First class all the way!

The room I had was a full two story suite. Downstairs there is a couch and and chairs and a beautiful view of the bluest ocean you will ever see. Upstairs is the master bedroom and full bath. Down stairs has a full bath as well. The only oversight that I noticed and felt was the lack of a ceiling fan up stairs. The suites are on the third floor so upstairs will naturally be hotter as heat rises. A ceiling fan would work wonders. You can also request a mini fridge for downstairs. They are on availability basis so make sure to get one upon making your reservation.

Also I would highly recommend renting a golf cart for your length of stay. The resort is spread out so You would need it in my opinion. It saves alot of walking and you can also use it as your cart to play golf.

Tips are automatically included but they are shared by entire staff. Tip rate is 10% so if you want to,leave a little extra some cash to your server go right ahead.

All in all it was a wonderful week long vacation in Punta Cana at the resort and spa and if you are looking for a place to stay in the Dominican, this be the place!

Also when you are departing, it is in your best interest to go to the concierge and ask for airport VIP service. When you arrive at the airport they took us to the front of the checki in line and also to a private security screening with NO waiting in line. They take you right to the gate and you can tip her there because the hassle she saves you on departure is well worth the tip. Service is actually free for resort guests because as I found out the family who owns the resort also owns the airport, which is located five minutes from the resort

Great place!! You will enjoy all they have to offer which is alot!!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 1, 2012

Beautiful setting, nice restaurants, convenient location. The pool was nice but very shallow (about 5 ft. max depth). Great on site dive shop ... Mark, Mabelle, Paul & the crew will treat you right. Italian restaurant on site was convenient, reasonably priced and had a nice menu. Rooms were good, not great, but reasonably priced for a nice resort in the Caribbean. We were there for 2 weeks (second half of June 2012) and had a nice time.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 11, 2012

I only stayed a couple of days at this hotel while waiting for flights. Even though we had called in the morning to confirm our arrival and confirm our reservation only 1 of three of us (three businessmen) had a reservation upon our arrival at 1400. The hotel was at about 30% capacity according to some of the staff I later learned and yet we were required to wait 2 hours to check in! I have no idea why this happened and given the resort was so empty why he just did not give us another room was beyond me. The check in staff were inconsiderate, condescending and frankly lied to us about the availability of another room and how long it would take to get our room! What was to be a 10 min wait turned into 2 hours even after asking several times and being told 'just 10 more minutes'.

The food was unbelievably poor including the atrocious breakfast buffet. There is wifi free in the lobby but it was of very poor quality and if you wanted access elsewhere it was over $20USD per day. The general atmosphere around the resort is that the staff are extremely unhappy and really do not care about their guests (except one of the doormen who was great) and like i mentioned the checkin staff should all be fired for their poor quality of service. I did visit the Six Senses Spa which is a great facility with great staff but prices were really out of line given that you are in the Dominican R. They were higher or the same as US hotel prices.

The room was very average and outdated, the sliding patio doors do not lock, the safe required a lock from reception that looks like it is from the 1930's and i could not get it to work, the toilet would not flush, the towels were very poor quality and overall this hotel is just not a good place to go. Avoid it and pick a nicer beach and resort on the island where they actually want your business.

  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoetermeer, The Netherlands
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 6, 2012

I stayed two weeks at this hotel. The hotelroom was spacious but a little outdated. The furniture is old, there was no chair en no fridge. The blanket had large stains in it. Breakfast is served as a buffet. I found that to be good, not spectacular.
The resort is a beautiful place. The beaches are very nice. The property outside is very well cleaned and maintained. Many beautiful flowers, palms and other trees.
All in all not a 5 star hotel, but a nice place to stay if you do not look for too much luxury in your hotelroom. For dinner it is nice to go to de Punta Cana Village. More choice and a lot cheaper.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 30, 2012 via mobile

overexpensive resort, late check out 20 usd per extra hour, snickers cost 4 usd, internet 20 usd per day. Rooms: No fridge, open electricity cable near bed, on one bed side either clock or light, not both. Service slow. Check out very unorganised, had to ask for credit card deposit to be returned, got no confirmation of having returned my room safe key. Restaurant slow and unorganised, wrong food/drinks on several bills.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 28, 2012

My husband and I went on this trip last minute after purchasing an all-inclusive deal online. Since all of our drinks, meals, and even a few excursions were included, we didn't have to worry much about the prices. Our room was basic, but well kept and had an ocean view. It must be a slow season because we saw mainly divers and a few other guests, but otherwise very quiet. None of the restaurants were crowded or the pools or beach. It was nice and relaxing. We did pay extra to go the spa and I would recommend visiting the pool and beach in that area. My husband was even able to walk-in the morning of to play game of golf. He loved playing near the water. The food was tasty at all of the restaurants and the drinks were well made. Some days were more humid than others, so with some spray the bugs stayed away. There are a few lagoons on the property that are nice to visit and snorkeling at the "aquarium" was wonderful. The staff was friendly and the hotel offers acomplimentary VIP airport service for your return, which gets you around all the lines and waiting. Well worth it. All in all, great time for us, but without the package, we may have looked at the prices again.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Punta Cana Resort & Club

Address: Provincia La Altagracia, Higuey, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Luxury Hotel in Punta Cana
#51 Spa Hotel in Punta Cana
#60 Top resorts Hotel in Punta Cana
#63 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Punta Cana Resort & Club 4.5*
Number of rooms: 354
Official Description (provided by the hotel):
Puntacana Resort & Club is home to the Caribbean’s ultimate beach and golfing experience, with 3 miles of magnificent white sand beaches and 45 holes of championship golf. Accommodation types are diverse and contemplated for all preferences. The AAA Five Diamond Award winning boutique hotel Tortuga Bay, Four Points by Sheraton at Puntacana Village. Private residences with views of our pristine beaches and golf courses designed by Tom Fazio and P.B. Dye are also available for rental. Westin Puntacana Resort & Club will open on December 2013. Our International Airport is the most used in the Dominican Republic. The Punta Cana International Airport, (PUJ) is one of the first and largest privately owned and operated international airports in the world. Built in 1983 by Grupo Puntacana, the holding company of Puntacana Resort & Club, the Airport makes Puntacana one of the most accessible destinations in the Caribbean. Conveniently located within the Puntacana Resort & Club property, the airport offers direct flights from over 36 countries and 98 cities around the world. ... more   less 
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Also Known As:
Punta Cana Resort & Club Hotel Punta Cana
Punta Cana Resort And Club
Punta Cana Hotel
Punta Cana Resort All Inclusive

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