I stayed at this resort from November 21-26th, I was celebrating my 27th birthday which hadn't even been told to the employees that worked there yet I was gifted a t-shirt and a birthday cake for my birthday the day of it, which was a wonderful surprise.
We booked through Delta Vacations and trying to get a ride from the airport to the resort was a little sketchy at first, a lot of people in one area, a lot of buses and a bunch of people who seem to not know which one to put you on but once we finally got on and were headed towards the resort, all was well.
When we arrived, we were greeted with welcome drinks and check-in was relatively painless, my aunt and uncle's room wasn't ready yet because they asked to be moved closer to where our rooms were so that was fine, they put their stuff in our room and we went down to one of the buffets for a quick bite. We didn't realize that the buffet was about to change over for dinner, so it was slim pickings for food and there were no utensils or anything on the table, no one really came over to check on us and get us drinks but as I said, they were getting ready to close to change over to dinner.
The resort was beautiful, it was big but I didn't feel that it was overwhelming. I read someone say on here that the train trip took over a half an hour to get to the other side of the resort, that couldn't be more false. We would leave the adults only side with 10 minutes to spare till our dinner reservations and make it over there in less than 5 minutes, every time. We made our dinner reservations the first night we got there, which I recommend because the times are kind of off, you either have to go at 6-7pm or super late, past 9pm. We were able to make reservations at Sante Fe (steak), Chez Gourmet (upscale, french), La Dolce Vita (italian), and Corel (seafood) which we ended up canceling our Coral reservations and just ate at the buffet instead our last night because our excursion took longer than planned but canceling was no problem.
We used the Delta Vacations representative in guest services to book our catamaran excursion that took us out to snorkel, to a natural pool and then to a restaurant on the beach to have lunch, it was wonderful! One of the best excursions I've ever been on, the snorkeling was great, they would feed the fish right in front of you so that the fish would come right to your mask. Wonderful time!
The service was great, we never really ran into any trouble with having bad service. There was always someone coming around at the pool, asking us for more drinks, a few times they would forget one or two things we ordered but it was fine, they were going around and making drinks and taking orders for basically hundreds of people.
Sure, not everyone spoke the greatest English, but we made do and tried our best to understand one another. You can't go to a foreign country and expect people to speak YOUR language just like we can't expect people to come over to the US and speak ours.
The buffets were okay, there were a few skeptical things but I stuck to what I thought would be safe. The breakfast buffet at La Brisa was always awesome. I had a handmade omelette every morning that was great. The lunch was hit or miss, I usually found something to satisfy me till dinner. Service at the buffets was always timely, they came around and got you drinks when you needed, etc.
The dinner at the restaurants were great. Sante Fe was really good, the steak was awesome. I didn't particularly cafe for Chez Gourmet, I got a steak there as well and I didn't feel it was as cooked as I had wanted, I think I ended up getting sick from it ultimately but it only lasted about a day and I was feeling back to normal. I brought Pepto and an anti-biotic with me just in case for this very thing so I was prepared and expected that it may happened. La Dolce Vita was VERY good, I loved the pasta, it was my favorite that we ate at the entire time we were there.
The casino is incredibly small, the slots are super old but the black jack tables were $1 minimum bets which was awesome. I ended up winning a decent amount of money while playing in here our last night at the resort.
They only have El Presidente on the resort which is a Dominican beer. I found that it tasted just about the same as a Miller Lite or Bud Light, it suited me just fine. They also will make almost any mix drink and shots galore, the liquor situation isn't top notch but it doesn't take much convincing to get your drinks or a shot of the premium selection of liquors. My Mom was able to convince the pool bartender to give her a shot of Johnny Walker Black and didn't pay a dime for it.
All in all, I have very few complaints. The things that certain people recently reviewed and pointed out I found false. The train doesn't take any longer than 10 minutes to get from one side to the other, of course the workers at the resort don't speak English, I wasn't expecting them to but it was a nice surprise when some of them did. I did get sick, as well as a few others that had some upset tummy's but as I said, it only lasted a half a day to a day and we were back to normal. Bring Pepto, get an anti-biotic from your doctor and if it happens to you, drink plenty of water and you'll be back to feeling muy bien in no time. The rooms aren't the best, the bathroom could be updated but the beds were comfortable and I basically was in my room for an hour every day to get ready and then back to sleep at night. I don't come on vacation to spend lengthy time in my room.
As long as you aren't a total stick in the mud and find something to pick apart anywhere you stay, you'll enjoy your time here. There are far worse resorts to stay at, you get what you paid for and I felt that I got a good deal while staying here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.