Okay, so for a little background on my review...I married at the Iberostar Grand Rose Hall July 2012 and fell in LOVE with the resort. My husband and I realized we had been slumming it on our prior vacations. So what better way to send our first year anniversary then at another Grand. So we randomly selected Iberostar Grand Bavaro Hotel. We could not help but to compare
Appearance: The hotel decor was elegant. A bit eccentric but tasteful. The attire of the food service staff (buffet and specialty restaurants) was concerning. This applies to only a few men and the majority/ all the ladies. Their uniforms fit quite snug. To the point were vest buttons were pulling and shirts were ripped. Because the poor fitting uniforms were wide-spread, it is believed the tight fit is encouraged by the hotel. During a dinner in the Italian Restaurant, we noticed one of the waitresses skirts torn at least an inch at the seat.
Check-in: Could have been better. I was a bit put off by Maria's blunt demeanor. I asked about a possible room upgrades (complimentary or cost) I just wanted to know what my options were. She shot down my interest, saying I had the best room. I then specifically asked for an oceanview room and she paid me no mind. I thought it was strange for a conceirge not to engage someone looking for a room upgrade.
Room: Meticulously cleaned, twice a day. Our room faced the shallow pond and had a nice view of trees. Loved the jacuzzi tub that overlooks the balcony.
Butler: Friendly as all get- out! Whatever you need just call them. My mom (who is not computer savy) would like for me to give a shout-out to Jason, her day-time butler, who returned her small pouch of jewelry to her after she had checked out the hotel and was waiting for transportation to the airport. She apparently didn't clean out the safe as thoroughly as she thought.
Food: Breakfast and the Japanese restaurant were the best things going. The food was average, but there was plenty to select from. My husbands biggest complaint was that the food on the buffet line was warm, therefore cold by the time you sat down to eat it. Free room service is a nice concept, but don't waste your time. It comes to the room cold and it's not what you necessarily ask for (language barrier).
Night life entertainment- more specifically the Michael Jackson show and Circo. There is actually a nice little club on the lower deck of the ship, but it's not advertised, so people trickle in and out
The room- always clean
Staff- Boom Boom (pool-side activities), Maria (pool-side activities), Ricardo (pool- side activities), Alex (Concierge desk), Roberto (ship bartender), Victor (Butler)
Customer service- there was definitely a language barrier. The butlers and supervisors were the most well spoken. The other staff new very little english. I ordered a banana daquiri and was brought some pink drink. When I asked about the banana daquiri, the server pointed to the drink and said "good". We laughed at the fact we were brought whatever the staff wanted us to have, not what we asked for. At the end of our trip, someone called the room to ask for feedback, but again there was a language barrier, both of us were repeating ourselves numerous times. I was caught off guard with the call and felt the effectiveness of our communication was limited, so I kept it short.
Liquor- The resort would also try to pull a fast one with the liquor. Filling name brand bottles with cheaper liquor is hopes you wont know the difference. My husband only drinks Hennessey. They would bring him another type of courvesior. Then later explained the liquor tastes different when the bottle has been opened.....Mmmmm, nope, not true. We only asked that if they don't have it, then say so. Don't perpetrate as if you do, this is some of the reason we chose to travel five star.
Overall, Bavaro did not compare to Rose Hall. We did enjoyed our stay because we accomplished what we set out to do, which was nothing. Simply relax, enjoy a nice view and socialize. We agreed we were refreshed and prepared to return home.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We thank you for your loyalty when choosing Iberostar Grand Hotel Collection as your holiday’s destination and for taking time to write some comments about your experience at Iberostar Grand Hotel Bavaro.
In the name of the hotel Manager, Mr. Stefano Baratelli, we would like to express how much we appreciate your positive comments about the beauty and cleanness of our grounds, our exquisite gastronomy, the excellent service of our friendly staff (among them from Alex, Victor and Jason) and our entertainment options. Those are part of our guiding principles in Iberostar to ensure memorable stays to our beloved guest. Likewise, we have communicated our Executive Chef your remarks concerning the temperature of the dishes served in our nightly themed buffet as well as our 24 hour room service.
On the other hand, we would like to clarify that Iberostar Hotels and Resorts with more than one hundred hotels worldwide do not practice any illegal manipulation of the products and worldwide well-known brands we offer in our bars. We regret to read that you left our premises with an opposite idea in mind.
We remain at your entire disposition for any assistance. We are sure that our team in Jamaica will be happy to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.