Me and my 85 years old mother have gone many 5 stars like excellence riviera cancun, excellence isla mujeres and others and I thinks thèse were real 5 stars hotel. Flowers and champagne upon arrival in our room. not in the iberostar grand hotel. we were there february 15 to march 2nd 2013.
when we travel it is always for 15 days, so we can critic the hotel. At the iberostar grand Bavaro Hotel there are no dressers in the room to be able to put your clothes and the rooms are small compare to other hôtels. not a 5 stars.
drinks: they boys at the different bars do not know how to make great drinks (not 5 stars) and we did every bars.
the food is average but not great and not consistent.
the hotel and the beach are 10/10 but for the rest there is room for a lots of améliorations.
the staff is very friendly but when my mother fell in the restaurant at the breakfast, no one includint the manager or the majordome came to see if she was allright!!!!!!! and later Antonio a majordome told my mother of 85 years old to go and buy at the pharmacia some bandage by herself.
for the price we paid we are very very dissapointed !! Not a very good experience at this hotel and not a real 5 stars hotel they should send some people to the Excellence Playa mujeres to take some courses on how to run a 5 stars hotel and trained their staff.
we do not think we will return to this hotel. The beach is wonderful and the hotel also bu the rest is not great at all, for 15 days.The room we had was fumigated two times bring your toothbrush and shaving cream because they don't furnish.
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- Also Known As:
- Iberostar Punta Cana
- Punta Cana Iberostar