My partner and I traveled with a friend of ours who is an Emergency Room Physician. We had two beach front suites, that were well appointed, a bit musty smelling, but that is to be expected in a warm, humid tropical setting. (The smell dissipated during our stay, probably from daily cleaning, or just our noses getting use to it) Our butler, Victor, went above and beyond for us. Within our first three hours there, he had reservations for us in four of the specialty restaurants, including the one we wanted for Larry's and Alexis's birthday dinner. Don't believe the complaints that you hear about not getting a reservation, everyone we spoke to got what they wanted, perhaps not at the specific hour of dining requested, although we did. From top to bottom the staff are friendly and eager to serve. The spa is great with some nice wraps, etc...try the triple chocolate wrap, you will love it. My only negative comment, which I shared with the resorts Asst. Manager, Melissa, was that on our butlers day off, there never seemed to be an alternate for our room. This is not the way it was supposed to work, and Melissa said she would address the issue that day in their staff meeting.
The only other thing was I drink Crown Royal on the rocks, and was actually surprised to see it listed on the liquor menu. However, they were out of it when we arrived and after eight nights there, they were expecting the bars to be restocked the day after we left...I found a bottle in their duty free store, but other than that I drank tropical drinks and other cocktails that I enjoyed.
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- Also Known As:
- Iberostar Punta Cana
- Punta Cana Iberostar