My boyfriend and I stayed at the hotel from 10 September 2013 for 11 nights.
The food on the whole was very good. We absolutely adored the Don Pablo restaurant! Very impressed with the professionalism and friendliness of the staff and the food was simply out of this world.
We also loved the beach buffet situated next to the Portofino restaurant (shout out to Francisco who was truly amazing) and the Lobby buffet. The Portofino and Maiko restaurant were.....ok. Room service was also delightful!
Overall the staff were very friendly. I want to say a massive thank you to Bianca who served me drinks all day at the pool ("Coco Loco por favor!") . She is a credit to this hotel. Also thank you to Francisco, Marcos and Meldy who went above and beyond for us. Nathan our tour operator was also excellent and should be commended for his excellent customer service.
The beach and the gardens are truly out of this world. Loved them. Paradise. Also enjoyed the party on the beach.
The room was nice and spacious but very dark (almost like a cave) with very poor lighting and a very strange musty smell. To look at it was nice but I could never properly settle in there. The worst was the smell from the drain in the shower. It was sickening. We had to ask for the drain and shower to be cleaned. When the shower was cleaned, it didn’t make a huge difference to the smell. The mini bar was very poorly stocked and we had to ring up about 5 or 6 times to get the mini bar stocked again. Sometimes it could take up to two hours for them to bring drinks. This was very frustrating.
The entertainment here was pretty rubbish and the air conditioning really left much to be desired. We are in our late 20s but past the 'party in Ibiza' stage and the entertainment and humidity of the lobby had pretty much the same effect as a sedative! Fortunately we met some great people and had a laugh.
The prices are astronomical and we were harassed constantly when visiting the shops at the Bavaro section. It was very intimidating. Is there really any need? This put us off and meant we purchased nothing there. Fortunately we arranged a shopping trip with out tour operator and picked up some goodies.
HASSLE AT THE POOL
There were people around the pool asking if sun bathers wanted photos with a monkey on a lead or with some parrots. The photos could then be purchased later on. I found this absolutely disgraceful and quite disturbing. Ambar – please stop this. I felt very uncomfortable and sorry for these animals.
THEFT AT THE LOBBY
This was the WORST part of our trip.
Whilst we were waiting at the Ambar lobby for our transfer to the Bavaro so that the coach could pick us up to take us to the airport, my boyfriend accidentally left his new Ray Ban sunglasses on the table. I have a photo of him sitting at the table with the sunglasses on there. He realised he had left them on the table after 20 minutes. When we returned to the table they were gone.
The staff at the lobby were frankly a disgrace. Not helpful in any way whatsoever and very shifty. As it was around lunch time, and all but a few of the hotel guests were in the lobby (most being by the pool / beach), I have fair reason to believe that a member of staff took them. After our friendliness, patience and tips, truly shame on you to the person who did this. Yes it was our fault for leaving them but please trip advisor visitors – beware. When a member of staff gets the opportunity, they won't hold back at this place. We plan to take further action.
OVERALL (Attempting to leave behind my anger at the disgraceful theft) – A beautiful hotel with food on the whole being very good and staff on the whole going out of their way to help. HOWEVER work will need to be done on rooms and the training of some staff to ensure this hotel does not go dramatically down hill. I very much enjoyed the hotel but I won’t be returning.
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- Also Known As:
- Gran Bahia Principe Ambar Hotel Punta Cana