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“Just perfect in every way” 5 of 5 stars
Review of Luxury Bahia Principe Ambar Don Pablo Collection

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Luxury Bahia Principe Ambar Don Pablo Collection
4.0 of 5 Resort (All-Inclusive)   |   Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic   |  
Hotel amenities
Ranked #15 of 101 Hotels in Punta Cana
Montreal, Quebec, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Just perfect in every way”
5 of 5 stars Reviewed November 21, 2012

We stayed from November 11 to the 18th and have nothing but excellent memories of our stay. The personnel of the front desk, especially Digna and Gorje, were attentive to our every request. Everyone we encountered were doing their upmost to make our stay as enjoyable as possible. The food was excellent especially at the Don Pablo's restaurant. The room was large and comfortable. We were right next to the beach. We will certainly be back next year. I highly recommend this hotel.

Room Tip: Third floor between the hotel and the beach.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review, November 22, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination. It is a real pleasure to learn that you could enjoy a nice time together during your last stay with us.

Please be assured that it is an honour and a great compliment for us to forward such wonderful comments to all our Luxury Bahia Principe Ambar staff, especially to Digna and George.

Thank you for your comments and looking forward to seeing you soon!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,338)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
san francisco, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2012

My husband and I just returned from a 5-day stay here, and overall it was a wonderfully relaxing trip. We have two small kids and this was our first vacation alone in almost 5 years. We went there to do nothing but relax, eat, drink and enjoy a beautiful setting, all of which the Ambar delivered. The hotel main lobby area is beautiful and relaxing. We spent most evenings in the lobby taking advantage of the free wireless, nightly music, and mellow, but nice atmosphere. The rooms are very spacious and clean, and the bathrooms are quite large with a shower and separate tub. Regarding the food, we live in San Francisco where amazing restaurants are abundant, so I kept my expectations pretty low. The buffet does offer a ton of options and we never went hungry. Was it the best food we ever ate? No, not even close. But it was good enough and we had no bad meals. I had read previous reviews so I knew to make a la carte dinner reservations as soon as we checked in. We tried the Japanese Maiku restaurant (just ok in my opinion and the sushi was not very good compared to what we get here), the Mediterranean place at Ambar (also ok), the barbeque restaurant near the beach, and the Don Pablo (which was lovely and our best meal by far.)

The staff here is a mixed bag. Some people were very friendly (the guy who works at the beach bar, the guy who works at the gym, and others we met), however we also experienced some serious attitude from other staff members. Granted, they must put up with a lot of BS from rude, drunk tourists, but I still don't appreciate "f-u" attitude I sensed from some of them. For example, I approached the guy at the towel place by the pool to exchange my towel around 6pm, and he practically bit my head off. He started snapping, "nyet, nyet!" before I even opened my mouth. (assuming I was Russian and saying "no, no!")

One other word of warning I haven't seen mentioned in other reviews: do not use the #20 feature in the rooms to call the US. We were duped into thinking this was cheaper than a calling card, and I just got a $40 charge on my credit card for what was barely a 5-minute call.

What we liked: (and really, we liked A LOT about this place): We loved the fact this place is chill, very international (lots of Russians, Germans, Canadians, French, etc.) and we liked that it seemed less crowded on the beach than other resorts. If you're looking for a "Spring Break" atmosphere with lots of partying, this is not the resort for you. If you want serenity, beautiful grounds and beach, and a nice relaxing vibe, this place is a great choice.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review, November 22, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to let us know about your experience at our Hotel. We greatly appreciate your feedback as it enables us to continue improving our service.

We would like to take this opportunity to extend our most sincere apologies for the inconveniences you encountered during your stay at our hotel.

We thank you for taking your time sharing your opinion with us which we will take in the highest consideration.

We are looking forward to welcoming you once again and have the opportunity to continue providing the most memorable experiences.

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 20, 2012

Perfect hotel for that lazy week away from home. Great food. Much better than in a similar class hotel in Punta Cana. Way better than all other all inclusives (have been to only 3 though) in Cozumel or Playa del Carmen.

I have been to ~10 similar properties and this is the first where I could not find anything (almost anything..., read on) about.

Highlights:
- the hotel property is huge, but never feels crowded
- never a line or problems with a beach spot
- nice staff
- clean, spacious and comfortable rooms
- most guests appear to come from the former Soviet Union and on average make slightly more considerable neighbors than their American counterparts, who surprisingly appear to dominate the less expensive sister hotel.

Pros:
- all around a great place
- best food
- great beach

Cons:
- getting a cab back to the airport is an adventure. Bell boys try to put us in friends cars on both occasions. Then had us wait for 30 minutes for a licensed car.
- there is nothing around, so unlike Cancun, Playa or Cozumel in Mexico once is stuck in the hotel -- I would usually mind this a lot, but here I was just happy.
- need to pay for wifi! And no wifi at the beach :(

Room Tip: There is a trade off in that you are either close to the beach or to the food...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review, November 21, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination. It is a real pleasure to learn that we could fulfill your expectations during your vacations.

We thank you for taking your time sharing your opinion with us which we will take in the highest consideration.

We are looking forward to seeing you soon and have the opportunity to continue providing the most memorable experiences.

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2012

We had a great time staying here. Food was fantastic, pool was great (hard to get lounge chairs if you are not there first thing in the morning), great access to beach and access to other areas of the resort.
Free wifi in the lounge was a definite plus!
We love it and will come back!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review, November 21, 2012
Dear Guest,

Receive cordial greetings from the entire team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed your holidays. At Bahia Principe our goal is to make your stay become an unforgettable experience.

It is a pleasure for all of us to hear that we were able to fulfill your expectations, and it is wonderful to know that you are considering visiting us once again.

Thank you for your comments and looking forward to seeing you soon!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 19, 2012

My stay at your facilitiy was very enjoyable. Everything was so accessable and convenient. The people at the front desk were great and always willing to help with our needs. My stay at the Bahia Principe Ambar was great.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Bahia Principe

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review, November 21, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members. Please be assured that your wonderful comments will be forwarded to the front desk team.

Thank you for your comments and looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 18, 2012

For the record - I'm not a picky guy, by a long shot, but what could have been a great vacation, turned out sour. I'm sure this was not your average experience, but it was an experience nonetheless that I was embarrassed of, with my significant other on our honeymoon. To start the vacation, I had to beg a passenger to let my wife and I sit together on our honeymoon flight-out because the airline didn't have two seats together. Understandingly, not the resort's fault - so I put no blame on them for this.

--- Onto the resort ---

THE BAD:
- Requested honeymoon package... which we didn't get
- Changed our room 4 Times! Details:

1st room:
- Bright red/orange stains in the room jacuzzi. Called room service, who sent somebody to clean the stains. After 15 min, we were told they couldn't remove the stains and decided to change our room.

2nd room:
- 2 single beds, instead of the requested single king size for our honeymoon - changed rooms right away.

3rd Room:
- checked everything out first, no issues on first glance. Tipped the porter and started unpacking. Filled up the jacuzzi, tried to turn it on ... and it didn't work. Called room service again and they sent someone promptly. After half an hour of troubleshooting the motor through an AC vent, the serviceman said he needed a part and would be back. Came back, and replaced a part (what looked like a large silver fuse) ... jacuzzi now worked but sounded like a tractor trailer (REALLY LOUD grinding). Still decided to give it a go, went in the jacuzzi, only to notice some 'human stains' on the jacuzzi walls ... really put us off, and we got out. This was about 1am, we gave up, and just went to sleep.

4th Room:
- went to the lobby and explained the whole situation to a kind and understanding lady, who sent a porter to show us another room. Checked it out, all looked good, just one minor issue that it was a connecting room - took the room anyway. That night we were awoken by loud shouting and banging on our connecting room door. Tried to ignore it, and just went back to sleep. They left the next morning and the remaining 5 days were peaceful :)

THE GOOD:
- Rooms had AC, with your own coffee maker, mini fridge with drinks, and 24/7 room service.
- Really nice and courteous people - from the waiters, to the porters, to the maids, to the people working on the front desks. Felt they genuinely wanted to help and ensure we had a good time.
- Buffet food was very very good. Lots of variety's of salads, vegetables, soups, meats, breads, pizzas, deserts, drinks. A la carte restaurants were respectable and the waiters put out a good effort. I've been to Cuba, and the food there didn't hold a candle to this resort.
- Lots of activities, and lots of friendly people to play with. I had a blast playing beach volleyball, and doing the on the beach / in the pool workouts!
- Great beach! Something euphoric about strolling down the beach on a clear night in your bare feet with your significant other, while overlooking a brilliantly reflecting full moon!
- Good nightly shows / entertainment.
- A variety of pools to choose from
- Huge resort, with prompt and convenient internal transportation

Through a hotel tour representative (Manuel, really cool guy!) we booked a variety of excursions (adventure boogies, helicopter ride, parasailing, scuba diving, snorkeling, speed boating) - all were great and we had fun+++

Yes, the salespeople bug you to buy from them. But if you tell them politely, they respect you and back-off.



If it wasn't for the bad start, I would have rated this vacation 5/5.
I don't discourage people from coming to this resort, I hope you won't be as unlucky as us ... and if you do come, try to get in the Esmeralda suites - they may be a bit pricier, but they are newer/nicer.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review, November 27, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

We would like to thank you for bringing to our attention your comments about your stay in our Hotel.

In relation to your opinion about our rooms, let us state that they are subject to strict supervision. Significantly, the health and welfare of our guests are our priority and we follow a strict program of cleaning, and constant monitoring of all quality standards in our hotel.

We would like to take this opportunity to extend our most sincere apologies for the inconveniences you encountered during your stay at our hotel.

We are glad to find out that there were some aspects from our services you find worth to mention, especially the service provided by our staff, our gastronomy, and our entertainment program.

We apologize if you felt you did not receive the service you were entitled to, but be assured that your comments have been already brought to the General Manager of our Resort and we will give the proper attention.

We would like to have the opportunity to welcome you once again at our Luxury Bahia Principe Ambar to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manalapan, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 18, 2012

We just returned from vacation and had a great time. There are several Gran Bahia hotels in the complex and Ambar was an excellent choice given the close proximity to the beach, no limits on the # of dinner reservations you can make, adults-only, and having access to other hotels' amenities within the complex. The only downside for us was the food at the restaurants. The only meal we enjoyed was at the Japanese restaurant which was hibachi-style. The other restaurants we tried were Italian, Mexican, and Mediterranean which were not as good. We also didn't like the idea of dinner being half buffet (apps and dessert) and half served at the table. The reason we go to the restaurants is because we don't want a buffet dinner. The pool area is very nice and the beach is wonderful. We were also happy with the size, decor, and cleanliness of the room. When we first arrived, we were given double beds and requested a king size which was accommodated the next morning.

We would definitely recommend this hotel to others.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review, November 19, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Luxury Bahia Principe Ambar Hotel.

We regret to hear that your perception about food and a la carte restaurants was not positive, however be assured that your comments have already been brought to the General Manager attention.

We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Bahia Principe Ambar Don Pablo Collection

Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Punta Cana
#7 Casino Hotel in Punta Cana
#12 Romantic Hotel in Punta Cana
#13 Top resorts Hotel in Punta Cana
#13 Spa Hotel in Punta Cana
#14 On the Beach Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Luxury Bahia Principe Ambar Don Pablo Collection 4*
Number of rooms: 964
Official Description (provided by the hotel):
Facilities and services 1 pool Sun terrace with sun umbrellas and loungers Relaxation zone with Bali beds Outdoor Jacuzzi BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, multi-sports court Water activity centre Motorised water sports (additionalcharge) WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment amphitheatre Wedding gazebo 1 buffetrestaurant 3 speciality restaurants 4 bars 1 snack- bar Gazebo de bodas Smokers' lounge with bar service (cigar menu with additional charge) Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms 528 Deluxe Junior Suites Room facilities: King size bed or two full size beds Ceiling fan Air conditioning Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer Bathrobe and slippers Don Pablo Collection amenities Direct phone line (additional charge for external calls) Alarm clock with iPod docking station Flat screen TV Coffee-making machine Minibar Safe Butler service 24 hour room service Evening turndown service Pillow menu 2 disabled rooms for a maximum of 3 adults Prime location right on the sea front Exclusive lake-style pool Aroma menu WiFi (additional charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Ambar Hotel Punta Cana

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