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Luxury Bahia Principe Ambar Don Pablo Collection: Traveler Reviews

4.0 of 5
Carettera Arena Gorda, Punta Cana, Dominican Republic
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Luxury Bahia Principe Ambar Don Pablo Collection
Ranked #8 of 99 hotels in Punta Cana
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3,101 reviews from our community

Traveler rating
    1,876
    750
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Families
200
 
Couples
2265
 
Solo
33
 
Business
10
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Manalapan, New Jersey
1 review
5 helpful votes 5 helpful votes
“Wonderful Vacation!”
4 of 5 stars Reviewed November 18, 2012

We just returned from vacation and had a great time. There are several Gran Bahia hotels in the complex and Ambar was an excellent choice given the close proximity to the beach, no limits on the # of dinner reservations you can make, adults-only, and having access to other hotels' amenities within the complex. The only downside for us was the food at the restaurants. The only meal we enjoyed was at the Japanese restaurant which was hibachi-style. The other restaurants we tried were Italian, Mexican, and Mediterranean which were not as good. We also didn't like the idea of dinner being half buffet (apps and dessert) and half served at the table. The reason we go to the restaurants is because we don't want a buffet dinner. The pool area is very nice and the beach is wonderful. We were also happy with the size, decor, and cleanliness of the room. When we first arrived, we were given double beds and requested a king size which was accommodated the next morning.

We would definitely recommend this hotel to others.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask rachjc44 about Luxury Bahia Principe Ambar Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review
November 19, 2012
Dear Client,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Luxury Bahia Principe Ambar Hotel.

We regret to hear that your perception about food and a la carte restaurants was not positive, however be assured that your comments have already been brought to the General Manager attention.

We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
39 helpful votes 39 helpful votes
“Reveiws are Correct”
3 of 5 stars Reviewed November 18, 2012

We travelled to the DR from Nov 1 - Nov 16, 2012.
We had read the reviews, and we try to take the reviews lightly, as we sometimes feel that some people's expectations can be a bit too high, but upon reading the reviews of this resort, we feel that there are some really common comments about this resort, and we experienced the same issues. We loved the beach at this resort, the rooms were nice and very clean. We had an issue with drainage in the shower, but were able to resolved this ourselves most days.
The food at the Ambar is average at best, the A la Carte restaraunts serve food that can be cooked at home with better results. The appetizer part of the A la Carte restaraunts is the same as the buffet, so the entre is where you expect a decent plate, but we were dissapointed at each of the three A la Carte restaurants we visited. Both of us suffered from travellers diarrhea and spoke to several other people that had the same problem. The staff ranges from nice to down-right rude. It simply depends upon who serves you that day and the mood of that server each day. Overall, we found the service to be average at best. Our room safe broke down on day 10 of our stay, and it took 3 requests and 2 1/2 days to get this fixed. Needless to say, the room safe is vital and we had to take our valuables with us everywhere for the days that the room safe was not fixed. The biggest reason for writing this review is our experience with an on-site shop, I had gone in to the main shop at the Ambar to buy gatorade for my husband who was sick. The bottle was clearly marked as $2 US, and when I took the bottle to the till, I was charged $3 US. I pointed out to the staff that there was an error in the till price, and I was told that the $2 was a promotional price and that they were in fact $3. I paid the $3 and suggested to them to change their pricing. Later the same day, I went back to purchase more gatorade, and they had not changed the price. I then asked them again to make sure they change their pricing. The day before we left, my husband and I decided that we needed to express our opinion to a customer service rep. as we wanted to be honest with the hotel so that they can improve their service. We told them about the pricing in the shop (and the other issues we had). He immediatley phoned the supervisor of the shops, and we were told that the pricing would be changed... it was not. While the rep. had no problem listening to and recording our complaints, we feel that none of them will be addressed in the future.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask MarkusLeanne about Luxury Bahia Principe Ambar Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review
November 19, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel.

Regarding your comments about the food in our resort, we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires.

We would like to state that our hotel is a safe and disease free complex, since we follow a very strict hygiene program and constant monitoring of all standards of quality in our Hotel remarking that our guests' health and well-being are our top priorities.

We would like to take this opportunity to extend our most sincere apologies for the inconveniences you encountered during your stay at our hotel, but be assured that your comments have been already brought to the General Manager of our Resort.

We hope you will be willing to give us the opportunity to welcome you once again at our hotel and that way be able to change any negative perception you may have.

Thank you for your comments and looking forward to welcoming you once again!

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
“Be Careful!!”
4 of 5 stars Reviewed November 18, 2012

I am going to keep this brief. The resort itself is amazing. It's beautiful and has so much to offer.
The staff are very accommodating, friendly and work very hard. The beach is the best I have experienced. It truly is a 5 star.
Just one thing...Be careful of their free gift offer. Once they have convinced you to take a tour of the Esmeralda and have you escorted into a reception area of the main lobby you are taken into a "boiler room" behind closed doors for their sales pitch into buying into their travel club. They'll use intimation by bringing in back up with a huge muscular man trying to convince you to give up your hard earned money to them for travel benefits. If your into this sort of thing then all the best to you but my money is better in my pocket where I have control over it. We got up and walked out.
For this reason only we are very hesitant in going back to this resort. Just left a bad overall impression of the place. Just remember with free gift offers- there not always free!!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask lizzee55 about Luxury Bahia Principe Ambar Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review
November 19, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We thank you for taking your time sharing your opinion with us which we will take in the highest consideration.

We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Please be assured that your comments have already been brought to the General Manager attention.

We would like to have the opportunity to welcome you once again at Grand Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
2 helpful votes 2 helpful votes
“Heaven in D.R.”
5 of 5 stars Reviewed November 18, 2012

I'm coming from Russia. It's about -3 there now. So Dominican Republic feels very hot and i just cant imagine coming back home.
Ambar really feels like heaven: beautiful, full of flowers, standing right by the shore. It's absolutely calm here, cuz u are not allowed to come with children, so, u can have a sit at the lobby with ur cocktail (try the "chocolate monkey" or any other, barmen Murfy is a really Jack of all trades) and relax, without all this screams and shouts of the kids. A really nice thing is, that people here try to speak ur native language with u. All of them a really nice and helpful, always smilling, always glad to see you. You should meet Kelvin, the barmen from the beach, who's very very kind and has a good sense of humor, he's always glad to have a chat with you, discuss a new song or film-whatever. Meet all of them:Marelene, Fernando, Felix, Abraham (but be carefull with Mamma Juana he will offer u to try) and all the others, cuz meeting all these people, who will do their best to make your vacation luxury and magic, -is one more reason to come here.
So, if you decide to come to Dominican Republic, there's no better choice, then Luxury Bahia Principe Ambar. Come here and see by yourself. Viva Ambar!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Barbara B about Luxury Bahia Principe Ambar Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review
November 19, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Luxury Bahia Principe Ambar.

Your opinion represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises especially because of the friendliness of our staff members.

Thank you for your comments and looking forward to welcoming you once again!

Kind regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Perfect for Couples!”
5 of 5 stars Reviewed November 18, 2012

Me and my husband visited Amber october 2012 for 2 weeks to celebrate our 1st year wedding anniversary! The experiences here was great!

Originally my husband sent an email to request a beach front villa, when we got there this was not fulfilled, instead we got villa 60215.. Too be honest we made friends with people who did stay in 'beach front' villa and apparently the noise was disturbing and the palm trees are huge so you cant really see anything anyway so stick to any villa the rooms are all the same!

The room was kept clean by our maid daily, the jacuzzi was a little dirty however after a request to clean it was good, best to stay clear of that anyway! The soap and shower gell gave me a rash so avoid that if you have sensitve skin!

The pool area was so enjoyable! There are daily activites! be sure to join in on Bingo and Zumba dance class it was such great fun and i actually lost alot of weight~!



The beach is clean however too crowdy for my own liking, there are far too many old topless women its not a pretty site! the seaweed can get too much in the afternoon but its usually kept clean.. walk towards hardrock cafe on the beach it will take you to the dip of MAR SEA! clear blue waters perfect for seeing fish in the ocean and quiet romantic location! overall the view is amazing! the sun is at its peak in this location! i am asian and i came back looking dominican!

The food is not spectacular unless your eating in a la carte restaurants we enjoyed Don Pablo and The portofino the most! Maiko Japanese restaurant was great too, when booking as them to book you a table so you view the food being made its great fun!

The resort overall was clean and there was always a great atmosphere!

The drinks are okay- The local beer was tasty so my husband says! i really liked the pina colado but dont have to many has they will give you the runs! the shots are HUGEEE so if you want to get merry all you need is 2!

The staff are very friendly and polite- restaurant staff are welcoming. The male staff are a lot more happier than the females who were pretty much full with attitude and miserable.

Visit the other resorts- bavaro and punta cana for theater (Micheal Jackson show is amazing) NOT TO BE MISSED!

And if you want a dance visit club haitacha its very cheesy full of crazy Russians but if you have a few drinks before hand its great fun!

Overall the experience was great! We made many friends from around the worlds, defo a great place for couples! and its perfect as the other resorts can not come in :)

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask ItsAllAboutLuxury about Luxury Bahia Principe Ambar Don Pablo Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Luxury Bahia Principe Ambar Don Pablo Collection, responded to this review
November 19, 2012
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen our Luxury Bahia Principe Ambar as your holiday destination. It is a real pleasure to learn that you could enjoy a nice time together with us during your first wedding anniversary.

We also are very pleased you enjoyed the all-inclusive program which includes a wide range of delicious food and beverage.

We thank you for taking your time sharing your opinion with us which we will take in the highest consideration.

Looking forward to welcoming you once again!

Best regards,


Karen Mantilla
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Luxury Bahia Principe Ambar Don Pablo Collection

Also Known As:
Gran Bahia Principe Ambar Hotel Punta Cana
Gran Bahia Principe Ambar Hotel
Address: Carettera Arena Gorda, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Beach Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotels in Punta Cana
#6 Family Hotels in Punta Cana
#7 Luxury Hotels in Punta Cana
#7 On the Beach Hotels in Punta Cana
#14 Romantic Hotels in Punta Cana
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
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