We travelled to the DR from Nov 1 - Nov 16, 2012.
We had read the reviews, and we try to take the reviews lightly, as we sometimes feel that some people's expectations can be a bit too high, but upon reading the reviews of this resort, we feel that there are some really common comments about this resort, and we experienced the same issues. We loved the beach at this resort, the rooms were nice and very clean. We had an issue with drainage in the shower, but were able to resolved this ourselves most days.
The food at the Ambar is average at best, the A la Carte restaraunts serve food that can be cooked at home with better results. The appetizer part of the A la Carte restaraunts is the same as the buffet, so the entre is where you expect a decent plate, but we were dissapointed at each of the three A la Carte restaurants we visited. Both of us suffered from travellers diarrhea and spoke to several other people that had the same problem. The staff ranges from nice to down-right rude. It simply depends upon who serves you that day and the mood of that server each day. Overall, we found the service to be average at best. Our room safe broke down on day 10 of our stay, and it took 3 requests and 2 1/2 days to get this fixed. Needless to say, the room safe is vital and we had to take our valuables with us everywhere for the days that the room safe was not fixed. The biggest reason for writing this review is our experience with an on-site shop, I had gone in to the main shop at the Ambar to buy gatorade for my husband who was sick. The bottle was clearly marked as $2 US, and when I took the bottle to the till, I was charged $3 US. I pointed out to the staff that there was an error in the till price, and I was told that the $2 was a promotional price and that they were in fact $3. I paid the $3 and suggested to them to change their pricing. Later the same day, I went back to purchase more gatorade, and they had not changed the price. I then asked them again to make sure they change their pricing. The day before we left, my husband and I decided that we needed to express our opinion to a customer service rep. as we wanted to be honest with the hotel so that they can improve their service. We told them about the pricing in the shop (and the other issues we had). He immediatley phoned the supervisor of the shops, and we were told that the pricing would be changed... it was not. While the rep. had no problem listening to and recording our complaints, we feel that none of them will be addressed in the future.
- Also Known As:
- Gran Bahia Principe Ambar Hotel Punta Cana
- Gran Bahia Principe Ambar Hotel
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