My husband a I booked a 10 day stay at The Gran Bahia Principe Punta Cana. This resort was rated as a 5 star Golden Apple Resort. The cost of the airfare and hotel, and transfers totalled 3700.00 for 2 adults.
At the time of booking our trip it was never disclosed to us that the front lobby was under construction and that there was a major construction site for additional resort housing going on surrounding this resort. The construction was an on going 24 hours a day -7 days a week . The lobby area at night offering a quite piano bar but instead all we heard was loud air hammering noise . I have attached pictures as documentation to validate the review in hopes this review will help other travelers.
We also experienced problems with roaches inside and outside of many of their restraurants. When this was addressed it was stated there are a huge number of other hotels around them and it is hard to control and fumigate the hotel every time.
The food certainly did not deserve a 5 star rating - the specialty restraurants were very good. But the common restraurants were not more than a 3 star. If you miss breakfast after 9:30 you will need to wait till 11:30 when the next one opens, no snacks are offered when the restraurants are closed.
The rooms were very clean but don't expect anything extra even with a tip- It took 3 days to get washcloths in the room. The refrig. in the rooms can not be turned up and does not keep the beverages cold enough not to need ice. And the air conditioning never gets cold enough that you need to turn it down.
The majority of the staff make you feel as though you are more of a bother than a guest.
We received a reply from The Gran Bahia regarding the problems we experienced while there and their statement is:regarding the noise issues they do not believe that this would have proved bothersome to these guests due to the discreation of the enterprise . And it is important to point out that the construction does not belong to the Gran Bahia it is a independent management that borders their complex.
The Gran Bahia offered us a three day stay as a customer satisfaction offering - now why on earth would I return to this resort for a vacation?
The vacation supplier does not accept any responsibility for the actions or ommission of their indepentant suppliers.
I hope that you research your vacation resort carefully - this certainly was no vacation.
Thank you for taking the time to read this review.
- Also Known As:
- Gran Bahia Principe Punta Cana Hotel Punta Cana
- Gran Bahia Principe Punta Cana Hotel
- Punta Cana Gran Bahia Principe
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