When first looking at the mixed reviews on this resort, I must admit I didn't know what to expect. After spending the weekend at the Grand Bahia Principe Punta Cana, I could not have asked for a better experience for me and my friend. When we arrived at the hotel, approx. 2pm, we were directed to the main restaurant to enjoy the buffet for lunch as we waited for our room to be ready at 3. I am a VERY picky eater and was quite pleased at the selection that was offered at the buffet. While enjoying our meal, we chatted with a member of the restaurant staff, Octavio, who suggested that we make dinner reservations at the specialty restaurants once we had our room assignment. By 3:15, we had our room keys, and with the assistance of the wonderful guest services and Apple vacations representatives Jiancarlos and Tomas Newton, we had restaurant reservations for the two nights we were staying, two t-shirts and bottles of local rum, as well as all the information we needed to navigate our way around the resort and plan a weeks worth of fun in the two days that we stayed.
The room was very nice and clean and located in one of the buildings near the main lobby, bar, and one of the pools. The grounds of the resort are nice and if you don't mind the walk, which we didn't, you don't have to take the complementary buses/golf carts to get around on the grounds. We walked to the beach rather than take the trolleys, it was a 5-7 minute walk depending on how many stops we took for our "photo ops" to document our wonderful mini-vaca. Everyone on the staff was very friendly and accommodating and it helped make my job MUCH easier as I was trying to make sure that my very hardworking friend was able to kickback and enjoy her birthday weekend getaway.
Thanks to Jiancarlos and Octavio, we were able to eat at both the Garden Grill (steakhouse) and Meiko (Japanese). Both had excellent service and food. My favorite was Garden Grill, Octavio made sure that my friend and I were taken care of and even had the staff come sing happy birthday at our table and presented us with a cake that was delicious! My friend is watching what she eats, as I was as well...and I watched every bit of all the food that I ate this weekend go off of my plate and directly into my mouth! I'm not a huge fan of Japanese cuisine, however, the food at Meiko was very good as well and I was a little mad at myself for eating beforehand and not being able to finish all of the food that was prepared before us by our chef.
It was wonderful having someone to come to for any questions or concerns that we may have had and getting helped right away. Tomas helped us get in contact with the shuttle service that we paid for to get to and from the airport so that we would know what time they would be getting us for our flight on our day of checkout. Anytime they saw us, Jiancarlos and Tomas would stop and check with us to make sure our stay was comfortable and there was nothing more they could do to make our vacation any more pleasant than it already was.
On our last morning, my friend asked Jiancarlos for an additional t-shirt that she could take home as a souvenir for her daughter, when we returned to our room from our last trip to the beach, there were two bags waiting on us, one for "JOJO" and one for "COCO". :-) Attached to each bag of goodies was a note from Tomas thanking us for being a guest and wishing us a safe flight. WOW was all we could say!! After checking out, we went to eat one last time at the buffet, thanked both Jiancarlos and Tomas for ensuring we had such a wonderful stay, and were on our way to the airport on schedule.
This was TRULY an unforgettable weekend for us!! The hospitality that was extended to us by the staff at this resort was simply wonderful. Thank you Octavio for you attention and assistance, we didn't get a chance to say our goodbye's to you, but we'll be back! :-)
Jiancarlos was great! Tomas was great! Thank you both for making this a vacation for me too...I was really expecting to do SO MUCH MORE WORK to make sure my friend had a birthday that she'd never forget...you took that duty from me and I thank you both!!
My friend and I have now found a new place to visit on our quarterly trips....I can't say thank you enough!
Oh, and I'm not a drinker, but my friend was...and she said the drinks were great, not watered down like she thought they'd be....but I'll let her tell you about that. :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear JoJo & CoCo ,
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We feel proud to read that you had a fantastic holiday in your last visit to Grand Bahia Principe Punta Cana.
Your praise will be forward to our brilliant staff that created you a memorable celebration. Posts such as your motivate us in continue striving towards excellence.
We will be delighted to cater you once again in 2014 to enjoy our excellent food, as well as the friendliness of our employees.
Thank you for preferring Bahia Principe Hotels & Resorts, a 5 star experience in the Dominican Republic.
Bahia Principe Bavaro Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.