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“Feb 2013” 5 of 5 stars
Review of Grand Bahia Principe Punta Cana

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Grand Bahia Principe Punta Cana
5.0 of 5 Resort (All-Inclusive)   |   Crta. Arena Gorda-Macao, Punta Cana 9999, Dominican Republic   |  
Hotel amenities
Ranked #40 of 102 Hotels in Punta Cana
Selkirk, Manitoba, Canada
1 review
1 helpful vote 1 helpful vote
“Feb 2013”
5 of 5 stars Reviewed February 17, 2013

Just returned from 10 days at the Gran Bahia Punta Cana. Wonderful resort. I have been to Punta Cana 4 times and have also travelled to Mexico and Cuba. I have stayed in 3.5 stars up to 5 stars. This resort, hands down, has the best service out of all resorts I have travelled to. Always smiling, always friendly. The reason I feel they had the best service is because they did things without having to be asked. I gave them my bubba keg in the morning and they rinsed it out, if I was at the swim up bar I was given a drink before my last one was done. When we checked in Rangu saw that our group had two rooms booked and without being asked started looking for adjoining rooms for us. They sugested things to us when we looked confused. When sitting in the lobby we would randomly be approached just to see how our stay was and what they could do to make it better. This may seem like obvious things to do but I have never been so looked after at an all inclusive. The buffet food was great, I have a wheat intolerance (not celiacs) and I found enough variety everyday. We spent most of our time at the Punta Cana pool and never had an issue finding chairs or a palapa and the bar service was great, Wilson was awesome! We did not spend any time at the Pool near the beach, it was very crowded and noisy for what we were looking for, but if you want a party that was the place to be. Lots of young people around the bar area. The beach was more difficult to find a palapa but we were always able to find a seat. The kids pool with slides was pretty cool. Parents cannot go down the slides with the kids so keep in mind if your children are younger. The only drawback that I could say about this resort is the size of it. It is very large, and the resort has bus trolly type things that run all day and into the night but there is still a lot of walking to be done.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, February 18, 2013
Dear Guest,

Receive cordial greetings from the entire team working at Grand Bahía Príncipe Bávaro Resort, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed of a wonderful holiday thanks to our rich gastronomy as well as the good service from our employees. At Bahía Príncipe our goal is to make your vacation become an unforgettable experience. It is a pleasure for all of us to hear that we were able to fulfill your expectations. Please be assured that it is an honour and a great compliment for us to forward such nice comments to all our staff, especially to Rangu and Wilson.

Thank you for your comments and looking forward to seeing you soon!

Regards from Bávaro.

Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,809 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (836)
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English first
Harrisburg, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2013

From the moment we arrived the service was sensational. The staff at the front desk were so kind, friendly, and very helpful. Put us in a great state of mind. The one staff member Rangui was exceptional. His smile lights up a room. He made sure we very comfortable when we arrived. Also, Kenia was very helpful as well. Such a pretty smile.

Beautiful resort, great beaches, beach volleyball every day.

We will be back.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, February 18, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Punta Cana.

It is an honor to know that Kenia and Rangui had provided our guests with the natural warmth and hospitality that characterize the Dominican people. They will be delighted to know that they are making a difference in each guest experience.

Thank you for highlighting the good aspects such as beautiful resort, great beach and good activities.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years. And it is wonderful to hear that you are considering coming back.

Thanks for your comments and looking forward to seeing you soon at our Grand Bahia Principe Punta Cana!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembroke
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2013

In our opinion we had one of the best rooms on the resort with ocean view, pool side, and bus stop at our door. Villa #1 room 1201. Great beaches! Very wide selection of food, favorite restaurants were Garden Grill and Mediterrian and Mexican. Internet in the lobby worked great! Will be returning very soon.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, February 16, 2013
Dear Guest,

Receive cordial greetings from the entire team working at Grand Bahía Príncipe Bávaro Resort, especially from our Quality & Customer Service Department.

We are very pleased to read that you enjoyed of a wonderful holiday thanks to our rich gastronomy, great room, beach, as well as the good service from our employees. At Bahía Príncipe our goal is to make your vacation become an unforgettable experience. It is a pleasure for all of us to hear that we were able to fulfill your expectations and, it is wonderful to know that you are considering coming back to our Resort.

Thank you for your comments and looking forward to seeing you soon!

Regards from Bávaro.


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2013

I would recommend Apple Vacations anytime based on this trip. Everything went perfectly. Iriana was a huge part of it. We met her once we arrived at the hotel and she took wonderful care of us all week. The resort was very clean. The staff was very friendly. The beach was very nice. Can't do much about the ignorant people who place their towels on the beach chairs early in the morning and never use them. Food was good but not great. The Italian and the Steak restaurants were our favorites. Reserve your restaurants right away when you arrive. Iriana took care of that for us and we were able to eat at the restaurants of our choice at the times we wanted. Golden upgrade got us to the second villa from the pool which was great. Rooms really aren't much different from one building to the next. I have to say that I am very glad to be able to speak Spanish.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, February 16, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

Your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

We are glad to hear you enjoyed your holidays thanks to our cleanness, friendly staff, nice beach and good food. Please be assured your comments will be forwarded to Iriana.

Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.

Looking forward to welcoming you once again!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2013

Just got back and had a great time at the resort. Staff was excellent and did a great job making us feel special and we truly felt at home.

I would recommend this resort to anyone looking for a 5 star stay at a reasonable price.

Room Tip: buildings 5 to 10 are close to the beach and pool but not to close as to be in the middle for the no...
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, February 16, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Punta Cana.

It is an honor to know that all our staff has provided our guests with the natural warm and hospitality that characterize the Dominican people. They will be delighted to know that they are making a difference in each guest experience.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable experience, which reflects the commitment and quality of service we have exhibited through the years.

Thanks for your recommending us and your comments, we will be looking forward to seeing you soon at our Grand Bahia Principe Punta Cana!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2013

We went for our very first time to punta Cana. We were there from feb. 7-14. We stayed in villa number one. It was a beautiful place to be if you want to be near the pool or beach. Very close to both. The maid service was good. No complaints about that or the beds. The resort is beautifully manicured and maintained. It was very clean and nice. The food was plentiful at the buffets and the snack bar. We really enjoyed the evenings at the beach snack bar where we sat and played cards.
Now,for the down side, when we checked in there was no explanation about the safe and how to activate it. We tried it over and over before we went back to the reception and he told us we needed to pay first and activate the card . When we checked out, we were needing to pay a small fee for a meal upgrade that we did . Rosa gave us a receipt or what we thought was a receipt, and when we needed to board the bus we needed to present that receipt. I had to run back and get her to write me a new slip of paper so we could leave on the bus. I explained to her that perhaps she could mention that the paper is needed for the airport transfer and that would have saved me big stress. In the mornings, my husband had to wake up early and save a seat by the pool so that we could eat breakfast and then sit by the pool. It was so crowded that it was I possible to wt a spot on the beach or the pool if you didn't have one by 9 am. I think the resort is too big. Not enough pool and chairs for the amount of people. Oh, and don't got to the Esmeralda for a tour!! It's a time share trap and you waste 3 or more hours!!!!

Room Tip: Too many people in the resort lead to lack of pool space and lack of ability to book ala cart restau...
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, February 16, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Punta Cana.

Please allow us to reassure that we are extremely proud to have provided you a positive experience at this tropical paradise, which reflects the commitment and quality of service we have exhibited through the years. Thank you for your recent review and for highlighting the good stuff, such as rooms, pools, beach and excellent service.

We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.

We hope you will be willing to give us the opportunity to welcome you once again at our hotel and that way be able to change any negative perception you may have.

Sincerely,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2013

This was our second visit to the Bahia Principe (Punta Cana) and we were delighted to find the resort to be just as great 7 years later. The resort is very clean, safe and well cared for. The beach, grounds and gardens are picturesque. The staff is friendly and courteous. Special mention to Ivan at Gold Reception for his patience, sense of humour and professionalism; this guy is exceptional.
Food at the a la carte restaurants and buffet was high-quality and featured lots of variety. In the evening there was plenty to do for all ages; Casino and bands in the central square for adults and a disco for the younger set. Additionally, the nightly shows in the Tropicana were great for all aged and exceeded my expectations for showmanship. Our 2 teenager girls had a blast!
Not a single problem and we will be back

Room Tip: Try for a corner room on the top floor, as close to the beach as possible, but not facing a main art...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Servic... B, Customer Service at Grand Bahia Principe Punta Cana, responded to this review, February 16, 2013
Dear Guest,

Receive cordial greetings from all the team working at Grand Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Grand Bahia Principe Punta Cana.

As a repeater client your opinion is very important to us. It represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

We are very pleased to read that you enjoyed your holidays thanks to our rich gastronomy, cleanness, safety, beach, grounds, gardens, entertainment, as well as the good service from our employees. Please be assured that your nice comments will be forwarded to our staff.

Please allow us to reassure that we are extremely proud to have provided you an unforgettable
experience, which reflects the commitment and quality of service we have exhibited through the years.

We greatly appreciate that you have chosen once again one of our Resorts as your holiday destination.

Looking forward to seeing you soon!

Best regards,


Noemi Lorenzo
Social Media Coordinator
Grand Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Bahia Principe Punta Cana

Address: Crta. Arena Gorda-Macao, Punta Cana 9999, Dominican Republic
Location: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Best Value Hotel in Punta Cana
#18 Romantic Hotel in Punta Cana
#22 Casino Hotel in Punta Cana
#24 Family Hotel in Punta Cana
#29 Spa Hotel in Punta Cana
#33 Luxury Hotel in Punta Cana
#34 Top resorts Hotel in Punta Cana
#36 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Bahia Principe Punta Cana 5*
Number of rooms: 756
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools Jacuzzi Sun terraces Lounger, sun umbrella and towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, multi-sports court Water activity centre Motorised sports (additional charge) WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Meeting and convention room 1 buffet restaurant and 5 speciality restaurants Japanese restaurant 16 bars Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, disco and casino Rooms 756 rooms including two types: Superior Junior Suite and Club Golden Junior Suite Room facilities: King size bed or two full size beds Fully-equipped bathroom with Jacuzzi, hair dryer and a full range of amenities Balcony or terrace Air conditioning Ceiling fan Telephone Satellite TV Coffee-making facilities Mini-bar Safe (additional charge) WiFi (additional charge) Club Golden Junior Suite (See page 18 Club Golden, Club Hacienda). Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club for children aged 4 to 12 Baby Station Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teen's club Other Services 24 hour medical service (additional charge) Pharmacy (additional charge) WiFi in the lobby (1h per day free of charge) and in rooms (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request and subject to circumstances ... more   less 
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Also Known As:
Gran Bahia Principe Punta Cana Hotel Punta Cana
Punta Cana Gran Bahia Principe

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